Windows Vista Forums

Problem using Windows Live Mail with Sympatico account

  1. #1


    Eric_G Guest

    Problem using Windows Live Mail with Sympatico account

    I am not having any problems retrieving my Hotmail messages using Windows
    Live Mail, but for some reasom, I cannot retrieve or send any messages using
    my Sympatico account. I have checked the Sympatico site repeatedly to
    re-configure the properties of my email account on Live Mail but to no avail.
    Any suggestions?

      My System SpecsSystem Spec

  2. #2


    Peter Foldes Guest

    Re: Problem using Windows Live Mail with Sympatico account

    Eric

    An error message that is shown and if posted here as per verbatim will go a long way
    in trying to help and give you an answer on your Sympatico (Bell Canada ) issue

    See the following for an explanation on the above

    http://members.shaw.ca/dts-l/goodpost.htm
    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "Eric_G" <EricG@xxxxxx> wrote in message
    news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx

    >I am not having any problems retrieving my Hotmail messages using Windows
    > Live Mail, but for some reasom, I cannot retrieve or send any messages using
    > my Sympatico account. I have checked the Sympatico site repeatedly to
    > re-configure the properties of my email account on Live Mail but to no avail.
    > Any suggestions?

      My System SpecsSystem Spec

  3. #3


    Eric_G Guest

    Re: Problem using Windows Live Mail with Sympatico account

    Unable to send or receive messages for the Sympatico (XXX_XXX) account. An
    incorrect password was entered. The next time you send or receive messages,
    you'll be asked to enter your user name and password for this account.

    Server Error: 0x800CCC90
    Server Response: -ERR authentication failed
    Server: 'pophm.sympatico.ca'
    Windows Live Mail Error ID: 0x800CCC92
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes
    _______________
    I have confirmed that I am entering the correct password as I use the same
    password when retrieving emails via Sympatico's own portal email server.
    Thanks.

    "Peter Foldes" wrote:

    > Eric
    >
    > An error message that is shown and if posted here as per verbatim will go a long way
    > in trying to help and give you an answer on your Sympatico (Bell Canada ) issue
    >
    > See the following for an explanation on the above
    >
    > http://members.shaw.ca/dts-l/goodpost.htm
    > --
    > Peter
    >
    > Please Reply to Newsgroup for the benefit of others
    > Requests for assistance by email can not and will not be acknowledged.
    >
    > "Eric_G" <EricG@xxxxxx> wrote in message
    > news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx

    > >I am not having any problems retrieving my Hotmail messages using Windows
    > > Live Mail, but for some reasom, I cannot retrieve or send any messages using
    > > my Sympatico account. I have checked the Sympatico site repeatedly to
    > > re-configure the properties of my email account on Live Mail but to no avail.
    > > Any suggestions?
    >
    >

      My System SpecsSystem Spec

  4. #4


    Michael Santovec Guest

    Re: Problem using Windows Live Mail with Sympatico account

    Most of your settings seem correct.

    A few additional things to check:

    - Incoming Mail Server E-mail User Name (some require the full e-mail
    address user@xxxxxx, others just want the user part)
    - Incoming Mail Server Password (often case sensitive)
    - Incorrect use of Secure Password Authentication (SPA) or APOP - few
    severs use this
    - Anti-Virus scanning e-mail or anti-spam program interfering with the
    mail server logon
    Check these settings in Windows Live Mail at Tools, Accounts, Mail,
    Properties, Servers. If the values seem correct, retype them and click
    APPLY.


    --

    Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



    "Eric_G" <EricG@xxxxxx> wrote in message
    news:E65D3E29-BF9D-4800-B199-B7C9A4EC5C8F@xxxxxx

    > Unable to send or receive messages for the Sympatico (XXX_XXX)
    > account. An
    > incorrect password was entered. The next time you send or receive
    > messages,
    > you'll be asked to enter your user name and password for this account.
    >
    > Server Error: 0x800CCC90
    > Server Response: -ERR authentication failed
    > Server: 'pophm.sympatico.ca'
    > Windows Live Mail Error ID: 0x800CCC92
    > Protocol: POP3
    > Port: 995
    > Secure(SSL): Yes
    > _______________
    > I have confirmed that I am entering the correct password as I use the
    > same
    > password when retrieving emails via Sympatico's own portal email
    > server.
    > Thanks.
    >
    > "Peter Foldes" wrote:
    >

    >> Eric
    >>
    >> An error message that is shown and if posted here as per verbatim
    >> will go a long way
    >> in trying to help and give you an answer on your Sympatico (Bell
    >> Canada ) issue
    >>
    >> See the following for an explanation on the above
    >>
    >> http://members.shaw.ca/dts-l/goodpost.htm
    >> --
    >> Peter
    >>
    >> Please Reply to Newsgroup for the benefit of others
    >> Requests for assistance by email can not and will not be
    >> acknowledged.
    >>
    >> "Eric_G" <EricG@xxxxxx> wrote in message
    >> news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx

    >> >I am not having any problems retrieving my Hotmail messages using
    >> >Windows
    >> > Live Mail, but for some reasom, I cannot retrieve or send any
    >> > messages using
    >> > my Sympatico account. I have checked the Sympatico site repeatedly
    >> > to
    >> > re-configure the properties of my email account on Live Mail but to
    >> > no avail.
    >> > Any suggestions?
    >>
    >>

      My System SpecsSystem Spec

  5. #5


    ...winston Guest

    Re: Problem using Windows Live Mail with Sympatico account

    Using the full email username(eg..username@xxxxxx) or just username?

    --
    ...winston
    ms-mvp mail

    "Eric_G" <EricG@xxxxxx> wrote in message news:E65D3E29-BF9D-4800-B199-B7C9A4EC5C8F@xxxxxx

    > Unable to send or receive messages for the Sympatico (XXX_XXX) account. An
    > incorrect password was entered. The next time you send or receive messages,
    > you'll be asked to enter your user name and password for this account.
    >
    > Server Error: 0x800CCC90
    > Server Response: -ERR authentication failed
    > Server: 'pophm.sympatico.ca'
    > Windows Live Mail Error ID: 0x800CCC92
    > Protocol: POP3
    > Port: 995
    > Secure(SSL): Yes
    > _______________
    > I have confirmed that I am entering the correct password as I use the same
    > password when retrieving emails via Sympatico's own portal email server.
    > Thanks.
    >
    > "Peter Foldes" wrote:
    >

    >> Eric
    >>
    >> An error message that is shown and if posted here as per verbatim will go a long way
    >> in trying to help and give you an answer on your Sympatico (Bell Canada ) issue
    >>
    >> See the following for an explanation on the above
    >>
    >> http://members.shaw.ca/dts-l/goodpost.htm
    >> --
    >> Peter
    >>
    >> Please Reply to Newsgroup for the benefit of others
    >> Requests for assistance by email can not and will not be acknowledged.
    >>
    >> "Eric_G" <EricG@xxxxxx> wrote in message
    >> news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx

    >> >I am not having any problems retrieving my Hotmail messages using Windows
    >> > Live Mail, but for some reasom, I cannot retrieve or send any messages using
    >> > my Sympatico account. I have checked the Sympatico site repeatedly to
    >> > re-configure the properties of my email account on Live Mail but to no avail.
    >> > Any suggestions?
    >>
    >>

      My System SpecsSystem Spec

  6. #6


    Eric_G Guest

    Re: Problem using Windows Live Mail with Sympatico account

    many thanks -- that did it.....

    "Michael Santovec" wrote:

    > Most of your settings seem correct.
    >
    > A few additional things to check:
    >
    > - Incoming Mail Server E-mail User Name (some require the full e-mail
    > address user@xxxxxx, others just want the user part)
    > - Incoming Mail Server Password (often case sensitive)
    > - Incorrect use of Secure Password Authentication (SPA) or APOP - few
    > severs use this
    > - Anti-Virus scanning e-mail or anti-spam program interfering with the
    > mail server logon
    > Check these settings in Windows Live Mail at Tools, Accounts, Mail,
    > Properties, Servers. If the values seem correct, retype them and click
    > APPLY.
    >
    >
    > --
    >
    > Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
    >
    >
    >
    > "Eric_G" <EricG@xxxxxx> wrote in message
    > news:E65D3E29-BF9D-4800-B199-B7C9A4EC5C8F@xxxxxx

    > > Unable to send or receive messages for the Sympatico (XXX_XXX)
    > > account. An
    > > incorrect password was entered. The next time you send or receive
    > > messages,
    > > you'll be asked to enter your user name and password for this account.
    > >
    > > Server Error: 0x800CCC90
    > > Server Response: -ERR authentication failed
    > > Server: 'pophm.sympatico.ca'
    > > Windows Live Mail Error ID: 0x800CCC92
    > > Protocol: POP3
    > > Port: 995
    > > Secure(SSL): Yes
    > > _______________
    > > I have confirmed that I am entering the correct password as I use the
    > > same
    > > password when retrieving emails via Sympatico's own portal email
    > > server.
    > > Thanks.
    > >
    > > "Peter Foldes" wrote:
    > >

    > >> Eric
    > >>
    > >> An error message that is shown and if posted here as per verbatim
    > >> will go a long way
    > >> in trying to help and give you an answer on your Sympatico (Bell
    > >> Canada ) issue
    > >>
    > >> See the following for an explanation on the above
    > >>
    > >> http://members.shaw.ca/dts-l/goodpost.htm
    > >> --
    > >> Peter
    > >>
    > >> Please Reply to Newsgroup for the benefit of others
    > >> Requests for assistance by email can not and will not be
    > >> acknowledged.
    > >>
    > >> "Eric_G" <EricG@xxxxxx> wrote in message
    > >> news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx
    > >> >I am not having any problems retrieving my Hotmail messages using
    > >> >Windows
    > >> > Live Mail, but for some reasom, I cannot retrieve or send any
    > >> > messages using
    > >> > my Sympatico account. I have checked the Sympatico site repeatedly
    > >> > to
    > >> > re-configure the properties of my email account on Live Mail but to
    > >> > no avail.
    > >> > Any suggestions?
    > >>
    > >>
    >
    >

      My System SpecsSystem Spec

  7. #7


    Eric_G Guest

    Re: Problem using Windows Live Mail with Sympatico account

    That did it -- many thanks for your assistance.

    "...winston" wrote:

    > Using the full email username(eg..username@xxxxxx) or just username?
    >
    > --
    > ...winston
    > ms-mvp mail
    >
    > "Eric_G" <EricG@xxxxxx> wrote in message news:E65D3E29-BF9D-4800-B199-B7C9A4EC5C8F@xxxxxx

    > > Unable to send or receive messages for the Sympatico (XXX_XXX) account. An
    > > incorrect password was entered. The next time you send or receive messages,
    > > you'll be asked to enter your user name and password for this account.
    > >
    > > Server Error: 0x800CCC90
    > > Server Response: -ERR authentication failed
    > > Server: 'pophm.sympatico.ca'
    > > Windows Live Mail Error ID: 0x800CCC92
    > > Protocol: POP3
    > > Port: 995
    > > Secure(SSL): Yes
    > > _______________
    > > I have confirmed that I am entering the correct password as I use the same
    > > password when retrieving emails via Sympatico's own portal email server.
    > > Thanks.
    > >
    > > "Peter Foldes" wrote:
    > >

    > >> Eric
    > >>
    > >> An error message that is shown and if posted here as per verbatim will go a long way
    > >> in trying to help and give you an answer on your Sympatico (Bell Canada ) issue
    > >>
    > >> See the following for an explanation on the above
    > >>
    > >> http://members.shaw.ca/dts-l/goodpost.htm
    > >> --
    > >> Peter
    > >>
    > >> Please Reply to Newsgroup for the benefit of others
    > >> Requests for assistance by email can not and will not be acknowledged.
    > >>
    > >> "Eric_G" <EricG@xxxxxx> wrote in message
    > >> news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx
    > >> >I am not having any problems retrieving my Hotmail messages using Windows
    > >> > Live Mail, but for some reasom, I cannot retrieve or send any messages using
    > >> > my Sympatico account. I have checked the Sympatico site repeatedly to
    > >> > re-configure the properties of my email account on Live Mail but to no avail.
    > >> > Any suggestions?
    > >>
    > >>
    >

      My System SpecsSystem Spec

  8. #8


    ...winston Guest

    Re: Problem using Windows Live Mail with Sympatico account

    Thanks for the feedback..though Michael deserves the credit.. I've been on vacation and didn't get a chance to read all the prior
    messages(probably won't either<g>).

    --
    ...winston
    ms-mvp mail

    "Eric_G" <EricG@xxxxxx> wrote in message news:70C166AA-1A55-498C-B33E-DEFF505208D0@xxxxxx

    > That did it -- many thanks for your assistance.
    >
    > "...winston" wrote:
    >

    >> Using the full email username(eg..username@xxxxxx) or just username?
    >>
    >> --
    >> ...winston
    >> ms-mvp mail
    >>
    >> "Eric_G" <EricG@xxxxxx> wrote in message news:E65D3E29-BF9D-4800-B199-B7C9A4EC5C8F@xxxxxx

    >> > Unable to send or receive messages for the Sympatico (XXX_XXX) account. An
    >> > incorrect password was entered. The next time you send or receive messages,
    >> > you'll be asked to enter your user name and password for this account.
    >> >
    >> > Server Error: 0x800CCC90
    >> > Server Response: -ERR authentication failed
    >> > Server: 'pophm.sympatico.ca'
    >> > Windows Live Mail Error ID: 0x800CCC92
    >> > Protocol: POP3
    >> > Port: 995
    >> > Secure(SSL): Yes
    >> > _______________
    >> > I have confirmed that I am entering the correct password as I use the same
    >> > password when retrieving emails via Sympatico's own portal email server.
    >> > Thanks.
    >> >
    >> > "Peter Foldes" wrote:
    >> >
    >> >> Eric
    >> >>
    >> >> An error message that is shown and if posted here as per verbatim will go a long way
    >> >> in trying to help and give you an answer on your Sympatico (Bell Canada ) issue
    >> >>
    >> >> See the following for an explanation on the above
    >> >>
    >> >> http://members.shaw.ca/dts-l/goodpost.htm
    >> >> --
    >> >> Peter
    >> >>
    >> >> Please Reply to Newsgroup for the benefit of others
    >> >> Requests for assistance by email can not and will not be acknowledged.
    >> >>
    >> >> "Eric_G" <EricG@xxxxxx> wrote in message
    >> >> news:2A2FDD0D-D9E0-4D1C-AFA3-9E048803B282@xxxxxx
    >> >> >I am not having any problems retrieving my Hotmail messages using Windows
    >> >> > Live Mail, but for some reasom, I cannot retrieve or send any messages using
    >> >> > my Sympatico account. I have checked the Sympatico site repeatedly to
    >> >> > re-configure the properties of my email account on Live Mail but to no avail.
    >> >> > Any suggestions?
    >> >>
    >> >>
    >>

      My System SpecsSystem Spec

Problem using Windows Live Mail with Sympatico account

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