Hello,

I have a problem when signing in Windows Live Messenger, but only when using
a particular account. It gives me error 810003d.

If I try signing in with other accounts, then it's fine.

On a totally different machine I can sign in with no problems, no matter
which account I use; all are fine.

I was running WLM 8.5 but since I could not find a solution for the problem,
I installed the latest WLM version, 2009 (Build 14.0.5027.908)

.... and the error is still there.

The problem seems to be in the contacts cache.
There is a contacts.edb file in the "real" folder, and also a "contacts.edb"
file in the "shadow" folder of the Windows Live Contacts folder.
The problem seems to be that these two files are not exactly the same; they
have a different file size.

I have checked this with my other accounts and in all the rest the two
"contacts.edb" files are the same size in both the "real" and the "shadow"
folders.

Deleting the contacts folder does not help.
New "real" and "shadow" folders are created (and then it signs me in OK),
but the new "contacts.edb" files are also different size.
Then if try to sign in again, I get the 8100030d error once again.

Any ideas? I have been trying to find a solution for days and no-one with
the EXACT same error seems to have found a solution for this.

Thanks in advance

Hi Alex -

Can you send your WLM9 ContactsLog.txt and MsnMsgr.txt logs to
testor@xxxxxx?

They're at
Vista: %localappdata%\Microsoft\Messenger\Contactslog.txt
XP: %USERPROFILE%\Local Settings\Application
Data\Microsoft\Messenger\contactslog.txt


1. Delete your logs
2, Delete your contacts cache
3. sign in, sign out and sign in again.

Basically I want both the successful and error scenarios in the logs.

Thanks,
Brian
Windows Live Contacts Platform Team




"Alex" <Alex@xxxxxx> wrote in message
news:84B0B3D8-4D22-4565-9E1C-EEB2FE6CCCA3@xxxxxx

> Hello,
>
> I have a problem when signing in Windows Live Messenger, but only when
> using
> a particular account. It gives me error 810003d.
>
> If I try signing in with other accounts, then it's fine.
>
> On a totally different machine I can sign in with no problems, no matter
> which account I use; all are fine.
>
> I was running WLM 8.5 but since I could not find a solution for the
> problem,
> I installed the latest WLM version, 2009 (Build 14.0.5027.908)
>
> ... and the error is still there.
>
> The problem seems to be in the contacts cache.
> There is a contacts.edb file in the "real" folder, and also a
> "contacts.edb"
> file in the "shadow" folder of the Windows Live Contacts folder.
> The problem seems to be that these two files are not exactly the same;
> they
> have a different file size.
>
> I have checked this with my other accounts and in all the rest the two
> "contacts.edb" files are the same size in both the "real" and the "shadow"
> folders.
>
> Deleting the contacts folder does not help.
> New "real" and "shadow" folders are created (and then it signs me in OK),
> but the new "contacts.edb" files are also different size.
> Then if try to sign in again, I get the 8100030d error once again.
>
> Any ideas? I have been trying to find a solution for days and no-one with
> the EXACT same error seems to have found a solution for this.
>
> Thanks in advance
>
>
>
>
>
>
>
>
>
>
>
>
>

Hello Brian,

As per requested, I have sent you the ContactsLog.txt and MsnMsgr.txt for
the successful and error scenarios, to the email address you provided.

I made 4 login attempts and I sent you the reports for each case (note that
when I get the error, no ContactsLog.txt is generated)
The corresponding files are the following:


Login Attempt 01:
-----------------
ContactsLog_Login01_Success.txt
MsnMsgr_Login01_Success.txt


Login Attempt 02:
-----------------
ContactsLog_Login02_Success.txt
MsnMsgr_Login02_Success.txt


Login Attempt 03:
-----------------
MsnMsgr_Login03_Error.txt


Login Attempt 04:
-----------------
MsnMsgr_Login04_Error.txt



Hope it helps,
Alex

No one is willing to help me out????
As far as I can see this problem I'm experiencing is fairly common; I'm
definitely not the only one suffering it.

Can any one at Microsoft look into it and give me a hint? Please?
I can send you all the logs and any relevant info you may need from my
computer.

But please don't just be silent.

Regards,
Alex

I believe Brian already told you what to do. He said:

Hi Alex -

Can you send your WLM9 ContactsLog.txt and MsnMsgr.txt logs to
testor@xxxxxx?

They're at
Vista: %localappdata%\Microsoft\Messenger\Contactslog.txt
XP: %USERPROFILE%\Local Settings\Application
Data\Microsoft\Messenger\contactslog.txt


1. Delete your logs
2, Delete your contacts cache
3. sign in, sign out and sign in again.

Basically I want both the successful and error scenarios in the logs.

Thanks,
Brian
Windows Live Contacts Platform Team


"Alex" <Alex@xxxxxx> wrote in message
news:CA85CE95-74A0-4108-AC70-757E26E921EB@xxxxxx

> No one is willing to help me out????
> As far as I can see this problem I'm experiencing is fairly common; I'm
> definitely not the only one suffering it.
>
> Can any one at Microsoft look into it and give me a hint? Please?
> I can send you all the logs and any relevant info you may need from my
> computer.
>
> But please don't just be silent.
>
> Regards,
> Alex
>

Hi,

I have the exact same problem. Did you ever get this issue resolved?

Thanks

Hello ADM,

You can find more information on how to solve the error 8100030d within
the Messenger support space at
http://messenger-support.spaces.live...3F!13937.entry

Please give feedback if one of the solutions provided there resulted in
your problem getting fixed.
--
mynetx [Messenger news, Windows tips, and more...]
http://blog.mynetx.net/


ADM wrote:

> Hi,
>
> I have the exact same problem. Did you ever get this issue resolved?
>
> Thanks
>
>

Hi i have tried this before. and it did not resolve the problem.

I've been having this problem (error 8100030d) ever since I started using my
Vodafone Mobile
Broadband when away from home. One another site I found the following
advice, which I tried, and has worked.

I shan't take credit for it but the poster had done a deal of research.
Eventually he decided it was to do with allowing pop-ups. I use Firefox so,
under Tools / Options / Content - Block popup windows - Exceptions .... I
have added *.live.com

This makes absolute sense because the only two other entries in there were
obviously added dynamically and they are webmessenger.msn and
webmessenger.msn.com, which I accessed because I couldn't use Windows Live
Messenger.

I sincerely hope this helps other users because it was driving me mad!!

"ADM" wrote:

>
> Hi i have tried this before. and it did not resolve the problem.
>
>
> --
> ADM
>

Hi,

I am currently facing the same problem as well. i tried logging into other
accounts and i was able to sign in, but with the account that i have always
been using, it cant. error msg shown was 8100030d. I was suddenly signed out
from WLM last night and was not able to sign in till now.

any helps? i do not wish to create a new account and add over hundred over
contacts again. ) thanks.



"fewdots" wrote:

> I've been having this problem (error 8100030d) ever since I started using my
> Vodafone Mobile
> Broadband when away from home. One another site I found the following
> advice, which I tried, and has worked.
>
> I shan't take credit for it but the poster had done a deal of research.
> Eventually he decided it was to do with allowing pop-ups. I use Firefox so,
> under Tools / Options / Content - Block popup windows - Exceptions .... I
> have added *.live.com
>
> This makes absolute sense because the only two other entries in there were
> obviously added dynamically and they are webmessenger.msn and
> webmessenger.msn.com, which I accessed because I couldn't use Windows Live
> Messenger.
>
> I sincerely hope this helps other users because it was driving me mad!!
>
> "ADM" wrote:
>

> >
> > Hi i have tried this before. and it did not resolve the problem.
> >
> >
> > --
> > ADM
> >