Re: Live Messenger hangs at startup

03-08-2008

Forwarded to Windows Live Messenger-specific newsgroup via crosspost.

On the web:
http://www.microsoft.com/communities...live.messenger

In your newsreader:
news://msnews.microsoft.com/microsof...live.messenger
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

charlieannear wrote:

	Quote:
	> Hi I bought a new laptop last summer, and immediately had difficulties in > getting MSN Messenger to run on it. > It's an Asus F3SV with Vista Ultimate. > I would install Messenger, it would seem to install successfully, but > would > hang at startup, and I would have to uninstall it again. > Afer waiting for a few weeks, I tried again, and it worked properly. > Several times since then though, Messenger develops a problem where it > 'hangs' at startup. The icon doesn't appear down in the bottom right > corner > of the screen, and trying to open messenger via desktop shortcut etc gives > no response. > Looking in Task Manager shows as many instances of MSN Messenger as I have > tried to open. I can shut down all but the first instance via 'End > Process' > but the first instance won't even respond to that. > The laptop therefore won't shut down/hibernate/restart either as MSN won't > shut down. > The only thing which solves this is to uninstall MSN Messenger. > A few times I have used System Restore to revert to a date when all was > running smoothly, but for some reason this time (this morning) I had no > restore points. I know one was created during last week when I installed > Live Mail (Messenger worked fine until about 9.30 last night), so where > they all went is a mystery... > I can reinstall Live Messenger (latest 8.5 via Live install app) and the > install completes succesfully, however, it then hangs at startup again, so > I > have to uninstall it again. > > Does anyone know why this is happening?

03-08-2008

Greetings,

~wave at PA bear~

Poster -- what you're describing is generally a problem with Messenger and a router on your
local network. Assuming you do have a router, you may need to either reset it (unplug it and
plug back in) and/or upgrading its firmware to the latest version from the router
manufacturer.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--

"PA Bear [MS MVP]" <PABearMVP@xxxxxx> wrote in message
news:uvKgTVUgIHA.1188@xxxxxx

Quote:

> Forwarded to Windows Live Messenger-specific newsgroup via crosspost.
>
> On the web:
> http://www.microsoft.com/communities...live.messenger
>
> In your newsreader: news://msnews.microsoft.com/microsof...live.messenger
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> charlieannear wrote:

	Quote:
	>> Hi I bought a new laptop last summer, and immediately had difficulties in >> getting MSN Messenger to run on it. >> It's an Asus F3SV with Vista Ultimate. >> I would install Messenger, it would seem to install successfully, but would >> hang at startup, and I would have to uninstall it again. >> Afer waiting for a few weeks, I tried again, and it worked properly. >> Several times since then though, Messenger develops a problem where it >> 'hangs' at startup. The icon doesn't appear down in the bottom right corner >> of the screen, and trying to open messenger via desktop shortcut etc gives >> no response. >> Looking in Task Manager shows as many instances of MSN Messenger as I have >> tried to open. I can shut down all but the first instance via 'End Process' >> but the first instance won't even respond to that. >> The laptop therefore won't shut down/hibernate/restart either as MSN won't >> shut down. >> The only thing which solves this is to uninstall MSN Messenger. >> A few times I have used System Restore to revert to a date when all was >> running smoothly, but for some reason this time (this morning) I had no >> restore points. I know one was created during last week when I installed >> Live Mail (Messenger worked fine until about 9.30 last night), so where >> they all went is a mystery... >> I can reinstall Live Messenger (latest 8.5 via Live install app) and the >> install completes succesfully, however, it then hangs at startup again, so I >> have to uninstall it again. >> >> Does anyone know why this is happening?

>

03-08-2008

<waves back @Jonathan>

Jonathan Kay [MVP] wrote:

	Quote:
	> Greetings, > > ~wave at PA bear~

<snip>

03-09-2008

Apologies for posting in the wrong area... obvious now!

Yes, I do have a home network, and this latest episode of messenger
hanging-ness coincides with me having to reset my router (back to factory
settings actually

)
Surely if I turn the router off (or remove the laptop from the network) I
should be able to install messenger and have it start up on the laptop
unimpeded... or am I being naive?
I tried installing and running with the laptop plugged into the cable modem,
with the router turned off- no joy.
I have had messenger running fine on this laptop, off this router up until
Friday evening, however, over the last 9 months I've had several instances of
this happening. Previously I've been able to do a system restore to quickly
get back on track, but this time, inexplicably, I had no restore points on my
system, even though I saw one being created only a couple of days
previously...
As a sage once said... "Bloody computers!"

I note from tinternet seaches that this has been a common theme in
Messenger's life (although I've been using messenger for years and years and
only noticed it on my current setup).

Last time I was in this situation, I left it for a few weeks and tried
again. It worked, perhaps suggesting that whatever log-jam Messenger is
hitting had been dispersed. Perhaps by running tune up from Windows Live One
Care? Or simply that several restarts with no installs in between had got
things in order internally? Or again, just me being naive...

Can anyone tell me what Messenger is trying to achieve at the point that it
hangs? i.e what is it trying to find/connect with?
What I find most surprising is that I can't shut it down with Task Manager,
and it even stops the machine from shutting down (a few times I have left it
at 'shutting down' all night to check)

Thanks for your help,
Charlie

"Jonathan Kay [MVP]" wrote:

Quote:

> Greetings,
>
> ~wave at PA bear~
>
> Poster -- what you're describing is generally a problem with Messenger and a router on your
> local network. Assuming you do have a router, you may need to either reset it (unplug it and
> plug back in) and/or upgrading its firmware to the latest version from the router
> manufacturer.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "PA Bear [MS MVP]" <PABearMVP@xxxxxx> wrote in message
> news:uvKgTVUgIHA.1188@xxxxxx

Quote:

> > Forwarded to Windows Live Messenger-specific newsgroup via crosspost.
> >
> > On the web:
> > http://www.microsoft.com/communities...live.messenger
> >
> > In your newsreader: news://msnews.microsoft.com/microsof...live.messenger
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> > charlieannear wrote:

	Quote:
	> >> Hi I bought a new laptop last summer, and immediately had difficulties in > >> getting MSN Messenger to run on it. > >> It's an Asus F3SV with Vista Ultimate. > >> I would install Messenger, it would seem to install successfully, but would > >> hang at startup, and I would have to uninstall it again. > >> Afer waiting for a few weeks, I tried again, and it worked properly. > >> Several times since then though, Messenger develops a problem where it > >> 'hangs' at startup. The icon doesn't appear down in the bottom right corner > >> of the screen, and trying to open messenger via desktop shortcut etc gives > >> no response. > >> Looking in Task Manager shows as many instances of MSN Messenger as I have > >> tried to open. I can shut down all but the first instance via 'End Process' > >> but the first instance won't even respond to that. > >> The laptop therefore won't shut down/hibernate/restart either as MSN won't > >> shut down. > >> The only thing which solves this is to uninstall MSN Messenger. > >> A few times I have used System Restore to revert to a date when all was > >> running smoothly, but for some reason this time (this morning) I had no > >> restore points. I know one was created during last week when I installed > >> Live Mail (Messenger worked fine until about 9.30 last night), so where > >> they all went is a mystery... > >> I can reinstall Live Messenger (latest 8.5 via Live install app) and the > >> install completes succesfully, however, it then hangs at startup again, so I > >> have to uninstall it again. > >> > >> Does anyone know why this is happening?

> >

>

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