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| | #1 (permalink) |
| | Forgot Password My wife changed her password the other day and now she can't remember the password. She has tried again and again until her account has locked. She tried her secret password and she can't remember that either. She also has no alternate e-mail address set up on her account to be sent to send her a reset password. Is there ANY way she can recover or reset her password? Even if we have to pay MSN support? thanks. |
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| | #2 (permalink) |
| | Re: Forgot Password Support for a free Hotmail account is only available through the internet(no phone, no chat, no email) Support for a Hotmail Plus account($20/yr) is entitled to phone, chat, and email support I.e. You cannot pay Msn for support, you need to already be doing that by subscription(either Hotmail Plus or an Msn Premium account[dial up or DSL]) If your account is a partner account(e.g. you pay Verizon, Qwest or Sympatico Bell), you may have to contact them, not Msft, since they are contractually bound to provide that support. How to Contact Support for non partner accounts Hotmail Support(free Hotmail accounts) Hotmail Online Solutions Center - requires creation of a username/pw that will also be linked to a Live ID - Live ID username is **Not** visible to the public - Do **Not** use the same password for the Solution Center Account that's used for your Live ID FAQS http://windowslivehelp.com/help.aspx Home Page http://windowslivehelp.com/Default.aspx Solutions for Common Problems http://windowslivehelp.com/solutions/ Hotmail Community Forums http://windowslivehelp.com/community/Default.aspx Hotmail Plus Support https://support.live.com/default.asp...key=wlmailplus - A Hotmail Plus(subscription/fee-based) account is entitled to: Customer Service: Chat, Email and Phone Support Technical Support: Email or https://support.live.com/default.asp...&wa=wsignin1.0 - signon and select from the options menu or https://support.live.com/signin.aspx...Key=wlmailplus - click on 'Sign In', enter full username/password, select from the options menu Windows Live ID Support https://account.live.com/helpcentral...=en-us&lc=1033 1. Scroll to and click on 'How can I reset my password' or click any item in the Faq list 2. Look in the lower right and click on the option 'Get More Help' 3. Wait till the page loads, then click on 'Get Support' - the eform should now load Reset Password https://account.live.com/ResetPassword.aspx? -- ...winston ms-mvp mail "Forgetten Password" <Forgetten Password@xxxxxx> wrote in message news:869E1C91-40C2-4487-ABCD-39D8F89AE722@xxxxxx Quote: > My wife changed her password the other day and now she can't remember the > password. She has tried again and again until her account has locked. She > tried her secret password and she can't remember that either. She also has > no alternate e-mail address set up on her account to be sent to send her a > reset password. Is there ANY way she can recover or reset her password? > Even if we have to pay MSN support? thanks. |
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