Vista - Re: No contacts after upgrading WLM

Hi Spyke.

sorry you ran into this.

if you go to www.hotmail.com, do your contacts show up?
Can you try signing and signing out a few times and see if that resolves
your problem?
If it doesn't can you send your local log files to livebeta_nick@xxxxxx and
put in the description that you can't see your contacts?
Vista %localappdata%\Microsoft\Messenger\MsnMsgr.txt & Contactslog.txt
XP %USERPROFILE%\Local Settings\Application
Data\Microsoft\Messenger\Msnmsgr.txt & contactslog.txt

We're working on fixing the underlying problem and any help you can give us
would be great!
Thanks!
Nick H.
Windows Live Messenger Test Team.

"Spyke" <Spyke@xxxxxx> wrote in message
newsD65AC03-B897-4660-A669-DB896B30CDC9@xxxxxx

HI There,
I am having the same problem..
Windows XP (fresh, clean install) with a fresh clean install of windows Live
Messanger

ContactsLog,txt :
*********************************************************************************
*
* Log opened: 2009-01-10T21:17:19Z
*
Windows Live Communications Platform 14.0.8050.1202
*********************************************************************************
[13:17:19.40] 0f78 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='happydude69@xxxxxx',
Application='msnmsgr.exe', Types='7') == '0124CCA0', auth='7', sync='0'
[13:17:19.40] 0f78 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='happydude69@xxxxxx',
Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
[13:17:19.40] 0c28 Contacts: UserState
CUserState::IncrementClientsThatSupportNotifications@xxxxxx:
(User='happydude69@xxxxxx') -- enabling policy
[13:17:19.40] 0f78 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='happydude69@xxxxxx',
Target='storage.msn.com')[1/2]
[13:17:19.40] 0f78 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='happydude69@xxxxxx',
Target='contacts.msn.com')[2/2]
[13:17:19.43] 0c8c Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx:
(happydude69@xxxxxx, 0, real) finished with hr=0x0
[13:17:22.65] 0c8c Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx:
(happydude69@xxxxxx, 0, shadow) finished with hr=0x0
[13:17:22.73] 0c8c Contacts: Replication
CAbchServiceAdapter::EnsureSetup@xxxxxx: Initial Sync Starting
[13:17:22.84] 0c8c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Sharing\Pull\Membership, AB = Personal
[13:17:23.54] 0ef8 Contacts: Replication
CAbchRequestBase::OnRedirect@xxxxxx: status = 301
[13:17:23.54] 0ef8 Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Sharing\Pull\Membership, AB = Personal
[13:17:24.42] 0ef8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[13:17:25.07] 0c8c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command = Contacts\PullPaged,
AB = Personal
[13:17:25.32] 0ef8 Contacts: Replication
CAbchRequestBase::OnRedirect@xxxxxx: status = 301
[13:17:25.32] 0ef8 Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command = Contacts\PullPaged,
AB = Personal
[13:17:26.10] 0ef8 Contacts: Roaming
CAbPullHandler::TestExpressionProfileLastChanged@xxxxxx: Storage profile
contains updated properties - pulling
[13:17:26.10] 0ef8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[13:17:28.12] 0c8c Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x1
| annotation = 1)
[13:17:28.12] 0c8c Contacts: Roaming
CStorageSoapAPIWrapper<struct IStorageProfileCallback>::SendRequest@xxxxxx:
Making Soap API call for: GetProfile
[13:17:37.78] 0ef8 Contacts: Roaming
CStorageSoapAPIWrapper<struct IStorageProfileCallback>::OnRedirect@xxxxxx:
Soap API call for http://www.msn.com/webservices/storage/2008/GetProfile got
re-directed to:
https://blu1.storage.msn.com:443/sto...izedstore.asmx
[13:17:37.78] 0ef8 Contacts: Roaming
CStorageSoapAPIWrapper<struct IStorageProfileCallback>::SendRequest@xxxxxx:
Making Soap API call for: GetProfile
[13:17:38.46] 0ef8 Contacts: Roaming
CStoragePullHandler::ErrorComplete@xxxxxx: *Roaming*
CStoragePullHandler::OnComplete(0x0), m_eState = 0
[13:17:38.46] 0ef8 Contacts: Roaming
CStorageActionHandler::UpdateMeContact@xxxxxx: Saving pulled data -
Expression Profile Timestamp: 2009-01-08T06:12:41.00-00:00
[13:17:38.53] 0c8c Contacts: Replication
CAbchServiceAdapter::OnSyncPassComplete@xxxxxx: Initial Sync Completed with
(0x 0)
[13:17:39.92] 0c8c Contacts: Roaming
CStorageLocalHandler::OnBegin@xxxxxx: Local Sync, update local timestamp to
: 2009-01-10T21:17:49Z
[13:17:39.92] 0c8c Contacts: Roaming
CStorageActionHandler::UpdateMeContact@xxxxxx: Saving pulled data -
Expression Profile Timestamp: 2009-01-10T21:17:49.00-00:00
[13:17:40.10] 0c8c Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
| annotation = 1)
[13:18:22.87] 0c8c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Contacts\Push\Contact\Update, AB = Personal
[13:18:23.14] 0ef8 Contacts: Replication
CAbchRequestBase::OnRedirect@xxxxxx: status = 301
[13:18:23.14] 0ef8 Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Contacts\Push\Contact\Update, AB = Personal
[13:18:23.45] 0ef8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[13:18:23.46] 0c8c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Contacts\Push\Contact\Update, AB = Personal
[13:18:23.67] 0ef8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[13:18:47.43] 0f78 Contacts: Alerts
CLmcdataInterop::ProcessNotification@xxxxxx: ABChangeNotify Alert
[2009-01-10T13:18:28.4-08:00].

---------
I do not have the Msnmsgr.txt

I would like to add: If I clickon Actions, Video, Send MY Webcam ... it will
show a list of online contacts (same with starting/sending anything including
a message) .. also, when a contact logs in, i get the popup for that.

The ONLY place the contacts are not shows is in my contact list.

Please help
Ryan

"Nick H. [MSFT]" wrote:

I am experiencing the same problem as both Spyke and Ryan here.

I just installed the latest version (Noon, Friday 20th of December,
Melbourne, Australia). I am using the latest version from the windows live
messenger website. I can't say which version number that is as another
problem with the new messenger is that pressing Help -> About does absolutely
nothing.

Just like Ryan describes I can see my contacts by pressing Actions -> Send
an instant message for example. However the main contact list is empty.

I can add that I upgraded on two machines one Win XP Pro and one Win XP
Home. On the Home computer it works just fine.

Please help me to get my contacts I can't see it after upgrade and I tried
to login from web and then relogin from wlm but nothing has changed

I am seeing the same problem. Call it a wild stab in the dark but I would say
this looks abit off...

Roaming CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding
operation. Either we already seeded, or we haven't fully initialized yet.
(flags = 0x3 | annotation = 1)

Abridged log follows...

*********************************************************************************
*
* Log opened: 2009-04-23T19:34:51Z
*
Windows Live Communications Platform 14.0.8064.0206
*********************************************************************************
[20:34:51.43] 03b0 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='<address removed>',
Application='msnmsgr.exe', Types='7') == '012510A0', auth='7', sync='0'
[20:34:51.43] 03b0 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='<address removed>',
Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
[20:34:51.43] 03b0 Contacts: UserState
CUserState::IncrementClientsThatSupportNotifications@xxxxxx:
(User='<address removed>') -- enabling policy
[20:34:54.25] 0a28 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='<address removed>',
Target='contacts.msn.com')[1/2]
[20:34:54.25] 0a28 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='<address removed>',
Target='storage.msn.com')[2/2]
[20:34:54.28] 0e5c Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx: (<address removed>, 0,
real) finished with hr=0x0
[20:34:56.93] 0e5c Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx: (<address removed>, 0,
shadow) finished with hr=0x0
[20:34:56.96] 0e5c Contacts: Replication
CAbchServiceAdapter::EnsureSetup@xxxxxx: Initial Sync Starting
[20:34:57.01] 0e5c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Sharing\Pull\Membership, AB = Personal
[20:35:00.56] 0e5c Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
....
[20:35:00.56] 0e5c Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000008, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20:35:00.56] 0f94 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[20:35:00.56] 0e5c Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000009, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
....
[20:35:00.59] 0e5c Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000045, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20:35:00.62] 0e5c Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command = Contacts\PullPaged,
AB = Personal
[20:35:00.62] 0e5c Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/shadow, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20...
[20:35:04.00] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, name: <address removed>, sid: 0x00000077)
finished with rowid: , hr=0x8007000e
[20:35:04.23] 0f94 Contacts: Roaming
CAbPullHandler::TestExpressionProfileLastChanged@xxxxxx: Storage profile
contains updated properties - pulling
[20:35:04.23] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/real, contact, name: <address removed>, sid: 0x00000078) finished
with rowid: , hr=0x8007000e
....
[20:35:05.18] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/real, contact, <name removed> sid: 0x0000009f) finished with
rowid: , hr=0x8007000e
[20:35:05.18] 0f94 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[20:35:05.18] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/real, contact, <name removed> sid: 0x000000a0) finished with
rowid: , hr=0x8007000e
....
[20:35:05.21] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/real, contact, <name removed> sid: 0x000000af) finished with
rowid: , hr=0x8007000e
[20:35:05.25] 0e5c Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x1
| annotation = 1)
[20:35:05.25] 0e5c Contacts: Roaming
CStorageSoapAPIWrapper<struct IStorageProfileCallback>::SendRequest@xxxxxx:
Making Soap API call for: GetProfile
[20:35:05.25] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, <name removed> sid: 0x0000009f) finished with
rowid: , hr=0x8007000e
....
[20:35:05.29] 0e5c Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, <name removed> sid: 0x000000af) finished with
rowid: , hr=0x8007000e
[20:35:06.89] 0f94 Contacts: Roaming
CStoragePullHandler::ErrorComplete@xxxxxx: *Roaming*
CStoragePullHandler::OnComplete(0x0), m_eState = 0
[20:35:06.89] 0f94 Contacts: Roaming
CStorageActionHandler::UpdateMeContact@xxxxxx: Saving pulled data -
Expression Profile Timestamp: 2009-04-14T21:03:05.00-00:00
[20:35:06.92] 0e5c Contacts: Replication
CAbchServiceAdapter::OnSyncPassComplete@xxxxxx: Initial Sync Completed with
(0x 0)
[20:35:08.89] 0e5c Contacts: Roaming
CStorageLocalHandler::OnBegin@xxxxxx: Local Sync, update local timestamp to
: 2009-04-23T19:35:18Z
[20:35:08.89] 0e5c Contacts: Roaming
CStorageActionHandler::UpdateMeContact@xxxxxx: Saving pulled data -
Expression Profile Timestamp: 2009-04-23T19:35:18.00-00:00
[20:35:08.93] 0e5c Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
| annotation = 1)
[20:37:20.89] 0f78 Contacts: UserState
CUserState::UnregisterApplication@xxxxxx: (User='<address removed>',
Application='msnmsgr.exe') == '012510A0'
[20:37:20.89] 0f78 Contacts: UserState
CUserState:ecrementClientsThatSupportNotifications@xxxxxx:
(User='<address removed>') -- disabling policy
*********************************************************************************
*
* Log closed (normally) at 2009-04-23T19:37:31Z
*
*********************************************************************************
*********************************************************************************
*
* Log opened: 2009-04-23T19:38:59Z
*
Windows Live Communications Platform 14.0.8064.0206
*********************************************************************************
[20:38:59.57] 0ec0 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='<address removed>',
Application='msnmsgr.exe', Types='7') == '012510A0', auth='7', sync='0'
[20:38:59.57] 0ec0 Contacts: UserState
CUserState::RegisterApplication@xxxxxx: (User='<address removed>',
Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
[20:38:59.57] 0ab0 Contacts: UserState
CUserState::IncrementClientsThatSupportNotifications@xxxxxx:
(User='<address removed>') -- enabling policy
[20:39:03.42] 0ec0 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='<address removed>',
Target='contacts.msn.com')[1/2]
[20:39:03.42] 0ec0 Contacts: UserState
CUserState::SetAuthState@xxxxxx: (User='<address removed>',
Target='storage.msn.com')[2/2]
[20:39:03.45] 07ec Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx: (<address removed>, 0,
real) finished with hr=0x0
[20:39:04.64] 07ec Contacts: Storage
CContactStorage::_EnsureStorageInitialized@xxxxxx: (<address removed>, 0,
shadow) finished with hr=0x0
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::IsFileSystemCorrupted@xxxxxx: (sot = 3) The checksums
don't match!
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::IsFileSystemCorrupted@xxxxxx: (sot = 5) The checksums
don't match!
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::IsFileSystemCorrupted@xxxxxx: (sot = 9) The checksums
don't match!
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::RunCorruptionDetection@xxxxxx: clearing MEMBERSHIP
timestamps due to corruption in the filesystem!!!
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::RunCorruptionDetection@xxxxxx: clearing AB timestamps
due to corruption in the filesystem!!!
[20:39:04.70] 07ec Contacts: Replication
CAbchServiceAdapter::EnsureSetup@xxxxxx: Initial Sync Starting
[20:39:04.75] 07ec Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command =
Sharing\Pull\Membership, AB = Personal
[20:39:08.29] 07ec Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
....
[20:39:08.29] 07ec Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x0000000f, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20:39:08.29] 0bb8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[20:39:08.29] 07ec Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000010, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20...
[20:39:08.31] 07ec Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/real, sot: 9, sid: 0x00000045, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
[20:39:08.32] 07ec Contacts: Replication
CAbchRequestBase::CreateSoapRequest@xxxxxx: command = Contacts\PullPaged,
AB = Personal
[20:39:08.32] 07ec Contacts: Storage
CContactStorage::_OnInsertUpdateDbObject@xxxxxx: (store: <address
removed>/0/shadow, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
finished insert with hr=0x8007000e
....
[20:39:11.34] 07ec Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, <name removed> sid: 0x0000009e) finished with
rowid: , hr=0x8007000e
[20:39:11.65] 0bb8 Contacts: Replication
CAbchRequestBase::OnComplete@xxxxxx:
[20:39:11.65] 07ec Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/real, contact, <name removed> sid: 0x000000a2) finished with
rowid: , hr=0x8007000e
....
[20:39:11.71] 07ec Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
| annotation = 1)
[20:39:11.71] 07ec Contacts: Replication
CAbchServiceAdapter::OnSyncPassComplete@xxxxxx: Initial Sync Completed with
(0x 0)
[20:39:11.73] 07ec Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, <name removed> sid: 0x0000009f) finished with
rowid: , hr=0x8007000e
....
[20:39:11.84] 07ec Contacts: Storage
CContactStorage::_OnInsertContactObject@xxxxxx: (store: <address
removed>/0/shadow, contact, <name removed> sid: 0x000000af) finished with
rowid: , hr=0x8007000e
[20:39:12.45] 07ec Contacts: Roaming
CStorageLocalHandler::OnBegin@xxxxxx: Local Sync, update local timestamp to
: 2009-04-23T19:39:22Z
[20:39:12.45] 07ec Contacts: Roaming
CStorageActionHandler::UpdateMeContact@xxxxxx: Saving pulled data -
Expression Profile Timestamp: 2009-04-23T19:39:22.00-00:00
[20:39:12.50] 07ec Contacts: Roaming
CStorageSeedHandler::IsSeedNeeded@xxxxxx: Aborting seeding operation.
Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
| annotation = 1)
[20:39:44.35] 0f18 Contacts: UserState
CUserState::UnregisterApplication@xxxxxx: (User='<address removed>',
Application='msnmsgr.exe') == '012510A0'
[20:39:44.35] 0f18 Contacts: UserState
CUserState:ecrementClientsThatSupportNotifications@xxxxxx:
(User='<address removed>') -- disabling policy
*********************************************************************************
*
* Log closed (normally) at 2009-04-23T19:39:57Z
*
*********************************************************************************

Hi!

there seems to be a problem with your local contact store (DB) integrity.

Can you try these steps below:
1. go to messenger's sign-in window
2. click "forget me"
3. exit & restart messenger.
4. try again.

thanks.
Nick H.

the trick of clicking "forget me" then restarting the messenger worked for me
!!!
how simple !! thanks bro