Vista - Remote Assistance stopped woking to XP Clients?

02-10-2008

Hi all,

Hope someone can shed some light on this!

I have been using RA for at least the last two years with no major problems,
over the past 12 months I have been assisting my brother in Holland with his
2 XP machines as we as other friends in the UK again with XP machines (at
least 6 different people/networks/locations). The only problem I used to
encounter was it might take a couple of attempts to get a successful RA
connection.

For the record my main PC is Vista Home premium on a network in the house
with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop.

So Yesterday I tried to RA my brother in Holland, initially he tried to
request assistance from me from his Vista Premium laptop and this worked
fine. He then tried from his XP desktop and that failed eventually timing
out suggesting the the other end was not there! We then tried from his other
XP desktop and that also failed in the same way, tried the Vista laptop and
that was ok!

So I then contacted some of my other RA regulars and got them to try, same
problem it was impossible to establish a RA connection. I tried this from 2
other people who were both in the UK nut on different ISP's.

I then naturally thought I must have broken something my end so I logged
into a different XP machine with same results, then a XP machine on my
network with same results.

Then I thought maybe my network so I jumped on another again with the same
problem.

So to summerise I can RA from my Vista machine to other Vista machine but
not to XP, this has only happened in the last month.

I am running WLM 8.5 both ends and have all Vista updates installed. I use
the standard windows firewall and run Kaspersky Antivirus/malware

Problem is there seems to be nothing to help fault find my means of useful
logs, can anyone help please!

Regards,

Paul

02-10-2008

I have problems doing remote assistance with non-UPnP compliant routers. In
the scenario that I'm the "expert" and my client is the person being helped,
I have found that if I have a NetGear (non-UPnP compliant router on my end),
the remote assistance request will not get through. It works fine if/when
I'm using routers made by D-Link, SMC or Linksys. I have had problems also
with the Apple Airport router, which is somewhat UPnP-compliant, but not
100%.

UPnP = Universal Plug & Play; a protocol for dynamically opening / closing
ports on your router as needed by UPnP-aware applications (it does mapping
too, via the NAT functionality of your router). Messenger, with its remote
assistance functionality, uses UPnP.

Have you swapped / changed out your home router recently? Have you gone in
and verified that UPnP is enabled in the router? Just some things to check.
Perhaps your problem lies elsewhere...

Please get back to us with your resolution.
---

"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx

Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again with
> XP machines (at least 6 different people/networks/locations). The only
> problem I used to encounter was it might take a couple of attempts to get
> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his
> other XP desktop and that also failed in the same way, tried the Vista
> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from
> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul

02-10-2008

I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly

"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx

Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again with
> XP machines (at least 6 different people/networks/locations). The only
> problem I used to encounter was it might take a couple of attempts to get
> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his
> other XP desktop and that also failed in the same way, tried the Vista
> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from
> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul
>

02-11-2008

nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94
3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>>
<943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>

_____

NewsGator Inbox attempted to retrieve the web page for this item but
received an error:

The URI prefix is not recognized.

_____

I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly

"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx

Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again

with

Quote:

> XP machines (at least 6 different people/networks/locations). The only

Quote:

> problem I used to encounter was it might take a couple of attempts to

get

Quote:

> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the

house

Quote:

> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried

to

Quote:

> request assistance from me from his Vista Premium laptop and this

worked

Quote:

> fine. He then tried from his XP desktop and that failed eventually

timing

Quote:

> out suggesting the the other end was not there! We then tried from his

Quote:

> other XP desktop and that also failed in the same way, tried the Vista

Quote:

> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try,

same

Quote:

> problem it was impossible to establish a RA connection. I tried this

from

Quote:

> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I

logged

Quote:

> into a different XP machine with same results, then a XP machine on my

Quote:

> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the

same

Quote:

> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine

but

Quote:

> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I

use

Quote:

> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of

useful

Quote:

> logs, can anyone help please!
>
> Regards,
>
> Paul
>

<http://services.newsgator.com/subscr...url=nntp%3a%2f
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3c9
43C07CE-42D8-4AA1-9ECF-9888C56E8E5C%40microsoft.com%3e%0d> Related...

02-11-2008

nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<49
6B9180562946F38AEF82545E03DE5F@xxxxxx>>
<496B9180562946F38AEF82545E03DE5F@xxxxxx>

nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94
3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>>
<943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>

_____

NewsGator Inbox attempted to retrieve the web page for this item but
received an error:

The URI prefix is not recognized.

_____

I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly

"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx

Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again

with

Quote:

> XP machines (at least 6 different people/networks/locations). The only

Quote:

> problem I used to encounter was it might take a couple of attempts to

get

Quote:

> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the

house

Quote:

> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried

to

Quote:

> request assistance from me from his Vista Premium laptop and this

worked

Quote:

> fine. He then tried from his XP desktop and that failed eventually

timing

Quote:

> out suggesting the the other end was not there! We then tried from his

Quote:

> other XP desktop and that also failed in the same way, tried the Vista

Quote:

> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try,

same

Quote:

> problem it was impossible to establish a RA connection. I tried this

from

Quote:

> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I

logged

Quote:

> into a different XP machine with same results, then a XP machine on my

Quote:

> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the

same

Quote:

> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine

but

Quote:

> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I

use

Quote:

> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of

useful

Quote:

> logs, can anyone help please!
>
> Regards,
>
> Paul
>

<http://services.newsgator.com/subscr...url=nntp%3a%2f
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3c9
43C07CE-42D8-4AA1-9ECF-9888C56E8E5C%40microsoft.com%3e%0d> Related...

_____

***RESOURCE NOT FOUND***

02-11-2008

Dale,

I am unable to view the link that you posted, say's not available anymore?

Regards,

Paul
"Dale K" <dalek2@xxxxxx> wrote in message news:18D5D6867603465F980AB45504067E24@xxxxxx
nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<2511EBCA8D624083A4F5528675054465@xxxxxx>

nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx>

------------------------------------------------------------------------------
NewsGator Inbox attempted to retrieve the web page for this item but received an error:
The URI prefix is not recognized.

------------------------------------------------------------------------------

Hi all,

Hope someone can shed some light on this!

I have been using RA for at least the last two years with no major problems,
over the past 12 months I have been assisting my brother in Holland with his
2 XP machines as we as other friends in the UK again with XP machines (at
least 6 different people/networks/locations). The only problem I used to
encounter was it might take a couple of attempts to get a successful RA
connection.

For the record my main PC is Vista Home premium on a network in the house
with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop.

So Yesterday I tried to RA my brother in Holland, initially he tried to
request assistance from me from his Vista Premium laptop and this worked
fine. He then tried from his XP desktop and that failed eventually timing
out suggesting the the other end was not there! We then tried from his other
XP desktop and that also failed in the same way, tried the Vista laptop and
that was ok!

So I then contacted some of my other RA regulars and got them to try, same
problem it was impossible to establish a RA connection. I tried this from 2
other people who were both in the UK nut on different ISP's.

I then naturally thought I must have broken something my end so I logged
into a different XP machine with same results, then a XP machine on my
network with same results.

Then I thought maybe my network so I jumped on another again with the same
problem.

So to summerise I can RA from my Vista machine to other Vista machine but
not to XP, this has only happened in the last month.

I am running WLM 8.5 both ends and have all Vista updates installed. I use
the standard windows firewall and run Kaspersky Antivirus/malware

Problem is there seems to be nothing to help fault find my means of useful
logs, can anyone help please!

Regards,

Paul

Related...

------------------------------------------------------------------------------

***RESOURCE NOT FOUND***

02-11-2008

I just got a new Vista computer and I can no longer use remote assistance to
connect to an XP computer that is outside my network. The msra process shows
up in the process list but the program does not run. I have turned off the
firewall with the same results.

02-11-2008

When I was going XP to XP I had no problems. I got a new computer with vista
and now I cannot get to the same XP machine.

"Dale K" wrote:

Quote:

> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
> <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<81
> B21B7F369146F487E6ED2B2FAD145D@xxxxxx>>
> <81B21B7F369146F487E6ED2B2FAD145D@xxxxxx>
>
> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
> <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<eY
> 8rl2$aIHA.4196@xxxxxx>>
> <eY8rl2$aIHA.4196@xxxxxx>
>
>
> _____
>
> NewsGator Inbox attempted to retrieve the web page for this item but
> received an error:
>
> The URI prefix is not recognized.
>
> _____
>
> I have problems doing remote assistance with non-UPnP compliant routers.
> In
> the scenario that I'm the "expert" and my client is the person being
> helped,
> I have found that if I have a NetGear (non-UPnP compliant router on my
> end),
> the remote assistance request will not get through. It works fine
> if/when
> I'm using routers made by D-Link, SMC or Linksys. I have had problems
> also
> with the Apple Airport router, which is somewhat UPnP-compliant, but not
>
> 100%.
>
> UPnP = Universal Plug & Play; a protocol for dynamically opening /
> closing
> ports on your router as needed by UPnP-aware applications (it does
> mapping
> too, via the NAT functionality of your router). Messenger, with its
> remote
> assistance functionality, uses UPnP.
>
> Have you swapped / changed out your home router recently? Have you gone
> in
> and verified that UPnP is enabled in the router? Just some things to
> check.
> Perhaps your problem lies elsewhere...
>
> Please get back to us with your resolution.
> ---
>
> "Paulw" <paul@xxxxxx> wrote in message
> news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx

Quote:

> > Hi all,
> >
> > Hope someone can shed some light on this!
> >
> > I have been using RA for at least the last two years with no major
> > problems, over the past 12 months I have been assisting my brother in
> > Holland with his 2 XP machines as we as other friends in the UK again

> with

Quote:

> > XP machines (at least 6 different people/networks/locations). The only

>

Quote:

> > problem I used to encounter was it might take a couple of attempts to

> get

Quote:

> > a successful RA connection.
> >
> > For the record my main PC is Vista Home premium on a network in the

> house

Quote:

> > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> > laptop.
> >
> > So Yesterday I tried to RA my brother in Holland, initially he tried

> to

Quote:

> > request assistance from me from his Vista Premium laptop and this

> worked

Quote:

> > fine. He then tried from his XP desktop and that failed eventually

> timing

Quote:

> > out suggesting the the other end was not there! We then tried from his

>

Quote:

> > other XP desktop and that also failed in the same way, tried the Vista

>

Quote:

> > laptop and that was ok!
> >
> > So I then contacted some of my other RA regulars and got them to try,

> same

Quote:

> > problem it was impossible to establish a RA connection. I tried this

> from

Quote:

> > 2 other people who were both in the UK nut on different ISP's.
> >
> > I then naturally thought I must have broken something my end so I

> logged

Quote:

> > into a different XP machine with same results, then a XP machine on my

>

Quote:

> > network with same results.
> >
> > Then I thought maybe my network so I jumped on another again with the

> same

Quote:

> > problem.
> >
> > So to summerise I can RA from my Vista machine to other Vista machine

> but

Quote:

> > not to XP, this has only happened in the last month.
> >
> > I am running WLM 8.5 both ends and have all Vista updates installed. I

> use

Quote:

> > the standard windows firewall and run Kaspersky Antivirus/malware
> >
> > Problem is there seems to be nothing to help fault find my means of

> useful

Quote:

> > logs, can anyone help please!
> >
> > Regards,
> >
> > Paul

>
>
>
>
>
> <http://services.newsgator.com/subscr...url=nntp%3a%2f
> %2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3ce
> Y8rl2%24aIHA.4196%40TK2MSFTNGP04.phx.gbl%3e%0d> Related...
>
>
>
>
> _____
>
> ***RESOURCE NOT FOUND***
>
>
>

02-11-2008

I was using XP to XP and that worked fine. I got a new computer with Vista
premium and am using live messenger 8.5 (2008) and I can no longer do remote
assistance to the XP computer.

"Paulw" wrote:

Quote:

> Dale,
>
> I am unable to view the link that you posted, say's not available anymore?
>
> Regards,
>
> Paul
> "Dale K" <dalek2@xxxxxx> wrote in message news:18D5D6867603465F980AB45504067E24@xxxxxx
> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<2511EBCA8D624083A4F5528675054465@xxxxxx>
>
> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx>
>
>
>
> ------------------------------------------------------------------------------
> NewsGator Inbox attempted to retrieve the web page for this item but received an error:
> The URI prefix is not recognized.
>
>
> ------------------------------------------------------------------------------
>
>
> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major problems,
> over the past 12 months I have been assisting my brother in Holland with his
> 2 XP machines as we as other friends in the UK again with XP machines (at
> least 6 different people/networks/locations). The only problem I used to
> encounter was it might take a couple of attempts to get a successful RA
> connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his other
> XP desktop and that also failed in the same way, tried the Vista laptop and
> that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from 2
> other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul
>
>
> Related...
>
>
>
>
> ------------------------------------------------------------------------------
>
>
> ***RESOURCE NOT FOUND***
>
>

02-10-2008	#1 (permalink)
Paulw n/a posts	Remote Assistance stopped woking to XP Clients? Hi all, Hope someone can shed some light on this! I have been using RA for at least the last two years with no major problems, over the past 12 months I have been assisting my brother in Holland with his 2 XP machines as we as other friends in the UK again with XP machines (at least 6 different people/networks/locations). The only problem I used to encounter was it might take a couple of attempts to get a successful RA connection. For the record my main PC is Vista Home premium on a network in the house with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop. So Yesterday I tried to RA my brother in Holland, initially he tried to request assistance from me from his Vista Premium laptop and this worked fine. He then tried from his XP desktop and that failed eventually timing out suggesting the the other end was not there! We then tried from his other XP desktop and that also failed in the same way, tried the Vista laptop and that was ok! So I then contacted some of my other RA regulars and got them to try, same problem it was impossible to establish a RA connection. I tried this from 2 other people who were both in the UK nut on different ISP's. I then naturally thought I must have broken something my end so I logged into a different XP machine with same results, then a XP machine on my network with same results. Then I thought maybe my network so I jumped on another again with the same problem. So to summerise I can RA from my Vista machine to other Vista machine but not to XP, this has only happened in the last month. I am running WLM 8.5 both ends and have all Vista updates installed. I use the standard windows firewall and run Kaspersky Antivirus/malware Problem is there seems to be nothing to help fault find my means of useful logs, can anyone help please! Regards, Paul
My System Specs

02-10-2008	#2 (permalink)
Ian n/a posts	Re: Remote Assistance stopped woking to XP Clients? I have problems doing remote assistance with non-UPnP compliant routers. In the scenario that I'm the "expert" and my client is the person being helped, I have found that if I have a NetGear (non-UPnP compliant router on my end), the remote assistance request will not get through. It works fine if/when I'm using routers made by D-Link, SMC or Linksys. I have had problems also with the Apple Airport router, which is somewhat UPnP-compliant, but not 100%. UPnP = Universal Plug & Play; a protocol for dynamically opening / closing ports on your router as needed by UPnP-aware applications (it does mapping too, via the NAT functionality of your router). Messenger, with its remote assistance functionality, uses UPnP. Have you swapped / changed out your home router recently? Have you gone in and verified that UPnP is enabled in the router? Just some things to check. Perhaps your problem lies elsewhere... Please get back to us with your resolution. --- "Paulw" <paul@xxxxxx> wrote in message news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx Quote: > Hi all, > > Hope someone can shed some light on this! > > I have been using RA for at least the last two years with no major > problems, over the past 12 months I have been assisting my brother in > Holland with his 2 XP machines as we as other friends in the UK again with > XP machines (at least 6 different people/networks/locations). The only > problem I used to encounter was it might take a couple of attempts to get > a successful RA connection. > > For the record my main PC is Vista Home premium on a network in the house > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP > laptop. > > So Yesterday I tried to RA my brother in Holland, initially he tried to > request assistance from me from his Vista Premium laptop and this worked > fine. He then tried from his XP desktop and that failed eventually timing > out suggesting the the other end was not there! We then tried from his > other XP desktop and that also failed in the same way, tried the Vista > laptop and that was ok! > > So I then contacted some of my other RA regulars and got them to try, same > problem it was impossible to establish a RA connection. I tried this from > 2 other people who were both in the UK nut on different ISP's. > > I then naturally thought I must have broken something my end so I logged > into a different XP machine with same results, then a XP machine on my > network with same results. > > Then I thought maybe my network so I jumped on another again with the same > problem. > > So to summerise I can RA from my Vista machine to other Vista machine but > not to XP, this has only happened in the last month. > > I am running WLM 8.5 both ends and have all Vista updates installed. I use > the standard windows firewall and run Kaspersky Antivirus/malware > > Problem is there seems to be nothing to help fault find my means of useful > logs, can anyone help please! > > Regards, > > Paul
My System Specs

02-10-2008	#3 (permalink)
Paulw n/a posts	Re: Remote Assistance stopped woking to XP Clients? I have found the problem, it is Kaspersky 7! Disabling it at the remote end allows RA to work correctly "Paulw" <paul@xxxxxx> wrote in message news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx Quote: > Hi all, > > Hope someone can shed some light on this! > > I have been using RA for at least the last two years with no major > problems, over the past 12 months I have been assisting my brother in > Holland with his 2 XP machines as we as other friends in the UK again with > XP machines (at least 6 different people/networks/locations). The only > problem I used to encounter was it might take a couple of attempts to get > a successful RA connection. > > For the record my main PC is Vista Home premium on a network in the house > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP > laptop. > > So Yesterday I tried to RA my brother in Holland, initially he tried to > request assistance from me from his Vista Premium laptop and this worked > fine. He then tried from his XP desktop and that failed eventually timing > out suggesting the the other end was not there! We then tried from his > other XP desktop and that also failed in the same way, tried the Vista > laptop and that was ok! > > So I then contacted some of my other RA regulars and got them to try, same > problem it was impossible to establish a RA connection. I tried this from > 2 other people who were both in the UK nut on different ISP's. > > I then naturally thought I must have broken something my end so I logged > into a different XP machine with same results, then a XP machine on my > network with same results. > > Then I thought maybe my network so I jumped on another again with the same > problem. > > So to summerise I can RA from my Vista machine to other Vista machine but > not to XP, this has only happened in the last month. > > I am running WLM 8.5 both ends and have all Vista updates installed. I use > the standard windows firewall and run Kaspersky Antivirus/malware > > Problem is there seems to be nothing to help fault find my means of useful > logs, can anyone help please! > > Regards, > > Paul >
My System Specs

02-11-2008	#4 (permalink)
Dale K n/a posts	Re: Remote Assistance stopped woking to XP Clients? nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/ <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94 3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>> <943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx> _____ NewsGator Inbox attempted to retrieve the web page for this item but received an error: The URI prefix is not recognized. _____ I have found the problem, it is Kaspersky 7! Disabling it at the remote end allows RA to work correctly "Paulw" <paul@xxxxxx> wrote in message news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx Quote: > Hi all, > > Hope someone can shed some light on this! > > I have been using RA for at least the last two years with no major > problems, over the past 12 months I have been assisting my brother in > Holland with his 2 XP machines as we as other friends in the UK again with Quote: > XP machines (at least 6 different people/networks/locations). The only Quote: > problem I used to encounter was it might take a couple of attempts to get Quote: > a successful RA connection. > > For the record my main PC is Vista Home premium on a network in the house Quote: > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP > laptop. > > So Yesterday I tried to RA my brother in Holland, initially he tried to Quote: > request assistance from me from his Vista Premium laptop and this worked Quote: > fine. He then tried from his XP desktop and that failed eventually timing Quote: > out suggesting the the other end was not there! We then tried from his Quote: > other XP desktop and that also failed in the same way, tried the Vista Quote: > laptop and that was ok! > > So I then contacted some of my other RA regulars and got them to try, same Quote: > problem it was impossible to establish a RA connection. I tried this from Quote: > 2 other people who were both in the UK nut on different ISP's. > > I then naturally thought I must have broken something my end so I logged Quote: > into a different XP machine with same results, then a XP machine on my Quote: > network with same results. > > Then I thought maybe my network so I jumped on another again with the same Quote: > problem. > > So to summerise I can RA from my Vista machine to other Vista machine but Quote: > not to XP, this has only happened in the last month. > > I am running WLM 8.5 both ends and have all Vista updates installed. I use Quote: > the standard windows firewall and run Kaspersky Antivirus/malware > > Problem is there seems to be nothing to help fault find my means of useful Quote: > logs, can anyone help please! > > Regards, > > Paul > <http://services.newsgator.com/subscr...url=nntp%3a%2f %2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3c9 43C07CE-42D8-4AA1-9ECF-9888C56E8E5C%40microsoft.com%3e%0d> Related...
My System Specs

02-11-2008	#5 (permalink)
Dale K n/a posts	Re: Remote Assistance stopped woking to XP Clients? nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/ <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<49 6B9180562946F38AEF82545E03DE5F@xxxxxx>> <496B9180562946F38AEF82545E03DE5F@xxxxxx> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/ <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94 3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>> <943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx> _____ NewsGator Inbox attempted to retrieve the web page for this item but received an error: The URI prefix is not recognized. _____ I have found the problem, it is Kaspersky 7! Disabling it at the remote end allows RA to work correctly "Paulw" <paul@xxxxxx> wrote in message news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx Quote: > Hi all, > > Hope someone can shed some light on this! > > I have been using RA for at least the last two years with no major > problems, over the past 12 months I have been assisting my brother in > Holland with his 2 XP machines as we as other friends in the UK again with Quote: > XP machines (at least 6 different people/networks/locations). The only Quote: > problem I used to encounter was it might take a couple of attempts to get Quote: > a successful RA connection. > > For the record my main PC is Vista Home premium on a network in the house Quote: > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP > laptop. > > So Yesterday I tried to RA my brother in Holland, initially he tried to Quote: > request assistance from me from his Vista Premium laptop and this worked Quote: > fine. He then tried from his XP desktop and that failed eventually timing Quote: > out suggesting the the other end was not there! We then tried from his Quote: > other XP desktop and that also failed in the same way, tried the Vista Quote: > laptop and that was ok! > > So I then contacted some of my other RA regulars and got them to try, same Quote: > problem it was impossible to establish a RA connection. I tried this from Quote: > 2 other people who were both in the UK nut on different ISP's. > > I then naturally thought I must have broken something my end so I logged Quote: > into a different XP machine with same results, then a XP machine on my Quote: > network with same results. > > Then I thought maybe my network so I jumped on another again with the same Quote: > problem. > > So to summerise I can RA from my Vista machine to other Vista machine but Quote: > not to XP, this has only happened in the last month. > > I am running WLM 8.5 both ends and have all Vista updates installed. I use Quote: > the standard windows firewall and run Kaspersky Antivirus/malware > > Problem is there seems to be nothing to help fault find my means of useful Quote: > logs, can anyone help please! > > Regards, > > Paul > <http://services.newsgator.com/subscr...url=nntp%3a%2f %2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3c9 43C07CE-42D8-4AA1-9ECF-9888C56E8E5C%40microsoft.com%3e%0d> Related... _____ *RESOURCE NOT FOUND*
My System Specs

02-11-2008	#6 (permalink)
Paulw n/a posts	Re: Remote Assistance stopped woking to XP Clients? Dale, I am unable to view the link that you posted, say's not available anymore? Regards, Paul "Dale K" <dalek2@xxxxxx> wrote in message news:18D5D6867603465F980AB45504067E24@xxxxxx nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<2511EBCA8D624083A4F5528675054465@xxxxxx> nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx> ------------------------------------------------------------------------------ NewsGator Inbox attempted to retrieve the web page for this item but received an error: The URI prefix is not recognized. ------------------------------------------------------------------------------ Hi all, Hope someone can shed some light on this! I have been using RA for at least the last two years with no major problems, over the past 12 months I have been assisting my brother in Holland with his 2 XP machines as we as other friends in the UK again with XP machines (at least 6 different people/networks/locations). The only problem I used to encounter was it might take a couple of attempts to get a successful RA connection. For the record my main PC is Vista Home premium on a network in the house with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop. So Yesterday I tried to RA my brother in Holland, initially he tried to request assistance from me from his Vista Premium laptop and this worked fine. He then tried from his XP desktop and that failed eventually timing out suggesting the the other end was not there! We then tried from his other XP desktop and that also failed in the same way, tried the Vista laptop and that was ok! So I then contacted some of my other RA regulars and got them to try, same problem it was impossible to establish a RA connection. I tried this from 2 other people who were both in the UK nut on different ISP's. I then naturally thought I must have broken something my end so I logged into a different XP machine with same results, then a XP machine on my network with same results. Then I thought maybe my network so I jumped on another again with the same problem. So to summerise I can RA from my Vista machine to other Vista machine but not to XP, this has only happened in the last month. I am running WLM 8.5 both ends and have all Vista updates installed. I use the standard windows firewall and run Kaspersky Antivirus/malware Problem is there seems to be nothing to help fault find my means of useful logs, can anyone help please! Regards, Paul Related... ------------------------------------------------------------------------------ *RESOURCE NOT FOUND*
My System Specs

02-11-2008	#7 (permalink)
DFB n/a posts	Remote Assistance I just got a new Vista computer and I can no longer use remote assistance to connect to an XP computer that is outside my network. The msra process shows up in the process list but the program does not run. I have turned off the firewall with the same results.
My System Specs

02-11-2008	#8 (permalink)
DFB n/a posts	Re: Remote Assistance stopped woking to XP Clients? When I was going XP to XP I had no problems. I got a new computer with vista and now I cannot get to the same XP machine. "Dale K" wrote: Quote: > nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/ > <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<81 > B21B7F369146F487E6ED2B2FAD145D@xxxxxx>> > <81B21B7F369146F487E6ED2B2FAD145D@xxxxxx> > > nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/ > <nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<eY > 8rl2$aIHA.4196@xxxxxx>> > <eY8rl2$aIHA.4196@xxxxxx> > > > _____ > > NewsGator Inbox attempted to retrieve the web page for this item but > received an error: > > The URI prefix is not recognized. > > _____ > > I have problems doing remote assistance with non-UPnP compliant routers. > In > the scenario that I'm the "expert" and my client is the person being > helped, > I have found that if I have a NetGear (non-UPnP compliant router on my > end), > the remote assistance request will not get through. It works fine > if/when > I'm using routers made by D-Link, SMC or Linksys. I have had problems > also > with the Apple Airport router, which is somewhat UPnP-compliant, but not > > 100%. > > UPnP = Universal Plug & Play; a protocol for dynamically opening / > closing > ports on your router as needed by UPnP-aware applications (it does > mapping > too, via the NAT functionality of your router). Messenger, with its > remote > assistance functionality, uses UPnP. > > Have you swapped / changed out your home router recently? Have you gone > in > and verified that UPnP is enabled in the router? Just some things to > check. > Perhaps your problem lies elsewhere... > > Please get back to us with your resolution. > --- > > "Paulw" <paul@xxxxxx> wrote in message > news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx Quote: > > Hi all, > > > > Hope someone can shed some light on this! > > > > I have been using RA for at least the last two years with no major > > problems, over the past 12 months I have been assisting my brother in > > Holland with his 2 XP machines as we as other friends in the UK again > with Quote: > > XP machines (at least 6 different people/networks/locations). The only > Quote: > > problem I used to encounter was it might take a couple of attempts to > get Quote: > > a successful RA connection. > > > > For the record my main PC is Vista Home premium on a network in the > house Quote: > > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP > > laptop. > > > > So Yesterday I tried to RA my brother in Holland, initially he tried > to Quote: > > request assistance from me from his Vista Premium laptop and this > worked Quote: > > fine. He then tried from his XP desktop and that failed eventually > timing Quote: > > out suggesting the the other end was not there! We then tried from his > Quote: > > other XP desktop and that also failed in the same way, tried the Vista > Quote: > > laptop and that was ok! > > > > So I then contacted some of my other RA regulars and got them to try, > same Quote: > > problem it was impossible to establish a RA connection. I tried this > from Quote: > > 2 other people who were both in the UK nut on different ISP's. > > > > I then naturally thought I must have broken something my end so I > logged Quote: > > into a different XP machine with same results, then a XP machine on my > Quote: > > network with same results. > > > > Then I thought maybe my network so I jumped on another again with the > same Quote: > > problem. > > > > So to summerise I can RA from my Vista machine to other Vista machine > but Quote: > > not to XP, this has only happened in the last month. > > > > I am running WLM 8.5 both ends and have all Vista updates installed. I > use Quote: > > the standard windows firewall and run Kaspersky Antivirus/malware > > > > Problem is there seems to be nothing to help fault find my means of > useful Quote: > > logs, can anyone help please! > > > > Regards, > > > > Paul > > > > > > <http://services.newsgator.com/subscr...url=nntp%3a%2f > %2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3ce > Y8rl2%24aIHA.4196%40TK2MSFTNGP04.phx.gbl%3e%0d> Related... > > > > > _____ > > *RESOURCE NOT FOUND* > > >
My System Specs

02-11-2008	#9 (permalink)
DFB n/a posts	Re: Remote Assistance stopped woking to XP Clients? I was using XP to XP and that worked fine. I got a new computer with Vista premium and am using live messenger 8.5 (2008) and I can no longer do remote assistance to the XP computer. "Paulw" wrote: Quote: > Dale, > > I am unable to view the link that you posted, say's not available anymore? > > Regards, > > Paul > "Dale K" <dalek2@xxxxxx> wrote in message news:18D5D6867603465F980AB45504067E24@xxxxxx > nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<2511EBCA8D624083A4F5528675054465@xxxxxx> > > nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx> > > > > ------------------------------------------------------------------------------ > NewsGator Inbox attempted to retrieve the web page for this item but received an error: > The URI prefix is not recognized. > > > ------------------------------------------------------------------------------ > > > Hi all, > > Hope someone can shed some light on this! > > I have been using RA for at least the last two years with no major problems, > over the past 12 months I have been assisting my brother in Holland with his > 2 XP machines as we as other friends in the UK again with XP machines (at > least 6 different people/networks/locations). The only problem I used to > encounter was it might take a couple of attempts to get a successful RA > connection. > > For the record my main PC is Vista Home premium on a network in the house > with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop. > > So Yesterday I tried to RA my brother in Holland, initially he tried to > request assistance from me from his Vista Premium laptop and this worked > fine. He then tried from his XP desktop and that failed eventually timing > out suggesting the the other end was not there! We then tried from his other > XP desktop and that also failed in the same way, tried the Vista laptop and > that was ok! > > So I then contacted some of my other RA regulars and got them to try, same > problem it was impossible to establish a RA connection. I tried this from 2 > other people who were both in the UK nut on different ISP's. > > I then naturally thought I must have broken something my end so I logged > into a different XP machine with same results, then a XP machine on my > network with same results. > > Then I thought maybe my network so I jumped on another again with the same > problem. > > So to summerise I can RA from my Vista machine to other Vista machine but > not to XP, this has only happened in the last month. > > I am running WLM 8.5 both ends and have all Vista updates installed. I use > the standard windows firewall and run Kaspersky Antivirus/malware > > Problem is there seems to be nothing to help fault find my means of useful > logs, can anyone help please! > > Regards, > > Paul > > > Related... > > > > > ------------------------------------------------------------------------------ > > > *RESOURCE NOT FOUND* > >
My System Specs

Similar Threads
Thread	Forum
Remote Assistance + video (or animated gifs) on the remote screen	Vista General
Re: Remote Assistance Help	Live Messenger
Remote Assistance stopped working	Vista networking & sharing
Is there a program to use remote desktop, or remote assistance "host" on Vista Home?	Vista General
remote desktop stopped woking low virtual memory	Vista networking & sharing