Windows Vista Forums

Internet Security Warning - "The server you are connected to is ..

  1. #1


    Paul Guest

    Internet Security Warning - "The server you are connected to is ..

    As of last month I have been getting the following message on all accounts
    that use SSL in Windows Live Mail Desktop:

    "The server you are connected to is using a security certificate that could
    not be verified.
    A certificate chain processed, but terminated in a root certificate which is
    not trusted by the trust provider.
    Do you want to continue using this server?"

    This happened on three accounts:
    1) Gmail
    POP3: pop.gmail.com - Port 995
    SMTP: smtp.gmail.com - Port 465
    2) Oxford Nexus
    IMAP: imap.nexus.ox.ac.uk - Port 993
    SMTP: smtp.ox.ac.uk - Port 587
    3) Mail from a shared hosting server
    POP3: renat.x10hosting.com - Port 995
    SMTP: renat.x10hosting.com - Port 465

    All the above accounts stopped working on the same day last month. If I
    click "Yes", then the mail is downloaded as it should be, and I can sync mail
    from that server for the rest of the session.
    Since then I have set up forwarding from each of my e-mail accounts to my
    hotmail address, which is less than ideal as this requires me to use the web
    interface for each of the other services to reply to e-mails sent to them.

      My System SpecsSystem Spec

  2.   


  3. #2


    Ildhund Guest

    Re: Internet Security Warning - "The server you are connected to is ..


    "Paul" <Paul@newsgroup> wrote in message news:9D29CF57-182D-4701-906C-55579926C730@newsgroup

    > As of last month I have been getting the following message on all accounts that use SSL in Windows Live Mail Desktop:
    >
    > "The server you are connected to is using a security certificate that could not be verified.
    > A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
    > Do you want to continue using this server?"
    >
    > This happened on three accounts:
    > 1) Gmail
    > POP3: pop.gmail.com - Port 995
    > SMTP: smtp.gmail.com - Port 465
    > 2) Oxford Nexus
    > IMAP: imap.nexus.ox.ac.uk - Port 993
    > SMTP: smtp.ox.ac.uk - Port 587
    > 3) Mail from a shared hosting server
    > POP3: renat.x10hosting.com - Port 995
    > SMTP: renat.x10hosting.com - Port 465
    >
    > All the above accounts stopped working on the same day last month. If I click "Yes", then the mail is downloaded as it should be, and I can
    > sync mail from that server for the rest of the session.
    > Since then I have set up forwarding from each of my e-mail accounts to my hotmail address, which is less than ideal as this requires me to use
    > the web interface for each of the other services to reply to e-mails sent to them.
    Is your computer clock accurate, date and time?
    --
    Noel


      My System SpecsSystem Spec

  4. #3


    Paul Guest

    Re: Internet Security Warning - "The server you are connected to ...

    "Ildhund" wrote:

    > Is your computer clock accurate, date and time?
    > --
    > Noel
    >
    > .
    Thanks for the response Noel,

    I checked with all servers available in the Date and Time settings, and
    various other sources, and am confident that the computer clock / date and
    time is accurate.

    I also tried one of the above accounts on a different machine (Windows XP
    (x86) Service Pack 3, my machine is Windows 7 (x64)) and had the same error
    message.

      My System SpecsSystem Spec

  5. #4


    Gary VanderMolen [MVP] Guest

    Re: Internet Security Warning - "The server you are connected to ...

    Verify your time zone setting. I believe your time zone should be
    GMT 0000 (England).

    Also, look under Tools, Safety Options, Security, make sure neither of the last
    two boxes is checked, then click on Digital IDs and make sure none are listed.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP Program: http://mvp.support.microsoft.com


    "Paul" <Paul@newsgroup> wrote in message newsD1260BC-1E83-486E-BDA8-8F7E2C8E02E6@newsgroup

    > "Ildhund" wrote:

    >> Is your computer clock accurate, date and time?
    >> --
    >> Noel
    >>
    >> .
    >
    > Thanks for the response Noel,
    >
    > I checked with all servers available in the Date and Time settings, and
    > various other sources, and am confident that the computer clock / date and
    > time is accurate.
    >
    > I also tried one of the above accounts on a different machine (Windows XP
    > (x86) Service Pack 3, my machine is Windows 7 (x64)) and had the same error
    > message.

      My System SpecsSystem Spec

  6. #5


    Paul Guest

    Re: Internet Security Warning - "The server you are connected to .

    "Gary VanderMolen [MVP]" wrote:

    > Verify your time zone setting. I believe your time zone should be
    > GMT 0000 (England).
    >
    > Also, look under Tools, Safety Options, Security, make sure neither of the last
    > two boxes is checked, then click on Digital IDs and make sure none are listed.
    >
    > --
    > Gary VanderMolen, Microsoft MVP (Mail)
    > Microsoft MVP Program: http://mvp.support.microsoft.com
    My timezone is (UTC) Dublin, Edinburgh, Lisbon, London.

    Neither "Encrypt contents and attachments ..." or "Digitally sign all
    outgoing messages" is checked, and there are no Digital IDs listed under the
    "Personal" and "Other People" tabs. There are a number listed under the
    "Intermediate Certification Authorities", "Trusted Root Certification
    Authorities", and one listed under "Trusted Publishers".

      My System SpecsSystem Spec

  7. #6


    Ildhund Guest

    Re: Internet Security Warning - "The server you are connected to ...

    "Paul" <Paul@newsgroup> wrote in message newsD1260BC-1E83-486E-BDA8-8F7E2C8E02E6@newsgroup

    > "Ildhund" wrote:

    >> Is your computer clock accurate, date and time?

    > Thanks for the response Noel,
    >
    > I checked with all servers available in the Date and Time settings, and various other sources, and am confident that the computer clock / date and time is accurate.
    >
    > I also tried one of the above accounts on a different machine (Windows XP (x86) Service Pack 3, my machine is Windows 7 (x64)) and had the same error message.
    OK. I don't pretend to know the first thing about certification, but if your computer date is awry, a certificate which hasn't yet expired might look as if it has and you would probably get the error you describe. So that's a first troubleshooting step.

    Root certificates (stored on your computer) are usually updated automatically as required; i.e. Windows calls home to check whether a certificate is still valid. This process can be disabled through Group Policy, though, and may have been if, say, the machines you're using have been configured by some institutional IT tech (OU?). So that's another thing to check. In XP, this would involve
    * Start > Run > gpedit.msc
    * Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings.
    Turn off Automatic Root Certificates Update would be Enabled if that's your problem. I've no idea whether there's anything similar in W7.

    And the last thing to check: Windows Update regularly offers an optional Root Certificates Update. If you have Automatic Updates configured, you won't see it - only by visiting the WU site. The last was in November 2009, I think.

    That should keep you busy for a bit. You could try googling windows root certificate update to get lots of reading material.
    --
    Noel


      My System SpecsSystem Spec

  8. #7


    Paul Guest

    Re: Internet Security Warning - "The server you are connected to .

    "Ildhund" wrote:

    > OK. I don't pretend to know the first thing about certification, but if your computer date is awry, a certificate which hasn't yet expired might look as if it has and you would probably get the error you describe. So that's a first troubleshooting step.
    >
    > Root certificates (stored on your computer) are usually updated automatically as required; i.e. Windows calls home to check whether a certificate is still valid. This process can be disabled through Group Policy, though, and may have been if, say, the machines you're using have been configured by some institutional IT tech (OU?). So that's another thing to check. In XP, this would involve
    > * Start > Run > gpedit.msc
    > * Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings.
    > Turn off Automatic Root Certificates Update would be Enabled if that's your problem. I've no idea whether there's anything similar in W7.
    >
    > And the last thing to check: Windows Update regularly offers an optional Root Certificates Update. If you have Automatic Updates configured, you won't see it - only by visiting the WU site. The last was in November 2009, I think.
    >
    > That should keep you busy for a bit. You could try googling windows root certificate update to get lots of reading material.
    > --
    > Noel
    Thanks again Noel.

    The problem seems to be fixed now.

    The step which seemed to fix it was to go to gpedit.msc (this does exist in
    Windows 7) and check the "Turn off Automatic Root Certificates Update." The
    option was previously on "Not configured," and I changed it to "Disabled."

    The problem still exists on my shared hosting server, but I imagine that
    that is a problem with their certificate given that the other accounts have
    started working again.

    Many thanks again to you both, Gary and Neil.

    Paul

      My System SpecsSystem Spec

  9. #8


    Gary VanderMolen [MVP] Guest

    Re: Internet Security Warning - "The server you are connected to .

    Well, you've got me stumped then. Sorry, no further ideas.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP Program: http://mvp.support.microsoft.com


    "Paul" <Paul@newsgroup> wrote in message news:32624A2A-293A-4BDA-AD69-CE31131195A9@newsgroup

    > "Gary VanderMolen [MVP]" wrote:

    >> Verify your time zone setting. I believe your time zone should be
    >> GMT 0000 (England).
    >>
    >> Also, look under Tools, Safety Options, Security, make sure neither of the last
    >> two boxes is checked, then click on Digital IDs and make sure none are listed.
    >>
    >> --
    >> Gary VanderMolen, Microsoft MVP (Mail)
    >> Microsoft MVP Program: http://mvp.support.microsoft.com
    >
    > My timezone is (UTC) Dublin, Edinburgh, Lisbon, London.
    >
    > Neither "Encrypt contents and attachments ..." or "Digitally sign all
    > outgoing messages" is checked, and there are no Digital IDs listed under the
    > "Personal" and "Other People" tabs. There are a number listed under the
    > "Intermediate Certification Authorities", "Trusted Root Certification
    > Authorities", and one listed under "Trusted Publishers".

      My System SpecsSystem Spec


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