Error 81000378

I just installed Windows Live Messenger 2008 in Vista Home Premium edition.
I also created 3 UID's. 2 of the three work fine, the third gives the Error.
I moved to an identical computer with the same exact setup, installed
messenger, tested the three ID's and got the same error on 1 of the 3. Since
two ID's work on on two machines and one doesn't I assume it is an ID issue.
All the ID's are verified etc and I can login to the MS Live website. Any
ideas what can be done?

Thanks

User Error on my part.

Reply from Microsoft:
Based on the drop down menu you selected, I understand that cannot sign in
to Windows Live Messenger and you received error code 81000378. You
mentioned that this is a new user ID and you are having problem using only
this account. Please accept our apologies for whatever inconvenience this may
have caused you and rest assured that I will do my best to help you with your
concern.


Upon checking our records JJJ, I found out that you are trying to sign in
with an account that is flagged as a Microsoft Kids Passport, and that
account has restricted access to Microsoft Online services. o use Messenger,
permission must be granted to this account by the parent account that manages
this account.

"Mo" wrote: