I'd be willing to bet that at least part of the problem is McAfee,
but it would be easier to tell if we could see the whole of the
error messages. Can you help papa to capture them? When one appears,
right-click on it and select Copy, after which you/he can paste into
a Notepad file or direct into an email. It helps to know which OS
we're dealing with, too, and what type of account(s) - POP3, HTTP,
Most of the experienced posters here would recommend disabling
McAfee's email scanning as a first step, with more drastic surgery
if that doesn't help.
I don't think the CAPTCHA he's seeing comes from WLMail, but perhaps
someone else knows where it does originate.
"rz0jcm" <rz0jcm@xxxxxx> wrote in message
> I have WLM installed on my 79yr old father's PC. It stopped
> working. There were two error messages 0x80004004 and 0x8004108c
> which didn't mean much to me. There were 3 messages in the outbox
> and nothing was happening.
> I tried closing WLM down. Had to kill the process to get rid of
> Started it again. It got a warning message sending the emails
> (0x800c006c) but then successfully sent the emails and downloaded
> all the new emails.
> Where do I find an explanation for these error messages? Any idea
> why the problem would arise? He has McAfee Security Center and
> associated products installed as his anti-virus software.
> Supporting him remotely is a pain and I'd like him to be able to
> use email without problems as he is totally non-technical and I
> live in another city. Remote assistance works but is frustrating.