Windows Vista Forums

intermittent WLM crash
  1. #1


    Duane Hebert Guest

    intermittent WLM crash

    Running WLM on Vista Business 32bit with SP2.

    I sometime get a crash when opening WLM. I get the popup that the application failed and the choice to restart etc.
    If I click whatever close it and open again it usually works fine.

    The event log shows:
    Faulting application wlmail.exe, version 14.0.8117.416, time stamp 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    time stamp 0x4bc9370c, exception code 0xc0000005, fault offset 0x00009d00, process id 0x1508, application start time
    0x01cafcfea225bad3.




      My System SpecsSystem Spec

  2. #2


    Robert Aldwinckle Guest

    Re: intermittent WLM crash


    "Duane Hebert" <spoo@newsgroup> wrote in message
    news:uh$ucBR$KHA.4308@newsgroup


    > The event log shows:
    > Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    > 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,

    Where did you get that version?


    ---


      My System SpecsSystem Spec

  3. #3


    Bob Lucas Guest

    Re: intermittent WLM crash

    I downloaded version 14.0.8117.0416 very recently from
    http://download.live.com. I believe it is the latest version
    that will work on Win XP machines. Version 14.0.8117.0416 works
    perfectly on both of my computers.

    The OP probably downloaded it from the same source.



    "Robert Aldwinckle" <robald@newsgroup> wrote in message
    news:eZnHVpR$KHA.5392@newsgroup

    >
    > "Duane Hebert" <spoo@newsgroup> wrote in message
    > news:uh$ucBR$KHA.4308@newsgroup
    >
    >

    >> The event log shows:
    >> Faulting application wlmail.exe, version 14.0.8117.416, time
    >> stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
    >> 14.0.8117.416,
    >
    >
    > Where did you get that version?
    >
    >
    > ---

      My System SpecsSystem Spec

  4. #4


    R. C. White Guest

    Re: intermittent WLM crash

    Hi, Bob.

    That is the build number shown for the installer, wlsetup-web.exe, dated
    2/1/2009. But it is NOT the build number of WLMail and the other
    components. Is it?

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    rc@newsgroup
    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

    "Bob Lucas" <bob@newsgroup> wrote in message
    news:eD8AfzR$KHA.1448@newsgroup

    > I downloaded version 14.0.8117.0416 very recently from
    > http://download.live.com. I believe it is the latest version that will
    > work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
    > of my computers.
    >
    > The OP probably downloaded it from the same source.
    >
    >
    >
    > "Robert Aldwinckle" <robald@newsgroup> wrote in message
    > news:eZnHVpR$KHA.5392@newsgroup

    >>
    >> "Duane Hebert" <spoo@newsgroup> wrote in message
    >> news:uh$ucBR$KHA.4308@newsgroup
    >>
    >>

    >>> The event log shows:
    >>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >>
    >>
    >> Where did you get that version?

      My System SpecsSystem Spec

  5. #5


    Robert Aldwinckle Guest

    Re: intermittent WLM crash



    "Bob Lucas" <bob@newsgroup> wrote in message
    news:eD8AfzR$KHA.1448@newsgroup

    > I downloaded version 14.0.8117.0416 very recently from
    > http://download.live.com. I believe it is the latest version that will
    > work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
    > of my computers.

    Would I get the same for W7? Are there any usability fixes in it (e.g.
    as an incentive to bother updating to it <w>)?

    FWIW the old one rarely crashes but it has *many* irritating usability
    defects. Of course, it is pointless to call these "bugs" because they will
    just be classified WAD/BAD.


    ---


    >
    > The OP probably downloaded it from the same source.
    >
    >
    >
    > "Robert Aldwinckle" <robald@newsgroup> wrote in message
    > news:eZnHVpR$KHA.5392@newsgroup

    >>
    >> "Duane Hebert" <spoo@newsgroup> wrote in message
    >> news:uh$ucBR$KHA.4308@newsgroup
    >>
    >>

    >>> The event log shows:
    >>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >>
    >>
    >> Where did you get that version?
    >>
    >>
    >> ---
    >

      My System SpecsSystem Spec

  6. #6


    Bob Lucas Guest

    Re: intermittent WLM crash

    Hi RC

    Microsoft released build number 14.0.8117.0416 in April/May 2010.
    That build number is definitely suitable for the Win XP operating
    system. Other contributors to this newsgroup have reported that
    14.0.8117.0416 will be the final version for Win XP machines.
    However, I have no experience of Windows 7, so I don't know
    whether it is also suitable for Win 7 Ultimate x64.

    AFAIK, the new "wave" of Live products, which is still under
    development, will not be compatible with Win XP.

    Incidentally, I downloaded the full installer (not
    wlsetup-web.exe) from http://download.live.com on 13 May 2010.
    The downloaded file was:
    wlsetup-all.exe, version 4.0.8117.0416, digital signature 28
    April 2010 22:15:25

    From the Help pages of my laptop computer:
    Windows Live Mail / Help /About Windows Live Mail = Version 2009
    (Build 14.0.8117.0416)
    Windows Live Messenger / Help / About Messenger = Version 2009
    (Build 14.0.8117.416)

    File versions:
    wlmail.exe = version 4.0.8117.0416, digital signature 17 April
    2010 06:13:01
    msmail.dll = version 4.0.8117.0416, digital signature 17 April
    2010 06:12:41

    Bob





    "R. C. White" <rc@newsgroup> wrote in message
    news:F10C5419-BA1B-4AC9-A54A-A33DDBFA7DC9@newsgroup

    > Hi, Bob.
    >
    > That is the build number shown for the installer,
    > wlsetup-web.exe, dated 2/1/2009. But it is NOT the build
    > number of WLMail and the other components. Is it?
    >
    > RC
    > --
    > R. C. White, CPA
    > San Marcos, TX
    > rc@newsgroup
    > Microsoft Windows MVP
    > Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
    >
    > "Bob Lucas" <bob@newsgroup> wrote in message
    > news:eD8AfzR$KHA.1448@newsgroup

    >> I downloaded version 14.0.8117.0416 very recently from
    >> http://download.live.com. I believe it is the latest version
    >> that will work on Win XP machines. Version 14.0.8117.0416
    >> works perfectly on both of my computers.
    >>
    >> The OP probably downloaded it from the same source.
    >>
    >>
    >>
    >> "Robert Aldwinckle" <robald@newsgroup> wrote in message
    >> news:eZnHVpR$KHA.5392@newsgroup

    >>>
    >>> "Duane Hebert" <spoo@newsgroup> wrote in message
    >>> news:uh$ucBR$KHA.4308@newsgroup
    >>>
    >>>
    >>>> The event log shows:
    >>>> Faulting application wlmail.exe, version 14.0.8117.416, time
    >>>> stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
    >>>> 14.0.8117.416,
    >>>
    >>>
    >>> Where did you get that version?
    >

      My System SpecsSystem Spec

  7. #7


    Ron Sommer Guest

    Re: intermittent WLM crash

    Did you mean 2010?
    My 14.0.0.8117.416 wlsetup-web.exe is dated 1/21/2010 11:08 AM.
    --
    Ron Sommer
    MS MVP- Windows Live Mail

    "R. C. White" <rc@newsgroup> wrote in message
    news:F10C5419-BA1B-4AC9-A54A-A33DDBFA7DC9@newsgroup

    > Hi, Bob.
    >
    > That is the build number shown for the installer, wlsetup-web.exe, dated
    > 2/1/2009. But it is NOT the build number of WLMail and the other
    > components. Is it?
    >
    > RC
    > --
    > R. C. White, CPA
    > San Marcos, TX
    > rc@newsgroup
    > Microsoft Windows MVP
    > Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
    >
    > "Bob Lucas" <bob@newsgroup> wrote in message
    > news:eD8AfzR$KHA.1448@newsgroup

    >> I downloaded version 14.0.8117.0416 very recently from
    >> http://download.live.com. I believe it is the latest version that will
    >> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
    >> of my computers.
    >>
    >> The OP probably downloaded it from the same source.
    >>
    >>
    >>
    >> "Robert Aldwinckle" <robald@newsgroup> wrote in message
    >> news:eZnHVpR$KHA.5392@newsgroup

    >>>
    >>> "Duane Hebert" <spoo@newsgroup> wrote in message
    >>> news:uh$ucBR$KHA.4308@newsgroup
    >>>
    >>>
    >>>> The event log shows:
    >>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >>>
    >>>
    >>> Where did you get that version?
    >

      My System SpecsSystem Spec

  8. #8


    Duane Hebert Guest

    Re: intermittent WLM crash



    "Robert Aldwinckle" <robald@newsgroup> wrote in message news:eZnHVpR$KHA.5392@newsgroup

    >> The event log shows:
    >> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >
    >
    > Where did you get that version?
    From the download page link posted on the Windows Mail newsgroup. Don't remember
    the link. Anyway it was wlsetup-web.exe with a timestamp May-?17-?10, ??2:19:13 PM.
    Which one should I have installed?

      My System SpecsSystem Spec

  9. #9


    R. C. White Guest

    Re: intermittent WLM crash

    Hi, Bob.

    Thanks for that clarification.

    I haven't used WinXP in nearly 4 years (since late in the Vista beta in
    2006), so I probably wasn't offered that WLMail build. I downloaded that
    wlsetup-WEB version AGAIN yesterday, but didn't run it. I don't seem to
    have the wlsetup-ALL file. Which is just as well because all my Windows
    Live Essentials (build 8.0.8089-0726) are working well in Win7 Ultimate x64.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    rc@newsgroup
    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

    "Bob Lucas" <bob@newsgroup> wrote in message
    news:#rrt8uX$KHA.3176@newsgroup

    > Hi RC
    >
    > Microsoft released build number 14.0.8117.0416 in April/May 2010. That
    > build number is definitely suitable for the Win XP operating system.
    > Other contributors to this newsgroup have reported that 14.0.8117.0416
    > will be the final version for Win XP machines. However, I have no
    > experience of Windows 7, so I don't know whether it is also suitable for
    > Win 7 Ultimate x64.
    >
    > AFAIK, the new "wave" of Live products, which is still under development,
    > will not be compatible with Win XP.
    >
    > Incidentally, I downloaded the full installer (not wlsetup-web.exe) from
    > http://download.live.com on 13 May 2010. The downloaded file was:
    > wlsetup-all.exe, version 4.0.8117.0416, digital signature 28 April 2010
    > 22:15:25
    >
    > From the Help pages of my laptop computer:
    > Windows Live Mail / Help /About Windows Live Mail = Version 2009 (Build
    > 14.0.8117.0416)
    > Windows Live Messenger / Help / About Messenger = Version 2009 (Build
    > 14.0.8117.416)
    >
    > File versions:
    > wlmail.exe = version 4.0.8117.0416, digital signature 17 April 2010
    > 06:13:01
    > msmail.dll = version 4.0.8117.0416, digital signature 17 April 2010
    > 06:12:41
    >
    > Bob
    >
    >
    > "R. C. White" <rc@newsgroup> wrote in message
    > news:F10C5419-BA1B-4AC9-A54A-A33DDBFA7DC9@newsgroup

    >> Hi, Bob.
    >>
    >> That is the build number shown for the installer, wlsetup-web.exe, dated
    >> 2/1/2009. But it is NOT the build number of WLMail and the other
    >> components. Is it?
    >>
    >> RC
    >>
    >> "Bob Lucas" <bob@newsgroup> wrote in message
    >> news:eD8AfzR$KHA.1448@newsgroup

    >>> I downloaded version 14.0.8117.0416 very recently from
    >>> http://download.live.com. I believe it is the latest version that will
    >>> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
    >>> of my computers.
    >>>
    >>> The OP probably downloaded it from the same source.
    >>>
    >>>
    >>>
    >>> "Robert Aldwinckle" <robald@newsgroup> wrote in message
    >>> news:eZnHVpR$KHA.5392@newsgroup
    >>>>
    >>>> "Duane Hebert" <spoo@newsgroup> wrote in message
    >>>> news:uh$ucBR$KHA.4308@newsgroup
    >>>>
    >>>>
    >>>>> The event log shows:
    >>>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >>>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >>>>
    >>>>
    >>>> Where did you get that version?

      My System SpecsSystem Spec

  10. #10


    R. C. White Guest

    Re: intermittent WLM crash

    Hi, Ron.

    No. In Windows Explorer, it shows the file date as yesterday, 5/26/2010,
    when I downloaded wlsetup-web.exe AGAIN. But when I hover my mouse over the
    filename in Explorer, or right-click on it and choose Properties, it says,
    "Created: Sunday, February 01, 2009, 11:37:31 PM".

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    rc@newsgroup
    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

    "Ron Sommer" <rsommer@newsgroup> wrote in message
    news:eK4qjdY$KHA.5292@newsgroup

    > Did you mean 2010?
    > My 14.0.0.8117.416 wlsetup-web.exe is dated 1/21/2010 11:08 AM.
    > --
    > Ron Sommer
    > MS MVP- Windows Live Mail
    >
    > "R. C. White" <rc@newsgroup> wrote in message
    > news:F10C5419-BA1B-4AC9-A54A-A33DDBFA7DC9@newsgroup

    >> Hi, Bob.
    >>
    >> That is the build number shown for the installer, wlsetup-web.exe, dated
    >> 2/1/2009. But it is NOT the build number of WLMail and the other
    >> components. Is it?
    >>
    >> RC
    >>
    >> "Bob Lucas" <bob@newsgroup> wrote in message
    >> news:eD8AfzR$KHA.1448@newsgroup

    >>> I downloaded version 14.0.8117.0416 very recently from
    >>> http://download.live.com. I believe it is the latest version that will
    >>> work on Win XP machines. Version 14.0.8117.0416 works perfectly on
    >>> both of my computers.
    >>>
    >>> The OP probably downloaded it from the same source.
    >>>
    >>>
    >>>
    >>> "Robert Aldwinckle" <robald@newsgroup> wrote in message
    >>> news:eZnHVpR$KHA.5392@newsgroup
    >>>>
    >>>> "Duane Hebert" <spoo@newsgroup> wrote in message
    >>>> news:uh$ucBR$KHA.4308@newsgroup
    >>>>
    >>>>
    >>>>> The event log shows:
    >>>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
    >>>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
    >>>>
    >>>>
    >>>> Where did you get that version?

      My System SpecsSystem Spec

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