Hello there. Ever since SP1 has been out and I've had this problem with Windows Live Messenger, the program just instantly crashes when I try to run it with the "Windows Live Messenger has stopped working" error and solution reporting. I've tried to uninstall and reinstall SP1 numerous times and MSN works fine without it, but when it's there it just keeps crashing. Here's the report of the last time I decided to reinstall SP1 and sort it out but failed, help would be HIGHLY appreciated.

This is for the 8.5 current MSN version.

Problem signature
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 8.5.1302.1018
Application Timestamp: 4717a53b
Fault Module Name: StackHash_d155
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000090
Exception Offset: 02bac512
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d155
Additional Information 2: 126161fecd82dec594eb7664f8f9abfb
Additional Information 3: 92b9
Additional Information 4: 552879c6cf0d4ed41dca29eb630368ac


Here's it's for the 9.0 BETA as I tried to use that instead and see if it works.

Problem signature
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 9.0.1407.1107
Application Timestamp: 47324813
Fault Module Name: StackHash_26f3
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000090
Exception Offset: 03c9c512
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 26f3
Additional Information 2: 4b69342a1b767ded4d204bdeb2088bdd
Additional Information 3: 2f9b
Additional Information 4: 1930088f6ad066776cd817c9f016b984


Thank you for your time.

Hi Scar,

If you are running with Windows XP Service Pack 1, then go up to Windows
XP Service Pack 3 and see what happens.

You mention SP1, without the operating system.


--
thecreator

"Scar" <guest@xxxxxx-email.com> wrote in message
news:456ecbb5ec30b35f2f4c01ac97158b0f@xxxxxx-gateway.com...

>
> Hello there. Ever since SP1 has been out and I've had this problem with
> Windows Live Messenger, the program just instantly crashes when I try to
> run it with the "Windows Live Messenger has stopped working" error and
> solution reporting. I've tried to uninstall and reinstall SP1 numerous
> times and MSN works fine without it, but when it's there it just keeps
> crashing. Here's the report of the last time I decided to reinstall SP1
> and sort it out but failed, help would be HIGHLY appreciated.
>
> This is for the 8.5 current MSN version.
>
> *problem signature
> *problem event name: appcrash
> application name: msnmsgr.exe
> application version: 8.5.1302.1018
> application timestamp: 4717a53b
> fault module name: stackhash_d155
> fault module version: 0.0.0.0
> fault module timestamp: 00000000
> exception code: c0000090
> exception offset: 02bac512
> os version: 6.0.6000.2.0.0.256.1
> locale id: 1033
> additional information 1: d155
> additional information 2: 126161fecd82dec594eb7664f8f9abfb
> additional information 3: 92b9
> additional information 4: 552879c6cf0d4ed41dca29eb630368ac
>
>
> here's it's for the 9.0 beta as i tried to use that instead and see if
> it works.
>
> *problem signature
> *problem event name: appcrash
> application name: msnmsgr.exe
> application version: 9.0.1407.1107
> application timestamp: 47324813
> fault module name: stackhash_26f3
> fault module version: 0.0.0.0
> fault module timestamp: 00000000
> exception code: c0000090
> exception offset: 03c9c512
> os version: 6.0.6000.2.0.0.256.1
> locale id: 1033
> additional information 1: 26f3
> additional information 2: 4b69342a1b767ded4d204bdeb2088bdd
> additional information 3: 2f9b
> additional information 4: 1930088f6ad066776cd817c9f016b984
>
>
> thank you for your time.
>
>
> --
> Scar

Very sorry there, it's Vista SP1 of course. This is a Vista-related website so I assumed it will be clear as the site name suggests it's Vista's Service Pack 1 I'm referring to.

Are you using a notebook or pc ACER?

"Scar" <guest@xxxxxx-email.com> ha scritto nel messaggio
news:a1ac26c618dd0779c727c51ff9d36cd5@xxxxxx-gateway.com...

>
> Very sorry there, it's Vista SP1 of course. This is a Vista-related
> website so I assumed it will be clear as the site name suggests it's
> Vista's Service Pack 1 I'm referring to.
>
>
> --
> Scar

Any idea what could be the issue here?

Hi, I've been having this same problem running Vista Ultimate x64 on an Intel Q9550 processor (built system myself so it's unbranded)...

I tried that compatibility mode fix, using 95 and 98/Me only result in more crashing, and using NT 4.0, works, but all icons with 'what-should-be' transparent backgrounds show up with just a black background like this -->
In addition to that, I have a friend that lives in the US and before I made my new computer, we used to talk in video conversations over MSN... However, running in NT 4.0 compatibility mode won't allow sound to be sent or received as you can't run the "Audio and video setup", this is, of course... very annoying. Please could someone find another solution to this crashing problem as the compatibility mode is not the best solution for people with webcams/microphones or people that use emoticons alot. Even if someone could simply offer me a solution to the transparency problem it would be of great help. Although, the video call problem is more critical.

Yeah, I had some issue related to rolling back the compatibility of Live
Messenger, too. Eventually, I was able to switch back and haven't had the
problem since.

I'll guess that some Vista update fixed it somehow. I'm sorry I can't be
specific for you. I didn't do anything except normal updates for my pc. But
now Live Messenger works fine as intended.

Originally Posted by sonicfreak01

Hi, I've been having this same problem running Vista Ultimate x64 on an Intel Q9550 processor (built system myself so it's unbranded)...

I tried that compatibility mode fix, using 95 and 98/Me only result in more crashing, and using NT 4.0, works, but all icons with 'what-should-be' transparent backgrounds show up with just a black background like this -->
In addition to that, I have a friend that lives in the US and before I made my new computer, we used to talk in video conversations over MSN... However, running in NT 4.0 compatibility mode won't allow sound to be sent or received as you can't run the "Audio and video setup", this is, of course... very annoying. Please could someone find another solution to this crashing problem as the compatibility mode is not the best solution for people with webcams/microphones or people that use emoticons alot. Even if someone could simply offer me a solution to the transparency problem it would be of great help. Although, the video call problem is more critical.

That's the exact same way it works for me too, this is the only way to run it so far and I have requested help on the matter on various other websites but got nothing.

Please keep this thread updated if you find out anything, I've already tried and done everything I can.