To request help in the above forum you will have to obtain a new Live ID to ask for help.
Signup for Hotmail or Live.com email address https://signup.live.com/signup.aspx?rollrs=12&lic=1
Once created(new account, password, secret question) go to the above site and logon with that Live ID, create a screen name(to
register and provide access), then ask your question in the Hotmail Forums.
You will have to provide some identifiable information. If the email address was not his personal email address they may not be
able to help you. It may be best to start using the new Live ID.
Fyi...your ex, not you will have to ask the questions...you are not the owner of either account! Another option for the
future...consider converting the account to a Hotmail Plus account...only the registered credit card holder can cancel the
account(and that credit card can be used for verifying the account owner)..Hotmail Plus is $20/year.
"critchleyking" <critchleyking@newsgroup> wrote in message
> My partner set his account up years ago when he was with his ex, he used her
> email address as his alternative e-mail address and was unable to change it,
> due to it being so long ago when the account was set up he cannot remember
> his secret word. Yesterday completely out of the blue, he was no longer able
> to get onto his account using his password and he hasnt changed it,. we are
> now under the impression his ex has hacked his account. He isnt able to get
> onto his hotmail at all and doesnt remember his secret word. Can somebody
> help, is there any way to contact support team to try and sort this out??