The problem, as Oscar already said, is that you need Windows Messenger installed to use
Remote Assistance in Windows Live Messenger (in XP anyway).
The error message you're receiving is -wrong-, as is the link you're getting. It's been
bugged before and one day might be fixed.
So, what you need to do is download Windows Messenger from here: http://microsoft.com/downloads/detai...f-9157a3b3d774
After this is installed, you can then use Remote Assistance in Windows Live Messenger.
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
"jab87red" <jab87red@xxxxxx> wrote in message
> After a huge virus and spyware issue, my last option was to use Remote
> No luck.
> When I accessed it, I was told I didn't have the latest version of Windows
> Live Messenger. However, I have 2008. Plus the website I'm sent to via that
> message, is the same one I used to download the 2008 version.
> So I'm being sent in circles. Perhaps there's already an update for the 2008
> version I'm unaware of?? If so, does anyone know the link?
> I also tried looking at the tool bar for WLM, in search of a "Check For
> Updates" option. Didn't find anything.
> When I click Start > Help & Support and then select the option to invite a
> friend to help me via RA, Help & Support tells me that I don't have Windows
> Messenger installed. It even tells me this while I'm logged in.
> Any advice?