Windows Vista Forums

missing folders
  1. #1


    help8400 Guest

    missing folders

    Have full Outlook on my desktop with a hotmail account. I recently bought a
    new laptop, when I installed and ran Live Mail it sync and brought in most of
    the folders but not all that I had in Outlook. When I "right click" the
    hotmail account in Live Mail the "Download all Folders" is greyed out so I
    can't ask it to check the server again for new folders. I am running Vista
    Home 64bit on the laptop and XP Pro on the desktop. Any advice would be
    appreciated.



      My System SpecsSystem Spec

  2. #2


    Ron Sommer Guest

    Re: missing folders

    Did you also have Outlook Connector?
    Is the Hotmail account setup as http account?
    --
    Ron Sommer
    MS MVP-Mail

    "help8400" <help8400@newsgroup> wrote in message
    news:ACC6F63A-815E-428E-BE5B-21EF520316E1@newsgroup

    > Have full Outlook on my desktop with a hotmail account. I recently bought
    > a
    > new laptop, when I installed and ran Live Mail it sync and brought in most
    > of
    > the folders but not all that I had in Outlook. When I "right click" the
    > hotmail account in Live Mail the "Download all Folders" is greyed out so I
    > can't ask it to check the server again for new folders. I am running
    > Vista
    > Home 64bit on the laptop and XP Pro on the desktop. Any advice would be
    > appreciated.

      My System SpecsSystem Spec

  3. #3


    help8400 Guest

    Re: missing folders

    Yes have Outlook Connector with the full Outlook on the Desktop. Not sure if
    the Hotmail is setup as a http account (but I can read emails through
    explorer but the same folder is still missing). How would I check if its a
    http account? Also its strange that it only seems to affect one folder. thx

    "Ron Sommer" wrote:

    > Did you also have Outlook Connector?
    > Is the Hotmail account setup as http account?
    > --
    > Ron Sommer
    > MS MVP-Mail
    >
    > "help8400" <help8400@newsgroup> wrote in message
    > news:ACC6F63A-815E-428E-BE5B-21EF520316E1@newsgroup

    > > Have full Outlook on my desktop with a hotmail account. I recently bought
    > > a
    > > new laptop, when I installed and ran Live Mail it sync and brought in most
    > > of
    > > the folders but not all that I had in Outlook. When I "right click" the
    > > hotmail account in Live Mail the "Download all Folders" is greyed out so I
    > > can't ask it to check the server again for new folders. I am running
    > > Vista
    > > Home 64bit on the laptop and XP Pro on the desktop. Any advice would be
    > > appreciated.
    >
    >

      My System SpecsSystem Spec

  4. #4


    Ron Sommer Guest

    Re: missing folders

    Tools, Accounts, Properties, Server tab, it should not say pop3.
    --
    Ron Sommer
    MS MVP-Mail

    "help8400" <help8400@newsgroup> wrote in message
    news:785741D8-28C5-4B30-AE8D-9AE01BBDCF27@newsgroup

    > Yes have Outlook Connector with the full Outlook on the Desktop. Not sure
    > if
    > the Hotmail is setup as a http account (but I can read emails through
    > explorer but the same folder is still missing). How would I check if its
    > a
    > http account? Also its strange that it only seems to affect one folder.
    > thx
    >
    > "Ron Sommer" wrote:
    >

    >> Did you also have Outlook Connector?
    >> Is the Hotmail account setup as http account?
    >> --
    >> Ron Sommer
    >> MS MVP-Mail
    >>
    >> "help8400" <help8400@newsgroup> wrote in message
    >> news:ACC6F63A-815E-428E-BE5B-21EF520316E1@newsgroup

    >> > Have full Outlook on my desktop with a hotmail account. I recently
    >> > bought
    >> > a
    >> > new laptop, when I installed and ran Live Mail it sync and brought in
    >> > most
    >> > of
    >> > the folders but not all that I had in Outlook. When I "right click"
    >> > the
    >> > hotmail account in Live Mail the "Download all Folders" is greyed out
    >> > so I
    >> > can't ask it to check the server again for new folders. I am running
    >> > Vista
    >> > Home 64bit on the laptop and XP Pro on the desktop. Any advice would
    >> > be
    >> > appreciated.
    >>
    >>

      My System SpecsSystem Spec

  5. #5


    help8400 Guest

    Re: missing folders

    Ron thanks for the quick response. Am currently out of town until next week
    so don't have access to the desktop. Willl check and post accordingly but I
    don't think its set up as a POP3 as Hotmail has not traditionally been able
    to set up that way.

    "Ron Sommer" wrote:

    > Tools, Accounts, Properties, Server tab, it should not say pop3.
    > --
    > Ron Sommer
    > MS MVP-Mail
    >
    > "help8400" <help8400@newsgroup> wrote in message
    > news:785741D8-28C5-4B30-AE8D-9AE01BBDCF27@newsgroup

    > > Yes have Outlook Connector with the full Outlook on the Desktop. Not sure
    > > if
    > > the Hotmail is setup as a http account (but I can read emails through
    > > explorer but the same folder is still missing). How would I check if its
    > > a
    > > http account? Also its strange that it only seems to affect one folder.
    > > thx
    > >
    > > "Ron Sommer" wrote:
    > >

    > >> Did you also have Outlook Connector?
    > >> Is the Hotmail account setup as http account?
    > >> --
    > >> Ron Sommer
    > >> MS MVP-Mail
    > >>
    > >> "help8400" <help8400@newsgroup> wrote in message
    > >> news:ACC6F63A-815E-428E-BE5B-21EF520316E1@newsgroup
    > >> > Have full Outlook on my desktop with a hotmail account. I recently
    > >> > bought
    > >> > a
    > >> > new laptop, when I installed and ran Live Mail it sync and brought in
    > >> > most
    > >> > of
    > >> > the folders but not all that I had in Outlook. When I "right click"
    > >> > the
    > >> > hotmail account in Live Mail the "Download all Folders" is greyed out
    > >> > so I
    > >> > can't ask it to check the server again for new folders. I am running
    > >> > Vista
    > >> > Home 64bit on the laptop and XP Pro on the desktop. Any advice would
    > >> > be
    > >> > appreciated.
    > >>
    > >>
    >

      My System SpecsSystem Spec

  6. #6


    N. Miller Guest

    Re: missing folders

    On Mon, 12 Oct 2009 08:06:10 -0700, help8400 wrote:

    > Ron thanks for the quick response. Am currently out of town until next week
    > so don't have access to the desktop. Willl check and post accordingly but I
    > don't think its set up as a POP3 as Hotmail has not traditionally been able
    > to set up that way.
    As of February, 2009, free Hotmail accounts have been given POP3 access. As
    of Sept. 1, 2009, HTTPMail has stopped working for clients using the WebDAV
    protocol (MS Outlook Express, MS Outlook 2003, MS Outlook 2007, and a couple
    of others).

    Consequently, anybody using the affected clients will have to either use
    POP3 access, or download software which uses the new HTTPMail "DeltaSync"
    protocol: Office Outlook Connector for OL2003/OL2007, or Windows Live Mail
    for any of the other affected applications.

    --
    Norman
    ~Oh Lord, why have you come
    ~To Konnyu, with the Lion and the Drum

      My System SpecsSystem Spec

  7. #7


    ...winston Guest

    Re: missing folders

    Something doesn't make sense...

    If you installed Live Mail on the new machine it did not synchronize with Outlook on your desktop.
    The only possible events that could have occurred.
    1. You mean Outlook Express which during WLM installation and setup, WLM would attempt to migrate data from Outlook Express
    or
    2. A sync occurred with the Hotmail web interface for that Hotmail account when that Hotmail account Live ID was used to logon to
    Windows Live in WLM.

    If you have the Outlook Connector installed on Outlook 2003 or 2007 and that Hotmail account setup in the Outlook Connector it is
    http.
    - the Outlook Connector needs to be the current version(12.0.6423.1000...oddly names version 12.1)

    If you do not have the account configured in the Outlook Connector, but in the Outlook itself then it would be Pop3 or the WebDAV
    setup
    - WebDAV was discontinued effective Sept 1

    Finally, WLM, also, does not have an import option for Outlook. Nor does Outlook export to WLM.

    For us to help..you need to inform us of the following:
    1. Outlook version
    2. Outlook Connector Version
    3. Http account setup in the Outlook Connector or WebDAV setup in Outlook or Pop3 setup in Outlook

    Once your Hotmail account is setup in the Outlook Connector in OL03 or OL07...any messages in the Outlook default folders(Inbox,
    Sent, etc) can be copied in to the Hotmail account in the Outlook Connector folders for syncing to the Hotmail server. Once done,
    the Hotmail account should be setup as an http account in WLM, then sychronized to pull the folders and messages down to the
    account in WLM.



    --
    ...winston
    ms-mvp mail

    "help8400" <help8400@newsgroup> wrote in message news:ACC6F63A-815E-428E-BE5B-21EF520316E1@newsgroup

    > Have full Outlook on my desktop with a hotmail account. I recently bought a
    > new laptop, when I installed and ran Live Mail it sync and brought in most of
    > the folders but not all that I had in Outlook. When I "right click" the
    > hotmail account in Live Mail the "Download all Folders" is greyed out so I
    > can't ask it to check the server again for new folders. I am running Vista
    > Home 64bit on the laptop and XP Pro on the desktop. Any advice would be
    > appreciated.

      My System SpecsSystem Spec

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