Vista - Re: Sony Vaio Camera Not Working with Live Messenger

11-24-2007

I got it working with MSN and it does point to the driver and not Windows.
How to reproduce

1. Run MSN Messenger
2. Run Webcam Settings (it should crash)
3. go to Manage/Computer Management/Device Manager
4. Disable/enable your camera (under imaging device)
5. run MSN Messenger,it works great.

"Remko76" wrote:

Quote:

> Hi,
>
> I've made another post somewhere in this forum explaining the problem in a
> little bit more detail. I shall paste it at the end of this reply. But here
> are my findings so far.
>
> WLM normally seemed to crash after I changed networks (I travel a lot from
> hotel to hotel). Everytime when I arrived at a different location and I try
> to start sending the webcam for the first time it crashed. This is more or
> less a stable factor. But it did crash on other occasions as well. And I
> haven't got a clue what caused those crashes. But I could then usually get it
> to work again by shutting down my laptop, restarting it, starting messenger,
> quit messenger again, restart the laptop and then start using messenger and
> the webcam again. That normally did the trick (but not always unfortunately).
> If you continue to read the next paragraph you might find something useful
> there.
>
> I'm in contact with the Microsoft Global Escalations Center now. However,
> responses are painfully slow. But at least I'm "talking" to the same guy now
> and he comes with a little bit more useful feedback then the normal support
> lines. But so far, he hasn't produced a complete solution to the problem.
> But, there is one thing he said that seems to have a little effect. He told
> me to shut the windows firewall down. Now, I'm not using windows firewall but
> I am using Trendmicro Pccillin firewall. But I figured "a firewall is a
> firewall". So I tried it. It seemed to be a bit of a long shot, but they have
> done a security upgrade to the webcam module. So I am trying it now without a
> firewall activated. Which is not an ideal situation to be honest, especially
> not for someone working in different network locations. But guess what... It
> seems to have improved the situation. A word of caution here, I haven't
> tested this to the fullest. Because my problem was intermittend and I
> couldn't reproduce the problem when I liked but so far it hasn't crashed
> anymore. This has been the case since a week now.
>
> I will continue to work on this and "bug" microsoft for as long as I can
> until I'm confidend that problem has been completely resolved.
>
> Cheers,
> Remko
>
> ===================================================
> MY OTHER POST
> ===================================================
> Hi all,
>
> After weeks of emailing with the WLM helpdesk and now the Microsoft Global
> Escalations Team, I'm trying my luck here as well. I am running a HP Pavilion
> TX1150EA laptop with a build in webcam. It's running on Windows Vista Home
> Premium 32bit. I did buy this laptop in the beginning of August 2007 and
> after initial installation it worked perfectly. Running on an older version
> of WLM 8.0 (build 8.0.0787.00) without any problems. Then a couple of weeks
> later build 8.1.0178.00 appeared. So, I upgraded to that version. And that is
> when all my problems began.
>
> In short, as soon as you try to start sending the webcam WLM stops working.
> At first I thought, maybe my webcam drivers so I've upgraded them and the
> firmware to the newest version. But no luck. Tried reinstalling WLM, no luck.
> Got frustrated and downgraded to build 8.0.0787.00 again and voila, problem
> solved. At least for a few weeks. Because guess what? They decided to "force"
> build 8.1.0178.00 on everybody. And I was back where I started again. Try to
> use the webcam within WLM and it stops working. REALLY ANNOYING!
>
> I have seen multiple messages from people on the web who are experiencing
> the same problem. And they are using all different hardware and software. So
> please don't post a reply with "upgrade your drivers". Because I am convinced
> that the problem lies within WLM and not with our hardware and software!
>
> Is there anybody who have an idea to solve this problem? Or let someone
> please tell me the WLM team is working on a solution that will be available
> soon!
>
> Kind regards,
> Remko Schooneveld
>
> P.s. applications like skype, yahoo messenger and other applications that
> make use of the webcam feature are not experiencing any problems at all... go
> figure...
>
>

Pactzin · 09-23-2008

I have a one-year old Sony VAIO VGN AR590E laptop with a built-in Sony Visual Communication VGP VCC6 camera and VAIO Camera Capture Utility 2.2.00.22110 software. I use MSN Live Messenger 2008 (Build 8.5.1302.1018). I have Windows Vista Home Premium SP1.

I have always been unable to use MSN Messenger for live video calls until recently. My computer upgrades automatically all of the time so I don't know which update caused this failure but it recently updated from Sony VAIO some products and also Vista updated to SP1.

Offline, my problem is that my camera will only capture "black
screen" stills but will record video accurately. In MSN Messenger, everything works fine, except when I try to activate Video Call, MSN Messenger crashes and closes. Also, just starting Messenger and clicking on webcam setup crashes Messenger.

I have updated and restored everything from Sony VAIO. Windows Vista Update is fully updated. I have searched the Internet for weeks finding people with similar problems but no good solutions.

I uninstalled Vista SP1, uninstalled and reinstalled the camera drivers and software to no avail.

09-24-2008

"Pactzin" <guest@xxxxxx-email.com> schreef in bericht
news:1fc919f21b9c669bf5ab35977654a32f@xxxxxx-gateway.com...

Quote:

>
> I have a one-year old Sony VAIO VGN AR590E laptop with a built-in Sony
> Visual Communication VGP VCC6 camera and VAIO Camera Capture Utility
> 2.2.00.22110 software. I use MSN Live Messenger 2008 (Build
> 8.5.1302.1018). I have Windows Vista Home Premium SP1.
>
> I have always been unable to use MSN Messenger for live video calls
> until recently. My computer upgrades automatically all of the time so I
> don't know which update caused this failure but it recently updated from
> Sony VAIO some products and also Vista updated to SP1.
>
> Offline, my problem is that my camera will only capture "black
> screen" stills but will record video accurately. In MSN Messenger,
> everything works fine, except when I try to activate Video Call, MSN
> Messenger crashes and closes. Also, just starting Messenger and clicking
> on webcam setup crashes Messenger.
>
> I have updated and restored everything from Sony VAIO. Windows Vista
> Update is fully updated. I have searched the Internet for weeks finding
> people with similar problems but no good solutions.
>
> I uninstalled Vista SP1, uninstalled and reinstalled the camera drivers
> and software to no avail.
>
>
> --
> Pactzin

see my reply on your post from: 21-9-2008 23:07

heian

11-24-2007	#1 (permalink)
GSoD n/a posts	Re: Sony Vaio Camera Not Working with Live Messenger I got it working with MSN and it does point to the driver and not Windows. How to reproduce 1. Run MSN Messenger 2. Run Webcam Settings (it should crash) 3. go to Manage/Computer Management/Device Manager 4. Disable/enable your camera (under imaging device) 5. run MSN Messenger,it works great. "Remko76" wrote: Quote: > Hi, > > I've made another post somewhere in this forum explaining the problem in a > little bit more detail. I shall paste it at the end of this reply. But here > are my findings so far. > > WLM normally seemed to crash after I changed networks (I travel a lot from > hotel to hotel). Everytime when I arrived at a different location and I try > to start sending the webcam for the first time it crashed. This is more or > less a stable factor. But it did crash on other occasions as well. And I > haven't got a clue what caused those crashes. But I could then usually get it > to work again by shutting down my laptop, restarting it, starting messenger, > quit messenger again, restart the laptop and then start using messenger and > the webcam again. That normally did the trick (but not always unfortunately). > If you continue to read the next paragraph you might find something useful > there. > > I'm in contact with the Microsoft Global Escalations Center now. However, > responses are painfully slow. But at least I'm "talking" to the same guy now > and he comes with a little bit more useful feedback then the normal support > lines. But so far, he hasn't produced a complete solution to the problem. > But, there is one thing he said that seems to have a little effect. He told > me to shut the windows firewall down. Now, I'm not using windows firewall but > I am using Trendmicro Pccillin firewall. But I figured "a firewall is a > firewall". So I tried it. It seemed to be a bit of a long shot, but they have > done a security upgrade to the webcam module. So I am trying it now without a > firewall activated. Which is not an ideal situation to be honest, especially > not for someone working in different network locations. But guess what... It > seems to have improved the situation. A word of caution here, I haven't > tested this to the fullest. Because my problem was intermittend and I > couldn't reproduce the problem when I liked but so far it hasn't crashed > anymore. This has been the case since a week now. > > I will continue to work on this and "bug" microsoft for as long as I can > until I'm confidend that problem has been completely resolved. > > Cheers, > Remko > > =================================================== > MY OTHER POST > =================================================== > Hi all, > > After weeks of emailing with the WLM helpdesk and now the Microsoft Global > Escalations Team, I'm trying my luck here as well. I am running a HP Pavilion > TX1150EA laptop with a build in webcam. It's running on Windows Vista Home > Premium 32bit. I did buy this laptop in the beginning of August 2007 and > after initial installation it worked perfectly. Running on an older version > of WLM 8.0 (build 8.0.0787.00) without any problems. Then a couple of weeks > later build 8.1.0178.00 appeared. So, I upgraded to that version. And that is > when all my problems began. > > In short, as soon as you try to start sending the webcam WLM stops working. > At first I thought, maybe my webcam drivers so I've upgraded them and the > firmware to the newest version. But no luck. Tried reinstalling WLM, no luck. > Got frustrated and downgraded to build 8.0.0787.00 again and voila, problem > solved. At least for a few weeks. Because guess what? They decided to "force" > build 8.1.0178.00 on everybody. And I was back where I started again. Try to > use the webcam within WLM and it stops working. REALLY ANNOYING! > > I have seen multiple messages from people on the web who are experiencing > the same problem. And they are using all different hardware and software. So > please don't post a reply with "upgrade your drivers". Because I am convinced > that the problem lies within WLM and not with our hardware and software! > > Is there anybody who have an idea to solve this problem? Or let someone > please tell me the WLM team is working on a solution that will be available > soon! > > Kind regards, > Remko Schooneveld > > P.s. applications like skype, yahoo messenger and other applications that > make use of the webcam feature are not experiencing any problems at all... go > figure... > >
My System Specs

09-23-2008	#2 (permalink)
Pactzin Vista Home Premium SP1 32bit 4 posts	Re: Sony Vaio Camera Not Working with Live Messenger I have a one-year old Sony VAIO VGN AR590E laptop with a built-in Sony Visual Communication VGP VCC6 camera and VAIO Camera Capture Utility 2.2.00.22110 software. I use MSN Live Messenger 2008 (Build 8.5.1302.1018). I have Windows Vista Home Premium SP1. I have always been unable to use MSN Messenger for live video calls until recently. My computer upgrades automatically all of the time so I don't know which update caused this failure but it recently updated from Sony VAIO some products and also Vista updated to SP1. Offline, my problem is that my camera will only capture "black screen" stills but will record video accurately. In MSN Messenger, everything works fine, except when I try to activate Video Call, MSN Messenger crashes and closes. Also, just starting Messenger and clicking on webcam setup crashes Messenger. I have updated and restored everything from Sony VAIO. Windows Vista Update is fully updated. I have searched the Internet for weeks finding people with similar problems but no good solutions. I uninstalled Vista SP1, uninstalled and reinstalled the camera drivers and software to no avail.
My System Specs

09-24-2008	#3 (permalink)
heian n/a posts	Re: Sony Vaio Camera Not Working with Live Messenger "Pactzin" <guest@xxxxxx-email.com> schreef in bericht news:1fc919f21b9c669bf5ab35977654a32f@xxxxxx-gateway.com... Quote: > > I have a one-year old Sony VAIO VGN AR590E laptop with a built-in Sony > Visual Communication VGP VCC6 camera and VAIO Camera Capture Utility > 2.2.00.22110 software. I use MSN Live Messenger 2008 (Build > 8.5.1302.1018). I have Windows Vista Home Premium SP1. > > I have always been unable to use MSN Messenger for live video calls > until recently. My computer upgrades automatically all of the time so I > don't know which update caused this failure but it recently updated from > Sony VAIO some products and also Vista updated to SP1. > > Offline, my problem is that my camera will only capture "black > screen" stills but will record video accurately. In MSN Messenger, > everything works fine, except when I try to activate Video Call, MSN > Messenger crashes and closes. Also, just starting Messenger and clicking > on webcam setup crashes Messenger. > > I have updated and restored everything from Sony VAIO. Windows Vista > Update is fully updated. I have searched the Internet for weeks finding > people with similar problems but no good solutions. > > I uninstalled Vista SP1, uninstalled and reinstalled the camera drivers > and software to no avail. > > > -- > Pactzin see my reply on your post from: 21-9-2008 23:07 heian
My System Specs

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