Vista - Remote assistance for my Mom

I have been trying to get remote assistance working for my Mom who is just
learning to use a PC and I am having all kinds of issues getting it to work
properly. She is running Vista Home Premium and is behind a att.com 2Wire
Home Portal router. I have gone into the home Portal Router and allowed
both Remote Assistance and Remote Desktop through to her PC. I have opened
up the allowed features in Windows Firewall and even have tried shutting the
Firewall off. I had McAffe Security installed and I removed it as well to
see if it was blocking me. On the other end I have a Netgear FVS318 router
and I have not opened any ports on it for remote assistance because when I
am behind it on my network I have been able to help people before with no
problems. My Mom will be the one initiating the remote assistance to me to
help her. Any ideas why I can't connect to her? When we sends me the
remote assistance request it pops up in my Messenger window and I can click
accept. It then pops open the window were it says attempting to connect
to....But it never does. Is there more ports I need to open up on her
router or PC?

Thanks

Hi Scott,

The first Remote Assistance sometimes fails, the problem comes into
play, if when you try again and it fails. So try again after it fails the
first time.

Actually you want McAfee Security installed. It has logs and you can
view the logs to see what is happening. It can Set the Security Level to
Tight on both computers and have it work. However, in the McAfee Personal
Firewall Plus' Program Permissions, you want the Program to have Full
Access. This way, you don't need to open ports up. It is not going to say,
Remote Assistance or Remote Desktop.

Make sure that Services has Full Access. SVCHost.exe also has Full
Access. Make sure that Windows Messenger as well as Windows Live Messenger,
if using has Full Access.

Also, if she has an Anti-Virus Program, actively scanning, disable it,
while using Remote Assistance, because it slows Remote Assistance down to a
crawl, including any background processes like the Weather Channel for an
example.


--
thecreator




"Scott Micale" <smicale@xxxxxx> wrote in message
news:EDB83FD0-A1D7-48C5-9E79-4BAB17F886E5@xxxxxx

Yes I tried this several times with no success. She is logged into the
system as a admin so I would say all the services have full access. I will
load McAffee back in once I can get this working. I am just wondering if it
has something to do with this 2wire firewall. What are the ports that need
opened for Remote Assistance? I thought that really you didn't need to mess
with ports for remote assistance to work. Seems like this can be a huge
problem for the home user to figure out.

Thanks

"thecreator" <thecreator@xxxxxx> wrote in message
news:eJU2HW2XIHA.6140@xxxxxx

Greetings,

Remote Assistance through a router requires Universal Plug and Play (UPnP) support. Without
UPnP, it will never connect.

You might consider abandoning this and using Windows Live SharedView instead:
http://microsoft.com/downloads/detai...6-6d440fe9522b

You'll need to walk her through the install and sign in perhaps over the phone, but if she's
using Messenger, I think you'll be able to sort it out.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Scott Micale" <smicale@xxxxxx> wrote in message
news:EDB83FD0-A1D7-48C5-9E79-4BAB17F886E5@xxxxxx