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09-03-2008
| #1 (permalink) |
| | random msn chat disconnections Hi, i am troubleshooting why many of our network users have random disconnections of Windows Live Messenger. All the users are on public ip addresses and we do not have a firewall but access control list which do not block msn/windows live messenger. Also there is nothing in our internet engine's log that suggest blocking on the users' internet at the time of disconnections. The other msn chat clients including Digsby and Adium seem to get the disconnections too. As a test, we had one of our users to downgrade from Windows Live Messenger to MSN Messenger 5.1 and he has not had any disconnection. This disconnection issue started sometime in mid-july 2008. Is this a known issue/bug in the messenger client/server or windows update? Thanks for any suggestions and all help. Cheers, Paul |
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10-01-2008
| #2 (permalink) |
| | Re: random msn chat disconnections Does this still occur after upgrading to the latest beta version of WL Messenger client? http://download.live.com/messenger - Jeroen "hiimen" <hiimen@xxxxxx> wrote in message news  B5380CC-39BA-4F0F-9950-058BC3A3D268@xxxxxxQuote: > Hi, > i am troubleshooting why many of our network users have random > disconnections of Windows Live Messenger. All the users are on public ip > addresses and we do not have a firewall but access control list which do > not > block msn/windows live messenger. Also there is nothing in our internet > engine's log that suggest blocking on the users' internet at the time of > disconnections. The other msn chat clients including Digsby and Adium seem > to > get the disconnections too. > > As a test, we had one of our users to downgrade from Windows Live > Messenger > to MSN Messenger 5.1 and he has not had any disconnection. This > disconnection > issue started sometime in mid-july 2008. Is this a known issue/bug in the > messenger client/server or windows update? > > Thanks for any suggestions and all help. > > Cheers, > Paul |
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10-16-2008
| #3 (permalink) |
| | Re: random msn chat disconnections yes disconnection still occurs with the latest beta version of WL Messenger client  can we get some hints of what cause the disconnection from the Connection Logging? "Jeroen [MSFT]" wrote: Quote: > Does this still occur after upgrading to the latest beta version of WL > Messenger client? > > http://download.live.com/messenger > > - Jeroen > > "hiimen" <hiimen@xxxxxx> wrote in message > news B5380CC-39BA-4F0F-9950-058BC3A3D268@xxxxxxQuote: > > Hi, > > i am troubleshooting why many of our network users have random > > disconnections of Windows Live Messenger. All the users are on public ip > > addresses and we do not have a firewall but access control list which do > > not > > block msn/windows live messenger. Also there is nothing in our internet > > engine's log that suggest blocking on the users' internet at the time of > > disconnections. The other msn chat clients including Digsby and Adium seem > > to > > get the disconnections too. > > > > As a test, we had one of our users to downgrade from Windows Live > > Messenger > > to MSN Messenger 5.1 and he has not had any disconnection. This > > disconnection > > issue started sometime in mid-july 2008. Is this a known issue/bug in the > > messenger client/server or windows update? > > > > Thanks for any suggestions and all help. > > > > Cheers, > > Paul |
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