Vista - messenger turns off when someone trys to chat

well ok. my problem is that I sign in messenger. then when someone clicks
onto me a window pops up. says windowslive messenger has stopped working
windows can check online for solution to problem. > checking online for
solution and close program > close program.
Problem signature:
Problem Event Name: BEX
Application Name: msnmsgr.exe
Application Version: 8.5.1302.1018
Application Timestamp: 4717a53b
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 3a00e000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 4105

Additional information about the problem:
LCID: 1033

Greetings Tania,

Are you using an Acer laptop by any chance?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Tania" <Tania@xxxxxx> wrote in message
news:3671D39D-985B-4B4A-A1EE-995E270F1D5F@xxxxxx

hi jonathan
I have a inspiron1525 from Dell. intel Celeron inside. vista

"Jonathan Kay [MVP]" wrote:

Does this still occur after upgrading to the latest beta version of WL
Messenger client?

http://download.live.com/messenger

- Jeroen

"Tania" <Tania@xxxxxx> wrote in message
news:3671D39D-985B-4B4A-A1EE-995E270F1D5F@xxxxxx

i'm having the same prob i'm thinkin to change i'm having to much problem wid
this thing and i'm sick of it

"Tania" wrote:

PLEASE HELP ME FIX BEX MSN Messanger problem im having its driving
inbsane I cant fix it and will someone please offer me a sulution 4 the
problem
PLEASE
jimideandevlin@xxxxxx

"anonymous" wrote:

Hi,

I am having similar problem too recently. Whenever I tried to do a video
call, as soon as the other party accept the call, the live messenger has
stopped working with the same message. The same thing happened vice-versa
(i.e. when somebody try to video call me). I have uninstall and reinstall
live messenger and the same problem still occurs.

I am using Vista Home Premium, Asus P5Q SE/R based motherboard, Intel Core 2
Duo E8400, and Creative Live Cam Optia AF webcam.

I have an old XP based labtop at home, and it does not have this problem.

Please help.

Best regards,

Gunn Kar



"Tania" wrote:

I am having exactly the same problem. I tried to uinintall and reinstall
messenger, but it just doesn´t work, keeps crashing everyime. What should I
do? I think i ll go back do old version of MSN.

thanks

"GK" wrote:

Hello,

I have the exact same error, with the latest version of the Windows Live
Messenger Client.
It has worked for a while, but at some point(can't remember when anymore),
it stopped working.
I have Debugging tools for windows, and that gives me this information:
(15e8.120): Access violation - code c0000005 (!!! second chance !!!)
eax=683c0bf8 ebx=00000000 ecx=00000009 edx=00000033 esi=05ebc2f0 edi=00000000
eip=68203f70 esp=000bf170 ebp=000bf184 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246
UXCore!DirectUI::Element::GetValue+0x5b:
68203f70 8b5718 mov edx,dword ptr [edi+18h]
ds:0023:00000018=????????

when I say it to continue anyway, I get the exact same error, over and over
again.

"Jeroen [MSFT]" wrote: