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07-28-2008
| #1 (permalink) |
| | "Remote Assistance Cannot Connect" I get the following error when I try to establish a Remote Assistance Session (novice requesting help from me): "Remote Assistance Cannot Make the Connection. The remote user user may have disconnected". Both systems are Vista, running the latest version of Windows Live Messenger (8.5.1302.1018). Both systems are behind routers, but each has UPnP enabled: WLM Connection Status states "You are connected to the Internet though a uPNP port-restricted NAT". Windows Firewall is OFF and there is no antivirus firewall. In System Properties, "Allow Remote Assistance.." is checked. After trying to connect, both systems are prompted to type a password, but the error comes up after passwords are entered. Interestingly, if *I* make the request for remote assistance from the "novice" system, everything connects perfectly. Any ideas - I have googled this for hours? Do I have to setup port forwarding if uPNP is working as it appears to be?? Thanks |
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07-29-2008
| #2 (permalink) |
| | Re: "Remote Assistance Cannot Connect" Can you telnet port 3389? Or this search result may help. Troubleshooting Vista Remote Assistance Issues Troubleshooting Vista Remote Assistance issues. Case 1: I received the invitation, but can't access the remote computer. The problem if the client forward ... http://www.chicagotech.net/vista/vis...assistance.htm -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Sabian Smith" <22@xxxxxx> wrote in message news:eq5iExR8IHA.4924@xxxxxx Quote: >I get the following error when I try to establish a Remote Assistance >Session (novice requesting help from me): > > "Remote Assistance Cannot Make the Connection. The remote user user may > have disconnected". > > Both systems are Vista, running the latest version of Windows Live > Messenger (8.5.1302.1018). Both systems are behind routers, but each has > UPnP enabled: WLM Connection Status states "You are connected to the > Internet though a uPNP port-restricted NAT". Windows Firewall is OFF and > there is no antivirus firewall. In System Properties, "Allow Remote > Assistance.." is checked. > > After trying to connect, both systems are prompted to type a password, but > the error comes up after passwords are entered. > > Interestingly, if *I* make the request for remote assistance from the > "novice" system, everything connects perfectly. > > Any ideas - I have googled this for hours? Do I have to setup port > forwarding if uPNP is working as it appears to be?? > Thanks > |
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