Vista - During video cam chats MSN live suddenly stops working, why? Pls H

Hello,

When I use MSN live messenger during a webcam/microphone conversation, a few
things may happen:
1. Sound quality and video is bad: sound stops and image freezes (common)
2. The conversation stops: webcam and microphone closes so I have to restart
the call (happens every 5-10 mins)
3. image freezes, sound stops, and MSN live disconnects and tries to
reconnect again.

How can I fix these issues? Are they all caused by the same thing?
Also, sometimes my video image becomes black while the sound remains.

I have the latest version of MSN 8.5. I am using a new Toshiba laptop that
comes with webcam and microphone incorporated, and Windows vista. Also, I am
running Webroot Spysweeper Antivirus and Antispyware

I read in one of the forums that it may be the firewall. So, what I did was
to first run the messeger while the Vista firewall was off, and the sound and
video improved considerably (solving problem 1) but the conversation would
stop still.

Then, I unistall the MSN Live.
Then, I deselected the following Firewall exceptions:
Windows Live
Windows Live Messenger (phone)
Windows Live Messenger (phone)

(I don't know why there are 3) any ideas?

Then, I got to the microsoft official site and reinstalled Windows Live
messenger 8.5. I turned on the firewall
I started it, logged on without problems, but the firewall didnt ask for
permision to let this program into the internet. Right now, I am quite
confused and dont know what to do.

I also downloaded the latest version of flash.

Any help would be greatly appreciated,
--
Thank you,
Alex

Hi Alex


Have you tried disabling Spysweeper Antivirus and Antispyware temporarily?

If this does not work, you may even need to re-install Windows Live
Messenger 8.5, with these applications disabled.
I had an issue the other week with a similar antispyware product, blocking
parts of Windows Live Messenger during installation.


Matthew Notley
Windows Live Butterfly




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