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Vista - Can't send e-mail from Live Mail and Hotmail

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Old 06-13-2009   #1 (permalink)
RDO


 
 

Can't send e-mail from Live Mail and Hotmail

This is the error I get:

The connection to the server has failed.

Subject 'test'
Server: 'smtp.live.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10051

Receiving (syncing) from the Hotmail account seems to work fine. Just sending.

I've tried several different port numbers, as suggested by various other
message board (e.g. 587) but that returns a different error. I can Telnet to
smtp.live.com using port 587 but not port 25.

Thanks for any suggestions.

My System SpecsSystem Spec
Old 06-13-2009   #2 (permalink)
N. Miller


 
 

Re: Can't send e-mail from Live Mail and Hotmail

On Sat, 13 Jun 2009 17:13:01 -0700, RDO wrote:
Quote:

> This is the error I get:
>
> The connection to the server has failed.
>
> Subject 'test'
> Server: 'smtp.live.com'
> Windows Live Mail Error ID: 0x800CCC0E
> Protocol: SMTP
> Port: 25
> Secure(SSL): Yes
> Socket Error: 10051
>
> Receiving (syncing) from the Hotmail account seems to work fine. Just sending.
>
> I've tried several different port numbers, as suggested by various other
> message board (e.g. 587) but that returns a different error. I can Telnet to
> smtp.live.com using port 587 but not port 25.
>
> Thanks for any suggestions.
If Telnet doesn't connect at port 25, then there is nothing listening at
port 25. Continued attempts to connect to a non-listening server will be
futile 100% of the time.

Instead of focusing on the port 25 error (which won't be solved, ever), why
not post the port 587 error? There may be a very easy solution to that
problem. For example, are you setting up TLS? Including your email domain
name with the user name (i.e., 'joe@xxxxxx' instead of, 'joe')? Did you
select "Log on using clear text authentication", or one of the others?

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
My System SpecsSystem Spec
Old 06-15-2009   #3 (permalink)
RDO


 
 

Re: Can't send e-mail from Live Mail and Hotmail

Thanks, Norman. The error I got with port 587 was that the server wouldn't
accept the login e-mail. I fiddled around with the login characteristics and
finally got it to work, thusly:

Incoming mail (POP3): pop3.live.com (port 995)
Outgoing mail (SMTP): smtp.live.com (port 587)
E-mail username and password as set up in Hotmail
Log on using clear text authentication
Check the "My server requires authentication" checkbox.

I'd suggest to Microsoft that they stop using port 25 as their default for
smtp.live.com setups. Just causes confusion. Either that, or open port 25 on
MSN Hotmail (though I've read that port 25 is a generally-used port for smtp
and thus liable to attract spambots).

Anyway, thanks for the response an the (what should have been) obvious
conclusion that port 25 is not going to work if I can't Telnet into it. Dope
slap to me. Seems to be working fine now.

Richard.

"N. Miller" wrote:
Quote:

> On Sat, 13 Jun 2009 17:13:01 -0700, RDO wrote:
>
Quote:

> > This is the error I get:
> >
> > The connection to the server has failed.
> >
> > Subject 'test'
> > Server: 'smtp.live.com'
> > Windows Live Mail Error ID: 0x800CCC0E
> > Protocol: SMTP
> > Port: 25
> > Secure(SSL): Yes
> > Socket Error: 10051
> >
> > Receiving (syncing) from the Hotmail account seems to work fine. Just sending.
> >
> > I've tried several different port numbers, as suggested by various other
> > message board (e.g. 587) but that returns a different error. I can Telnet to
> > smtp.live.com using port 587 but not port 25.
> >
> > Thanks for any suggestions.
>
> If Telnet doesn't connect at port 25, then there is nothing listening at
> port 25. Continued attempts to connect to a non-listening server will be
> futile 100% of the time.
>
> Instead of focusing on the port 25 error (which won't be solved, ever), why
> not post the port 587 error? There may be a very easy solution to that
> problem. For example, are you setting up TLS? Including your email domain
> name with the user name (i.e., 'joe@xxxxxx' instead of, 'joe')? Did you
> select "Log on using clear text authentication", or one of the others?
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum
>
My System SpecsSystem Spec
Old 06-15-2009   #4 (permalink)
N. Miller


 
 

Re: Can't send e-mail from Live Mail and Hotmail

On Mon, 15 Jun 2009 05:39:14 -0700, RDO wrote:
Quote:

> Thanks, Norman. The error I got with port 587 was that the server wouldn't
> accept the login e-mail. I fiddled around with the login characteristics and
> finally got it to work, thusly:
>
> Incoming mail (POP3): pop3.live.com (port 995)
> Outgoing mail (SMTP): smtp.live.com (port 587)
> E-mail username and password as set up in Hotmail
> Log on using clear text authentication
> Check the "My server requires authentication" checkbox.
That is, in fact, the recommended way. That is the way I've set it up for
testing.
Quote:

> I'd suggest to Microsoft that they stop using port 25 as their default for
> smtp.live.com setups. Just causes confusion.
That default is a holdover from MS Outlook Express. There was a time when
port 25 was as common for message submission as for mail transfer; though it
was only intended for mail transfer.
Quote:

> Either that, or open port 25 on MSN Hotmail (though I've read that port 25 is a
> generally-used port for smtp and thus liable to attract spambots).
Port 25 is the common port designated for mail transfer; which has to be
unauthenticated because of its nature. It was the de facto message
submission port for a long time, despite that a 1998 RFC specifically
designated port 587 for message submission. However, many ISPs now have a
global block on outbound port 25, which would also lead to support issues if
they did open port 25. Every AT&T DSL subscriber, as well as Cox, and
Charter (among others) would be begging to know why they were failing to
connect to 'smtp.live.com:25'.

Fact is, at this time, there really is no point to a default message
submission port in the client. Which port to use for message submission is
dependent upon whether the Internet access service allows it (AT&T, Chater,
and Cox, among others, do not), and which port the email service allows
(some only port 587, some only port 465, some both, some other).

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
My System SpecsSystem Spec
Old 06-15-2009   #5 (permalink)
...winston


 
 

Re: Can't send e-mail from Live Mail and Hotmail

Port 25 is an acceptable port at Hotmail's end..
The Port 25 issue is more related to your isp, wifi networks(using a variety of isps), hotel wifi systems, etc. blocking outbound
data(...ie..the request still travels through the isp to the internet).

--
...winston
ms-mvp mail

"RDO" <RDO@xxxxxx> wrote in message news:2459A594-F592-4A52-8FC9-88D17D28BC20@xxxxxx
Quote:

> Either that, or open port 25 on
> MSN Hotmail (though I've read that port 25 is a generally-used port for smtp
> and thus liable to attract spambots).

My System SpecsSystem Spec
Old 06-16-2009   #6 (permalink)
Gary VanderMolen


 
 

Re: Can't send e-mail from Live Mail and Hotmail

I don't really see a point to even trying port 25 since port 587 has none of the
potential drawbacks that port 25 usage has.

--
Gary VanderMolen, MS-MVP (Mail)


"...winston" <winstonmvp@xxxxxx> wrote in message news:eWBurtj7JHA.240@xxxxxx
Quote:

> Port 25 is an acceptable port at Hotmail's end..
> The Port 25 issue is more related to your isp, wifi networks(using a variety of isps), hotel wifi systems, etc. blocking outbound
> data(...ie..the request still travels through the isp to the internet).
My System SpecsSystem Spec
Old 06-17-2009   #7 (permalink)
...winston


 
 

Re: Can't send e-mail from Live Mail and Hotmail

I recommend port 587 like you, though 25 remains an acceptable port at Hotmail's end...not necessarily on the senders end.

The response was also only to address the earlier comment that Hotmail should open port 25 on their end(it already is).

--
...winston
ms-mvp mail

"Gary VanderMolen" <gary@xxxxxx> wrote in message news:u$C9Pnu7JHA.240@xxxxxx
Quote:

> I don't really see a point to even trying port 25 since port 587 has none of the
> potential drawbacks that port 25 usage has.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "...winston" <winstonmvp@xxxxxx> wrote in message news:eWBurtj7JHA.240@xxxxxx
Quote:

>> Port 25 is an acceptable port at Hotmail's end..
>> The Port 25 issue is more related to your isp, wifi networks(using a variety of isps), hotel wifi systems, etc. blocking
>> outbound
>> data(...ie..the request still travels through the isp to the internet).
My System SpecsSystem Spec
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