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| 6.0.6000.2.0.0.768.3 | ****i need help please**** MY MSN LIVE MESSENGER IS NOT WORKING ANYMORE IT KEEPS COMING UP WITH THIS ERROR CODE: Problem signature: Problem Event Name: APPCRASH Application Name: msnmsgr.exe Application Version: 9.0.1407.1107 Application Timestamp: 47324813 Fault Module Name: lmcdata.dll Fault Module Version: 14.0.5027.908 Fault Module Timestamp: 48c61b6d Exception Code: c0000005 Exception Offset: 0001bf48 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Read our privacy statement: Microsoft Online Crash Analysis DOES ANYONE KNOW WHAT TO DO? THANKS FOR READING |
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| | #2 (permalink) |
| | Re: ****i need help please**** Hi Snakeye189. In order to help debug your crash, can you please send us the following information about your crash. If on Vista In the search bar in the start menu type 'problem' Select 'Problem Reports and Solutions' Click on View Problem History Sort by Date. In the Windows Live Messenger group select the most recent one. If it does not say report sent, right click and choose "Check for solutions". This will send a report and change the status to report sent. Then double click the event, copy any information that you see there and send it to us. Information that we are looking for are: Problem signature Problem Event Name: Application Name: Application Version: Application Timestamp: Fault Module Name: Fault Module Version: Fault Module Timestamp: Exception Code: Exception Offset: OS Version: Locale ID: Additional Information 1: Additional Information 2: Additional Information 3: Additional Information 4: Extra information about the problem Bucket ID: If the above steps do not work, then follow the instructions for XP. It should work for Vista too If you are on XP Click Start Click Run Type eventvwr.msc You might see a large list of events Go to View -> Filter In Event Types check only Error. Uncheck everything else. In Event Source select Windows Live Messenger. Click OK. You event view should now only have Windows Live Messenger errors. Sort by Date Open the most recent event by double clicking on it. Note down the following: Event ID Copy and paste any description text. Select the text, Press Ctrl+C, Open Notepad or Email client, Press Ctrl+V Thanks! Nick H. Winodws Live Test Team. Quote: > > MY MSN LIVE MESSENGER IS NOT WORKING ANYMORE IT KEEPS COMING UP WITH > THIS ERROR CODE: > > *problem signature: > *problem event name: appcrash > application name: msnmsgr.exe > application version: 9.0.1407.1107 > application timestamp: 47324813 > fault module name: lmcdata.dll > fault module version: 14.0.5027.908 > fault module timestamp: 48c61b6d > exception code: c0000005 > exception offset: 0001bf48 > os version: 6.0.6000.2.0.0.768.3 > locale id: 2057 > *additional information about the problem: > *lcid: 1033 > *read our privacy statement: > *_'microsoft_online_crash_analysis' > (http://go.microsoft.com/fwlink/?link...clcid=0x0409)_ > > does anyone know what to do? > thanks for reading > __ > _ > > > -- > snakeye189 |
My System Specs![]() |