Vista - Alerts Crash My Entire Computer

Greetings,

Whenever I receive an alert that a contact has come online, my entire
computer crashes. If I go into WLM and clear
"Display alerts when contacts come online", my computer doesn't crash, but I
don't get notified when a contact comes online. Why do alerts crash the
computer?

Thanks,
Shane.
Windows Live Messenger version 2008 (8.5.1302.1018)
Windows XP Home SP3

Greetings Shane,

Well this is a new one. I'm going to make a guess that maybe it's not the alert that's doing
it, but the sound that's triggered when the alert happens. Since sound drivers work in the
kernel level, this could crash the entire machine.

To test this theory, I was wondering if you could open up any Messenger window, press the Alt
key on the keyboard to bring up the menu bar, choose Tools, then Options, then Alerts and
Sounds (same place that you turned on/off the alerts), uncheck all the sounds, switch the
alerts back on and see what happens.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Shane Goodman" <nospam-goodman@xxxxxx> wrote in message
news:A7AF13E4-A863-4C5B-999A-CCB6F4E06313@xxxxxx

> Well this is a new one. I'm going to make a guess that maybe it's not theWhen I clear the "Display alerts when contacts come online" option, I still
get a sound when a contact comes online, but no popup. When there's no
popup, my computer doesn't crash. (Since I still get a sound, I know when a
contact comes online, but not who).

This issue has only been occurring in the last few months, and the only
thing
that has changed are the updates that have been downloading from Microsoft
Update, so I suspect that the problem is caused by a bad update.

Thanks,
Shane.
Windows Live Messenger version 2008 (8.5.1302.1018)
Windows XP Home SP3

I am having the same problem, and the event log shows two possibilities:
1. DCOM got error "The service cannot be started, either because it is
disabled or because it has no enabled devices associated with it. "
attempting to start the service upnphost with arguments "" in order to run
the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}
2. WMI ADAP was unable to process the performance libraries: 0x80041001
Unfortunately this is intermittent and does not cause a computer freeze
every time.
I am using WLM 2008 Build 8.5 1302.1018 and run WLM in a sandbox
(www.sandboxie.com)

"Jonathan Kay [MVP]" wrote: