Vista - Can't start a video call

03-02-2008

The only options I have under Actions => video, is 1) show your webcam and 2)
view a contact's webcam.

I used to have the Start a Video Call option, but it isn't there anymore.
My contacts can initiate a video call with me which I can accept and
everything works fine.

Webcam is built in to my HP Pavilion. Running XP. WLM 8.5.

Confused. Thanks for any help!

03-03-2008

Greetings Ben,

When you sign into Messenger it connects to a configuration web service to download locale
information including how to set up video calls.
If it can't reach the service, it will simply disable the functions -- I assume you probably
don't have any tabs in the main window or advertisements in your conversation windows either?

Usually signing out and back in will correct the problem although if it persists, you may
have a third-party firewall application not allowing Messenger to connect to this service or
something similar.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Ben" <Ben@xxxxxx> wrote in message
news:E5F1DB68-1740-430C-A1F0-F9E6B1F967FB@xxxxxx

Quote:

> The only options I have under Actions => video, is 1) show your webcam and 2)
> view a contact's webcam.
>
> I used to have the Start a Video Call option, but it isn't there anymore.
> My contacts can initiate a video call with me which I can accept and
> everything works fine.
>
> Webcam is built in to my HP Pavilion. Running XP. WLM 8.5.
>
> Confused. Thanks for any help!

03-02-2008	#1 (permalink)
Ben n/a posts	Can't start a video call The only options I have under Actions => video, is 1) show your webcam and 2) view a contact's webcam. I used to have the Start a Video Call option, but it isn't there anymore. My contacts can initiate a video call with me which I can accept and everything works fine. Webcam is built in to my HP Pavilion. Running XP. WLM 8.5. Confused. Thanks for any help!
My System Specs

03-03-2008	#2 (permalink)
Jonathan Kay [MVP] n/a posts	Re: Can't start a video call Greetings Ben, When you sign into Messenger it connects to a configuration web service to download locale information including how to set up video calls. If it can't reach the service, it will simply disable the functions -- I assume you probably don't have any tabs in the main window or advertisements in your conversation windows either? Usually signing out and back in will correct the problem although if it persists, you may have a third-party firewall application not allowing Messenger to connect to this service or something similar. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation -- "Ben" <Ben@xxxxxx> wrote in message news:E5F1DB68-1740-430C-A1F0-F9E6B1F967FB@xxxxxx Quote: > The only options I have under Actions => video, is 1) show your webcam and 2) > view a contact's webcam. > > I used to have the Start a Video Call option, but it isn't there anymore. > My contacts can initiate a video call with me which I can accept and > everything works fine. > > Webcam is built in to my HP Pavilion. Running XP. WLM 8.5. > > Confused. Thanks for any help!
My System Specs

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