Vista - WLM Get faultcode: Windows Live Communication Platform has stoped working

Hi!

Evrerytime I try to start WLM 9 Beta i get a faultcode: Windows Live
Communication Platform has stoped working. What is that and is there a
workaround or an easy fix for it, I would LOVE to try out the new messenger
and Live Writer looks interresting since I do alot of blogging. Can some or
anyone out there help..?

Regards
Masse Borglund

Greetings Masse,

Has it -ever- worked, or has it been like this from the beginning?

As a stab in the dark, you might try removing your contact cache store which can sometimes
cause all sorts of weird problems (and it's cached on the server anyway, so you don't lose
any data). You do this by pressing the Windows key and R together on the keyboard to bring
up the Run box, typing in:
%userprofile%\local settings\application data\microsoft
and click OK. Then find the Windows Live Contacts folder and delete it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Masse Borglund" <masse.borglund65@xxxxxx> wrote in message
news:4AA7B155-4456-4524-9709-025E01FA11B0@xxxxxx

HOLA Jonathan!

IT has never worked. nd I actualy reinstalled a fresh copy of Vista and the
first thing i did after that was installing the beta and the same fault
message apeared. This is an oncomming faultmessage around people in sweden
as i googled it, but as i saw even around the US.

/Masse

"Jonathan Kay [MVP]" <msnewsreplies@xxxxxx> skrev i meddelandet
news:exnZv48OJHA.4576@xxxxxx

Tried removing contacts folder to but didnt work... any more ideas?

"Jonathan Kay [MVP]" <msnewsreplies@xxxxxx> skrev i meddelandet
news:exnZv48OJHA.4576@xxxxxx

Hi Masse.

This could be because you have a mismatched version of the dlls on your
machine. I would try this:
1. uninstall the current Beta.
2. make sure all files / directories under c:\program files\windows live\...
are gone or empty, especially the "contacts" directory.
3. re-install the beta.

if you continue to find this issue happening I'd love to see your event IDs
(instructions below).
Thanks!
Nick H
Windows Live Test Team

If on Vista

In the search bar in the start menu type 'problem'
Select 'Problem Reports and Solutions'
Click on View Problem History
Sort by Date.
In the Windows Live Communications Platform group select the most recent
one.
If it does not say report sent, right click and choose "Check for
solutions". This will send a report and change the status to report sent.
Then double click the event, copy any information that you see there and
send it to us. Information that we are looking for are:
Problem signature
Problem Event Name:
Application Name:
Application Version:
Application Timestamp:
Fault Module Name:
Fault Module Version:
Fault Module Timestamp:
Exception Code:
Exception Offset:
OS Version:
Locale ID:
Additional Information 1:
Additional Information 2:
Additional Information 3:
Additional Information 4:

Extra information about the problem
Bucket ID:

If the above steps do not work, then follow the instructions for XP. It
should work for Vista too

If you are on XP

Click Start
Click Run
Type eventvwr.msc
You might see a large list of events
Go to View -> Filter
In Event Types check only Error. Uncheck everything else.
In Event Source select Windows Live Communications Platform.
Click OK.
You event view should now only have Windows Live Communications Platform
errors.
Sort by Date
Open the most recent event by double clicking on it.
Note down the following:
Event ID
Copy and paste any description text. Select the text, Press Ctrl+C, Open
Notepad or Email client, Press Ctrl+V


"Masse Borglund" <masse.borglund65@xxxxxx> wrote in message
news:7884B50F-BC02-4792-8200-E08C4256614C@xxxxxx

Hey,

I've got the same error and I post you the info !

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2008-11-25T08:03:38.000Z

EventRecordID 38194

Channel Application

Computer PC-de-Jonathan

Security


- EventData

wlcomm.exe
14.0.5027.908
48c61b71
saver1.dll
0.0.0.0
42bb64e4
c0000005
00013001
1fd0
01c94ed29adf6480

Greetings,

That saver1.dll referenced in your crash data has been identified sometimes as some known
malware (it appears it also can be legitimate too). This may be the cause of your problem
(regardless if it's malware or not).

You may want to scan your entire drive for the file and see what it belongs to, then
uninstall that application or if it's something you can't identify, use an antispyware tool
like Windows Defender or simply rename it and reboot to see if the problem is corrected.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"jmix90" <guest@xxxxxx-email.com> wrote in message
news:7b2d71b2abae2c0747f35b1bf464b46a@xxxxxx-gateway.com...

Hello,

Thanks for your quick reply...

The file saver1.dll seems to be my screenSaver ( a greate one by the way: Analogy by Jesson Yip)..

I tried to use an another one and we will see...

Thanks again.

Jmix

Hey all,

i got the same prob but the file i see listed there is named kav320.dll

here is my full prob

Before 3 days i tried to install WLM 2009 Beta but i had a problem with the Windows lIve communication platform(WLCP).Well i did a research about that and i found that malwares are sometimes the reason of this errors.My 2nd thought was to see the event log of my PC and i saw that the reason of the WLCP error was a file named kav320.dll.I didn't find any way to delete this file so i formatted my computer(delete all the old files and install everything from the start[boot from CD]).Today i tried again to install WLM but i got again the same files error?!hmm but i cannot find it in the location that my antimalware saw(C:\WINDOWS\System32\kav320.dll maybe hidden(how to find it?)i also used the windows search but nothing with that too...my NOrton antivirus can not even find that this file is harmfull for my PC so i need your help any idea?

Hi Nick,
I have a similar problem, I have installed the new version of Messenger on a
windows 2008/32 and I am getting the following error while trying to signon
messenger in the event log:

Faulting application wlcomm.exe, version 14.0.8050.1202, time stamp
0x49361481, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
exception code 0xc0000005, fault offset 0x00000000, process id 0xbb8,
application start time 0x01c97363b5fcca1f.

I already tried several times to un-install/install/clean registery and
removing the contact folder and then re-installing

I reported the problem via problem reports and here is the problem data:

Problem signature
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8050.1202
Application Timestamp: 49361481
Fault Module Name: StackHash_0a8a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6001.2.1.0.274.10
Locale ID: 2057
Additional Information 1: 0a8a
Additional Information 2: f39f7ed1ced13ab2c82f9e6729390cd6
Additional Information 3: 9a0a
Additional Information 4: 523863687a681b5b38ea2d8ba27a7d72

Extra information about the problem
Bucket ID: 1074131589

Regards,
HMB

"Nick H. [MSFT]" wrote: