Windows Vista Forums

Unable to close Windows Live account

  1. #1


    Join Date : Oct 2008
    Posts : 3
    Vista Home Premium 32bit
    Local Time: 11:07

    Unable to close Windows Live account

    Hi I have 2 windows live accounts one of which I only use now that is linked with my xbox gamer tag.

    I have already closed the old windows live hotmail account that was linked to the old windows live account but despite doing this I get the following error message.

    Cannot close xxxxxxxxx@hotmail.com

    To close your account, you must resolve one or more of the following issues:

    • There is a Microsoft e-mail account (Windows Live Hotmail) associated with your account, so you can't close your Windows Live account immediately. To close your Windows Live account, you need to close your Microsoft e-mail account first. After a period of inactivity, your Windows Live account will automatically be closed. Close your Microsoft account.

    Any help would be appreciated

      My System SpecsSystem Spec

  2. #2


    Jonathan Kay [MVP] Guest

    Re: Unable to close Windows Live account

    Greetings,

    As a closed Hotmail account, it will be automatically deleted after while of being used like
    the message says. Just stop using it and it will disappear eventually.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    "Scooby1983" <guest@xxxxxx-email.com> wrote in message
    news:da4f91ae37045c5155c3925ddfd7cf18@xxxxxx-gateway.com...

    >
    > Hi I have 2 windows live accounts one of which I only use now that is
    > linked with my xbox gamer tag.
    >
    > I have already closed the old windows live hotmail account that was
    > linked to the old windows live account but despite doing this I get the
    > following error message.
    >
    > CANNOT CLOSE XXXXXXXXX@xxxxxx
    > To close your
    > account, you must resolve one or more of the following issues:
    >
    >
    > - There is a Microsoft e-mail account (Windows Live Hotmail)
    > associated with your account, so you can't close your Windows Live
    > account immediately. To close your Windows Live account, you need to
    > close your Microsoft e-mail account first. After a period of
    > inactivity, your Windows Live account will automatically be closed.
    > 'Close your Microsoft account.' (http://g.live.com/1MBAMen-gb/t_close)
    >
    > Any help would be appreciated
    >
    >
    > --
    > Scooby1983


      My System SpecsSystem Spec

  3. #3


    Moving Target Guest

    Re: Unable to close Windows Live account

    do you know how long it'll take before it closes??

    "Jonathan Kay [MVP]" wrote:

    > Greetings,
    >
    > As a closed Hotmail account, it will be automatically deleted after while of being used like
    > the message says. Just stop using it and it will disappear eventually.
    >
    > --
    > Jonathan Kay
    > Microsoft MVP - Windows Live Messenger
    > MSN Messenger/Windows Messenger
    > MessengerGeek Blog: http://www.messengergeek.com
    > Messenger Resources: http://messenger.jonathankay.com
    > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    > --
    >
    >
    > "Scooby1983" <guest@xxxxxx-email.com> wrote in message
    > news:da4f91ae37045c5155c3925ddfd7cf18@xxxxxx-gateway.com...

    > >
    > > Hi I have 2 windows live accounts one of which I only use now that is
    > > linked with my xbox gamer tag.
    > >
    > > I have already closed the old windows live hotmail account that was
    > > linked to the old windows live account but despite doing this I get the
    > > following error message.
    > >
    > > CANNOT CLOSE XXXXXXXXX@xxxxxx
    > > To close your
    > > account, you must resolve one or more of the following issues:
    > >
    > >
    > > - There is a Microsoft e-mail account (Windows Live Hotmail)
    > > associated with your account, so you can't close your Windows Live
    > > account immediately. To close your Windows Live account, you need to
    > > close your Microsoft e-mail account first. After a period of
    > > inactivity, your Windows Live account will automatically be closed.
    > > 'Close your Microsoft account.' (http://g.live.com/1MBAMen-gb/t_close)
    > >
    > > Any help would be appreciated
    > >
    > >
    > > --
    > > Scooby1983
    >
    >
    >

      My System SpecsSystem Spec

  4. #4


    mynetx Guest

    Re: Unable to close Windows Live account

    Hello Moving Target,

    It can take up to 120 days after the last usage/login.

    --
    mynetx [Messenger news, Windows tips, and more...]
    http://blog.mynetx.net/


    Moving Target schrieb:

    > do you know how long it'll take before it closes??
    >
    > "Jonathan Kay [MVP]" wrote:
    >

    >> Greetings,
    >>
    >> As a closed Hotmail account, it will be automatically deleted after while of being used like
    >> the message says. Just stop using it and it will disappear eventually.
    >>
    >> --
    >> Jonathan Kay
    >> Microsoft MVP - Windows Live Messenger
    >> MSN Messenger/Windows Messenger
    >> MessengerGeek Blog: http://www.messengergeek.com
    >> Messenger Resources: http://messenger.jonathankay.com
    >> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    >> --
    >>
    >>
    >> "Scooby1983" <guest@xxxxxx-email.com> wrote in message
    >> news:da4f91ae37045c5155c3925ddfd7cf18@xxxxxx-gateway.com...

    >>> Hi I have 2 windows live accounts one of which I only use now that is
    >>> linked with my xbox gamer tag.
    >>>
    >>> I have already closed the old windows live hotmail account that was
    >>> linked to the old windows live account but despite doing this I get the
    >>> following error message.
    >>>
    >>> CANNOT CLOSE XXXXXXXXX@xxxxxx
    >>> To close your
    >>> account, you must resolve one or more of the following issues:
    >>>
    >>>
    >>> - There is a Microsoft e-mail account (Windows Live Hotmail)
    >>> associated with your account, so you can't close your Windows Live
    >>> account immediately. To close your Windows Live account, you need to
    >>> close your Microsoft e-mail account first. After a period of
    >>> inactivity, your Windows Live account will automatically be closed.
    >>> 'Close your Microsoft account.' (http://g.live.com/1MBAMen-gb/t_close)
    >>>
    >>> Any help would be appreciated
    >>>
    >>>
    >>> --
    >>> Scooby1983
    >>
    >>

      My System SpecsSystem Spec

Unable to close Windows Live account

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