Windows Vista Forums
Vista Forums Home Join Vista Forums Windows 7 Forum Vista Tutorials Tags
Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks.

Go Back   Vista Forums > Windows Live > Live Messenger

Vista - error message

Reply
 
Old 08-15-2008   #1 (permalink)
mtnmama


 
 

error message

After installing SP1 for Vista Home Premium, Windows Live messenger wants to
install itself when it is already installed. I right click to open it and
that is when it goes to the installing process. After it tries to install I
get the message " it has encountered a problem with the installation" and the
error message is 2771. Then the messenger opens up where I can sign in.
Messenger version is 8.5.1302.1018. Norton Internet Security 2008 and the
firewall has been allowed for messenger. Any ideas? Thanks in advance for
any help.

My System SpecsSystem Spec
Old 08-15-2008   #2 (permalink)
Jonathan Kay [MVP]


 
 

Re: error message

Greetings,

It's not trying to reinstall itself actually, it's detected some sort of change to its
configuration and it's attempting to repair itself.

In most cases, you can solve problems like this by simply going to Programs in the Control
Panel and uninstalling Messenger, then reinstalling it from the Microsoft website
(http://get.live.com/messenger/config).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"mtnmama" <mtnmama@xxxxxx> wrote in message
news:F1D4F454-3816-4302-829D-603CB74E5D46@xxxxxx
Quote:

> After installing SP1 for Vista Home Premium, Windows Live messenger wants to
> install itself when it is already installed. I right click to open it and
> that is when it goes to the installing process. After it tries to install I
> get the message " it has encountered a problem with the installation" and the
> error message is 2771. Then the messenger opens up where I can sign in.
> Messenger version is 8.5.1302.1018. Norton Internet Security 2008 and the
> firewall has been allowed for messenger. Any ideas? Thanks in advance for
> any help.

My System SpecsSystem Spec
Reply

Thread Tools


Similar Threads
Thread Forum
Error message relating to sending message- HELP PLEASE! General Discussion
new message window uploading photos error message Live Mail
Windows Fax and Scan Error Message - The message could not be sent Vista print fax & scan
Windows Mail Error Sending a Message - Non-specific Error Message Vista mail


Vista Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows Vista", the Start Orb, and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46