Windows Vista Forums
Vista Forums Home Join Vista Forums Donate Vista Tutorials Tags

Welcome to Vista Forums we are your forum to discuss Windows Vista x64 and x86 systems. Whether you need help or just want to post an idea you have on Vista, this is the forum for you.
Register at Vista forums...the world biggest Windows Vista resource Join Vista Forums Now

Go Back   Vista Forums > Windows Live > Live Messenger
Reload this Page Remote Assistance stopped woking to XP Clients?
Join Now FAQ Search Today's Posts Mark Forums Read

Remote Assistance stopped woking to XP Clients?

Reply
 
Thread Tools Display Modes
Old 02-10-2008   #1 (permalink)
Paulw
Guest
 

Remote Assistance stopped woking to XP Clients?
Hi all,

Hope someone can shed some light on this!

I have been using RA for at least the last two years with no major problems,
over the past 12 months I have been assisting my brother in Holland with his
2 XP machines as we as other friends in the UK again with XP machines (at
least 6 different people/networks/locations). The only problem I used to
encounter was it might take a couple of attempts to get a successful RA
connection.

For the record my main PC is Vista Home premium on a network in the house
with 3 other Vista Premium desktops, a Vista Premium laptop and a XP laptop.

So Yesterday I tried to RA my brother in Holland, initially he tried to
request assistance from me from his Vista Premium laptop and this worked
fine. He then tried from his XP desktop and that failed eventually timing
out suggesting the the other end was not there! We then tried from his other
XP desktop and that also failed in the same way, tried the Vista laptop and
that was ok!

So I then contacted some of my other RA regulars and got them to try, same
problem it was impossible to establish a RA connection. I tried this from 2
other people who were both in the UK nut on different ISP's.

I then naturally thought I must have broken something my end so I logged
into a different XP machine with same results, then a XP machine on my
network with same results.

Then I thought maybe my network so I jumped on another again with the same
problem.

So to summerise I can RA from my Vista machine to other Vista machine but
not to XP, this has only happened in the last month.

I am running WLM 8.5 both ends and have all Vista updates installed. I use
the standard windows firewall and run Kaspersky Antivirus/malware

Problem is there seems to be nothing to help fault find my means of useful
logs, can anyone help please!

Regards,

Paul
Old 02-10-2008   #2 (permalink)
Ian
Guest
 

Re: Remote Assistance stopped woking to XP Clients?
I have problems doing remote assistance with non-UPnP compliant routers. In
the scenario that I'm the "expert" and my client is the person being helped,
I have found that if I have a NetGear (non-UPnP compliant router on my end),
the remote assistance request will not get through. It works fine if/when
I'm using routers made by D-Link, SMC or Linksys. I have had problems also
with the Apple Airport router, which is somewhat UPnP-compliant, but not
100%.

UPnP = Universal Plug & Play; a protocol for dynamically opening / closing
ports on your router as needed by UPnP-aware applications (it does mapping
too, via the NAT functionality of your router). Messenger, with its remote
assistance functionality, uses UPnP.

Have you swapped / changed out your home router recently? Have you gone in
and verified that UPnP is enabled in the router? Just some things to check.
Perhaps your problem lies elsewhere...

Please get back to us with your resolution.
---

"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx
Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again with
> XP machines (at least 6 different people/networks/locations). The only
> problem I used to encounter was it might take a couple of attempts to get
> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his
> other XP desktop and that also failed in the same way, tried the Vista
> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from
> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul

Old 02-10-2008   #3 (permalink)
Paulw
Guest
 

Re: Remote Assistance stopped woking to XP Clients?
I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly


"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx
Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again with
> XP machines (at least 6 different people/networks/locations). The only
> problem I used to encounter was it might take a couple of attempts to get
> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his
> other XP desktop and that also failed in the same way, tried the Vista
> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from
> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul
>
Old 02-11-2008   #4 (permalink)
Dale K
Guest
 

Re: Remote Assistance stopped woking to XP Clients?
nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94
3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>>
<943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>


_____

NewsGator Inbox attempted to retrieve the web page for this item but
received an error:

The URI prefix is not recognized.

_____

I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly


"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx
Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again
with
Quote:

> XP machines (at least 6 different people/networks/locations). The only
Quote:

> problem I used to encounter was it might take a couple of attempts to
get
Quote:

> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the
house
Quote:

> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried
to
Quote:

> request assistance from me from his Vista Premium laptop and this
worked
Quote:

> fine. He then tried from his XP desktop and that failed eventually
timing
Quote:

> out suggesting the the other end was not there! We then tried from his
Quote:

> other XP desktop and that also failed in the same way, tried the Vista
Quote:

> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try,
same
Quote:

> problem it was impossible to establish a RA connection. I tried this
from
Quote:

> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I
logged
Quote:

> into a different XP machine with same results, then a XP machine on my
Quote:

> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the
same
Quote:

> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine
but
Quote:

> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I
use
Quote:

> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of
useful
Quote:

> logs, can anyone help please!
>
> Regards,
>
> Paul
>



<http://services.newsgator.com/subscr...url=nntp%3a%2f
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.messenger%2f%3c9
43C07CE-42D8-4AA1-9ECF-9888C56E8E5C%40microsoft.com%3e%0d> Related...
Old 02-11-2008   #5 (permalink)
Dale K
Guest
 

Re: Remote Assistance stopped woking to XP Clients?
nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<49
6B9180562946F38AEF82545E03DE5F@xxxxxx>>
<496B9180562946F38AEF82545E03DE5F@xxxxxx>

nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.messenger/<94
3C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>>
<943C07CE-42D8-4AA1-9ECF-9888C56E8E5C@xxxxxx>


_____

NewsGator Inbox attempted to retrieve the web page for this item but
received an error:

The URI prefix is not recognized.

_____

I have found the problem, it is Kaspersky 7!

Disabling it at the remote end allows RA to work correctly


"Paulw" <paul@xxxxxx> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-BF6C1DB6B6AC@xxxxxx
Quote:

> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again
with
Quote:

> XP machines (at least 6 different people/networks/locations). The only
Quote:

> problem I used to encounter was it might take a couple of attempts to
get
Quote:

> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the
house
Quote:

> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried
to
Quote:

> request assistance from me from his Vista Premium laptop and this
worked
Quote:

> fine. He then tried from his XP desktop and that failed eventually
timing
Quote:

> out suggesting the the other end was not there! We then tried from his
Quote:

> other XP desktop and that also failed in the same way, tried the Vista
Quote:

> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try,
same
Quote:

> problem it was impossible to establish a RA connection. I tried this
from
Quote:

> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I
logged
Quote:

> into a different XP machine with same results, then a XP machine on my
Quote:

> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the
same
Quote:

> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine
but
Quote: