Vista - WLM9 cannot login and no prompt

12-19-2008

I've suffering from this problem since WLM9 beta, which the wlm never let me
login and no error prompt.
Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again

After enabling the logging function, i found the following lines which
should be the problem root.

[00:43:05.49] 09f0 Messenger: Zone_Net Logon
Performance report - Time line
[00:43:05.49] 09f0 Messenger: Zone_Net Contacts
Loaded: -47477.6306 sec
[00:43:05.49] 09f0 Messenger: Zone_Net Logon
Performance report - Elapsed Time
[00:43:05.49] 09f0 Messenger: Zone_Net Contact
Load: 0.0000 sec
[00:43:05.49] 09f0 Messenger: Zone_Net WAB
Collection: 0.0000 sec
[00:43:05.49] 09f0 Messenger: Zone_Net WAB
Contact Creation: 0.0000 sec (0 contacts)
[00:43:05.49] 09f0 Messenger: Zone_Net
LMCDATA Contact Create: 0.0000 sec (0 contacts)
[00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
Contacts store failure, forcing Logoff.

Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
wlm8.5 again?

Thanks

12-19-2008

Hi,

Well like it says, the contact store seems to be failing. As a starting point, you might
want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of
what's on the server) in your profile.

On XP you can find this folder at:
\Documents and Settings\username\Local Settings\Application Data\Microsoft

On Vista, you'll find it at:
\Users\username\AppData\Local\Microsoft

Where username is your Windows username. Additionally, some of these folders will be hidden
by default, to see them simply press the
Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
After click OK, they should appear with the other folders.

If that doesn't help, double-check that you have the current version of the Windows Live
Communications Platform installed. If you installed normally from the Microsoft website and
used their installer, it should be installed properly already however. You can do so by just
running the following MSI file:
http://messenger.jonathankay.com/red...c/contacts.asp

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Asteea" <Asteea@xxxxxx> wrote in message
news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx

Quote:

> I've suffering from this problem since WLM9 beta, which the wlm never let me
> login and no error prompt.
> Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again
>
> After enabling the logging function, i found the following lines which
> should be the problem root.
>
> [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> Performance report - Time line
> [00:43:05.49] 09f0 Messenger: Zone_Net Contacts
> Loaded: -47477.6306 sec
> [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> Performance report - Elapsed Time
> [00:43:05.49] 09f0 Messenger: Zone_Net Contact
> Load: 0.0000 sec
> [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> Collection: 0.0000 sec
> [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> Contact Creation: 0.0000 sec (0 contacts)
> [00:43:05.49] 09f0 Messenger: Zone_Net
> LMCDATA Contact Create: 0.0000 sec (0 contacts)
> [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
> Contacts store failure, forcing Logoff.
>
> Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
> wlm8.5 again?
>
> Thanks

12-21-2008

Thanks for your reply although it does not work on my case.

Just found I've forgotten to post my PC spec for your reference.
- XP SP3. Performed microsoft update
- Installed IE7
- Installed .NET 1.1, 2.0 sp1, 3.0 sp1
- Installed VC++ 2005 redistribute, VC++ 2008 redistribute
- Installed XML4.0 sp2, 6.0 parser

The case happen on any login in my PC, no matter the liveID is new
registered with no contact or not.

"Jonathan Kay [MVP]" wrote:

Quote:

> Hi,
>
> Well like it says, the contact store seems to be failing. As a starting point, you might
> want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of
> what's on the server) in your profile.
>
> On XP you can find this folder at:
> \Documents and Settings\username\Local Settings\Application Data\Microsoft
>
> On Vista, you'll find it at:
> \Users\username\AppData\Local\Microsoft
>
> Where username is your Windows username. Additionally, some of these folders will be hidden
> by default, to see them simply press the
> Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> After click OK, they should appear with the other folders.
>
> If that doesn't help, double-check that you have the current version of the Windows Live
> Communications Platform installed. If you installed normally from the Microsoft website and
> used their installer, it should be installed properly already however. You can do so by just
> running the following MSI file:
> http://messenger.jonathankay.com/red...c/contacts.asp
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "Asteea" <Asteea@xxxxxx> wrote in message
> news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx

Quote:

> > I've suffering from this problem since WLM9 beta, which the wlm never let me
> > login and no error prompt.
> > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again
> >
> > After enabling the logging function, i found the following lines which
> > should be the problem root.
> >
> > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > Performance report - Time line
> > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts
> > Loaded: -47477.6306 sec
> > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > Performance report - Elapsed Time
> > [00:43:05.49] 09f0 Messenger: Zone_Net Contact
> > Load: 0.0000 sec
> > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > Collection: 0.0000 sec
> > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > Contact Creation: 0.0000 sec (0 contacts)
> > [00:43:05.49] 09f0 Messenger: Zone_Net
> > LMCDATA Contact Create: 0.0000 sec (0 contacts)
> > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
> > Contacts store failure, forcing Logoff.
> >
> > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
> > wlm8.5 again?
> >
> > Thanks

>
>
>

12-25-2008

Just found an additional information on my problem.
The MSN log stated the following error:-
Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:>
Error: 0x81000312, Hint: 0 msec

But this error code didnt show on my msn (no prompt)

"Asteea" wrote:

Quote:

> Thanks for your reply although it does not work on my case.
>
> Just found I've forgotten to post my PC spec for your reference.
> - XP SP3. Performed microsoft update
> - Installed IE7
> - Installed .NET 1.1, 2.0 sp1, 3.0 sp1
> - Installed VC++ 2005 redistribute, VC++ 2008 redistribute
> - Installed XML4.0 sp2, 6.0 parser
>
> The case happen on any login in my PC, no matter the liveID is new
> registered with no contact or not.
>
> "Jonathan Kay [MVP]" wrote:
>

Quote:

> > Hi,
> >
> > Well like it says, the contact store seems to be failing. As a starting point, you might
> > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of
> > what's on the server) in your profile.
> >
> > On XP you can find this folder at:
> > \Documents and Settings\username\Local Settings\Application Data\Microsoft
> >
> > On Vista, you'll find it at:
> > \Users\username\AppData\Local\Microsoft
> >
> > Where username is your Windows username. Additionally, some of these folders will be hidden
> > by default, to see them simply press the
> > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> > After click OK, they should appear with the other folders.
> >
> > If that doesn't help, double-check that you have the current version of the Windows Live
> > Communications Platform installed. If you installed normally from the Microsoft website and
> > used their installer, it should be installed properly already however. You can do so by just
> > running the following MSI file:
> > http://messenger.jonathankay.com/red...c/contacts.asp
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger
> > MSN Messenger/Windows Messenger
> > MessengerGeek Blog: http://www.messengergeek.com
> > Messenger Resources: http://messenger.jonathankay.com
> > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> > --
> >
> >
> >
> > "Asteea" <Asteea@xxxxxx> wrote in message
> > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx

Quote:

> > > I've suffering from this problem since WLM9 beta, which the wlm never let me
> > > login and no error prompt.
> > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again
> > >
> > > After enabling the logging function, i found the following lines which
> > > should be the problem root.
> > >
> > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > Performance report - Time line
> > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts
> > > Loaded: -47477.6306 sec
> > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > Performance report - Elapsed Time
> > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact
> > > Load: 0.0000 sec
> > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > Collection: 0.0000 sec
> > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > Contact Creation: 0.0000 sec (0 contacts)
> > > [00:43:05.49] 09f0 Messenger: Zone_Net
> > > LMCDATA Contact Create: 0.0000 sec (0 contacts)
> > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
> > > Contacts store failure, forcing Logoff.
> > >
> > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
> > > wlm8.5 again?
> > >
> > > Thanks

> >
> >
> >

01-20-2009

I've got exactly the same problem but with the Prouduction verson of WLM 2009.

I've tried removing contact folders several times but nothing changes. I
haven't tried downgrading to 8.5 yet, but that will be my next step.

So if anyone has any ideas they'll be gratefully received.

I'm running XP SP2, IE 6.

Thanks,

Steve

"Asteea" wrote:

Quote:

> Just found an additional information on my problem.
> The MSN log stated the following error:-
> Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:>
> Error: 0x81000312, Hint: 0 msec
>
> But this error code didnt show on my msn (no prompt)
>
> "Asteea" wrote:
>

Quote:

> > Thanks for your reply although it does not work on my case.
> >
> > Just found I've forgotten to post my PC spec for your reference.
> > - XP SP3. Performed microsoft update
> > - Installed IE7
> > - Installed .NET 1.1, 2.0 sp1, 3.0 sp1
> > - Installed VC++ 2005 redistribute, VC++ 2008 redistribute
> > - Installed XML4.0 sp2, 6.0 parser
> >
> > The case happen on any login in my PC, no matter the liveID is new
> > registered with no contact or not.
> >
> > "Jonathan Kay [MVP]" wrote:
> >

Quote:

> > > Hi,
> > >
> > > Well like it says, the contact store seems to be failing. As a starting point, you might
> > > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of
> > > what's on the server) in your profile.
> > >
> > > On XP you can find this folder at:
> > > \Documents and Settings\username\Local Settings\Application Data\Microsoft
> > >
> > > On Vista, you'll find it at:
> > > \Users\username\AppData\Local\Microsoft
> > >
> > > Where username is your Windows username. Additionally, some of these folders will be hidden
> > > by default, to see them simply press the
> > > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> > > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> > > After click OK, they should appear with the other folders.
> > >
> > > If that doesn't help, double-check that you have the current version of the Windows Live
> > > Communications Platform installed. If you installed normally from the Microsoft website and
> > > used their installer, it should be installed properly already however. You can do so by just
> > > running the following MSI file:
> > > http://messenger.jonathankay.com/red...c/contacts.asp
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Live Messenger
> > > MSN Messenger/Windows Messenger
> > > MessengerGeek Blog: http://www.messengergeek.com
> > > Messenger Resources: http://messenger.jonathankay.com
> > > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> > > --
> > >
> > >
> > >
> > > "Asteea" <Asteea@xxxxxx> wrote in message
> > > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx
> > > > I've suffering from this problem since WLM9 beta, which the wlm never let me
> > > > login and no error prompt.
> > > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again
> > > >
> > > > After enabling the logging function, i found the following lines which
> > > > should be the problem root.
> > > >
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > > Performance report - Time line
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts
> > > > Loaded: -47477.6306 sec
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > > Performance report - Elapsed Time
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact
> > > > Load: 0.0000 sec
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > > Collection: 0.0000 sec
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > > Contact Creation: 0.0000 sec (0 contacts)
> > > > [00:43:05.49] 09f0 Messenger: Zone_Net
> > > > LMCDATA Contact Create: 0.0000 sec (0 contacts)
> > > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
> > > > Contacts store failure, forcing Logoff.
> > > >
> > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
> > > > wlm8.5 again?
> > > >
> > > > Thanks
> > >
> > >
> > >

03-16-2009

(excuse me for my bad english because i'm dutch)

I have exactly the same error.
I installed WLM9 yesterday and reinstalled it severall time's but nothing
works.
Also i tried the things above but no succes..

Does anyone have a fix yet?

Thnx,

Timo

"SteveB" wrote:

Quote:

> I've got exactly the same problem but with the Prouduction verson of WLM 2009.
>
> I've tried removing contact folders several times but nothing changes. I
> haven't tried downgrading to 8.5 yet, but that will be my next step.
>
> So if anyone has any ideas they'll be gratefully received.
>
> I'm running XP SP2, IE 6.
>
> Thanks,
>
> Steve
>
>
> "Asteea" wrote:
>

Quote:

> > Just found an additional information on my problem.
> > The MSN log stated the following error:-
> > Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:>
> > Error: 0x81000312, Hint: 0 msec
> >
> > But this error code didnt show on my msn (no prompt)
> >
> > "Asteea" wrote:
> >

Quote:

> > > Thanks for your reply although it does not work on my case.
> > >
> > > Just found I've forgotten to post my PC spec for your reference.
> > > - XP SP3. Performed microsoft update
> > > - Installed IE7
> > > - Installed .NET 1.1, 2.0 sp1, 3.0 sp1
> > > - Installed VC++ 2005 redistribute, VC++ 2008 redistribute
> > > - Installed XML4.0 sp2, 6.0 parser
> > >
> > > The case happen on any login in my PC, no matter the liveID is new
> > > registered with no contact or not.
> > >
> > > "Jonathan Kay [MVP]" wrote:
> > >
> > > > Hi,
> > > >
> > > > Well like it says, the contact store seems to be failing. As a starting point, you might
> > > > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of
> > > > what's on the server) in your profile.
> > > >
> > > > On XP you can find this folder at:
> > > > \Documents and Settings\username\Local Settings\Application Data\Microsoft
> > > >
> > > > On Vista, you'll find it at:
> > > > \Users\username\AppData\Local\Microsoft
> > > >
> > > > Where username is your Windows username. Additionally, some of these folders will be hidden
> > > > by default, to see them simply press the
> > > > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> > > > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> > > > After click OK, they should appear with the other folders.
> > > >
> > > > If that doesn't help, double-check that you have the current version of the Windows Live
> > > > Communications Platform installed. If you installed normally from the Microsoft website and
> > > > used their installer, it should be installed properly already however. You can do so by just
> > > > running the following MSI file:
> > > > http://messenger.jonathankay.com/red...c/contacts.asp
> > > >
> > > > --
> > > > Jonathan Kay
> > > > Microsoft MVP - Windows Live Messenger
> > > > MSN Messenger/Windows Messenger
> > > > MessengerGeek Blog: http://www.messengergeek.com
> > > > Messenger Resources: http://messenger.jonathankay.com
> > > > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> > > > --
> > > >
> > > >
> > > >
> > > > "Asteea" <Asteea@xxxxxx> wrote in message
> > > > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx
> > > > > I've suffering from this problem since WLM9 beta, which the wlm never let me
> > > > > login and no error prompt.
> > > > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again
> > > > >
> > > > > After enabling the logging function, i found the following lines which
> > > > > should be the problem root.
> > > > >
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > > > Performance report - Time line
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts
> > > > > Loaded: -47477.6306 sec
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon
> > > > > Performance report - Elapsed Time
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact
> > > > > Load: 0.0000 sec
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > > > Collection: 0.0000 sec
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB
> > > > > Contact Creation: 0.0000 sec (0 contacts)
> > > > > [00:43:05.49] 09f0 Messenger: Zone_Net
> > > > > LMCDATA Contact Create: 0.0000 sec (0 contacts)
> > > > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors
> > > > > Contacts store failure, forcing Logoff.
> > > > >
> > > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to
> > > > > wlm8.5 again?
> > > > >
> > > > > Thanks
> > > >
> > > >
> > > >

zoiosilva · 04-05-2009

A solution that worked for me in this blog: Siderius's Musings: Windows Live Messenger Sign in Fails but no Error Message

Simple and definitive.

09-24-2009

Nice one. Got the issue on Vista / WLM9. Couldn't login for one week with
error 80320003. This error code didn't help. Activated the traces, found
messages around the error code. Googled Zone_Contact_Platform_Errors, found
this thread. Deleted the Windows Live Contacts folder.

It worked !

Thanks.

What about documenting 80320003 ?

12-19-2008	#1 (permalink)
Asteea n/a posts	WLM9 cannot login and no prompt I've suffering from this problem since WLM9 beta, which the wlm never let me login and no error prompt. Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again After enabling the logging function, i found the following lines which should be the problem root. [00:43:05.49] 09f0 Messenger: Zone_Net Logon Performance report - Time line [00:43:05.49] 09f0 Messenger: Zone_Net Contacts Loaded: -47477.6306 sec [00:43:05.49] 09f0 Messenger: Zone_Net Logon Performance report - Elapsed Time [00:43:05.49] 09f0 Messenger: Zone_Net Contact Load: 0.0000 sec [00:43:05.49] 09f0 Messenger: Zone_Net WAB Collection: 0.0000 sec [00:43:05.49] 09f0 Messenger: Zone_Net WAB Contact Creation: 0.0000 sec (0 contacts) [00:43:05.49] 09f0 Messenger: Zone_Net LMCDATA Contact Create: 0.0000 sec (0 contacts) [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors Contacts store failure, forcing Logoff. Do anyone have idea on what I can do on my wlm9? or I must downgrade back to wlm8.5 again? Thanks
My System Specs

12-19-2008	#2 (permalink)
Jonathan Kay [MVP] n/a posts	Re: WLM9 cannot login and no prompt Hi, Well like it says, the contact store seems to be failing. As a starting point, you might want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of what's on the server) in your profile. On XP you can find this folder at: \Documents and Settings\username\Local Settings\Application Data\Microsoft On Vista, you'll find it at: \Users\username\AppData\Local\Microsoft Where username is your Windows username. Additionally, some of these folders will be hidden by default, to see them simply press the Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools, then Folder Options, then the View tab, and then choose 'Show hidden files and folders'. After click OK, they should appear with the other folders. If that doesn't help, double-check that you have the current version of the Windows Live Communications Platform installed. If you installed normally from the Microsoft website and used their installer, it should be installed properly already however. You can do so by just running the following MSI file: http://messenger.jonathankay.com/red...c/contacts.asp -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation -- "Asteea" <Asteea@xxxxxx> wrote in message news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx Quote: > I've suffering from this problem since WLM9 beta, which the wlm never let me > login and no error prompt. > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again > > After enabling the logging function, i found the following lines which > should be the problem root. > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > Performance report - Time line > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts > Loaded: -47477.6306 sec > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > Performance report - Elapsed Time > [00:43:05.49] 09f0 Messenger: Zone_Net Contact > Load: 0.0000 sec > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > Collection: 0.0000 sec > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > Contact Creation: 0.0000 sec (0 contacts) > [00:43:05.49] 09f0 Messenger: Zone_Net > LMCDATA Contact Create: 0.0000 sec (0 contacts) > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors > Contacts store failure, forcing Logoff. > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to > wlm8.5 again? > > Thanks
My System Specs

12-21-2008	#3 (permalink)
Asteea n/a posts	Re: WLM9 cannot login and no prompt Thanks for your reply although it does not work on my case. Just found I've forgotten to post my PC spec for your reference. - XP SP3. Performed microsoft update - Installed IE7 - Installed .NET 1.1, 2.0 sp1, 3.0 sp1 - Installed VC++ 2005 redistribute, VC++ 2008 redistribute - Installed XML4.0 sp2, 6.0 parser The case happen on any login in my PC, no matter the liveID is new registered with no contact or not. "Jonathan Kay [MVP]" wrote: Quote: > Hi, > > Well like it says, the contact store seems to be failing. As a starting point, you might > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of > what's on the server) in your profile. > > On XP you can find this folder at: > \Documents and Settings\username\Local Settings\Application Data\Microsoft > > On Vista, you'll find it at: > \Users\username\AppData\Local\Microsoft > > Where username is your Windows username. Additionally, some of these folders will be hidden > by default, to see them simply press the > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools, > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'. > After click OK, they should appear with the other folders. > > If that doesn't help, double-check that you have the current version of the Windows Live > Communications Platform installed. If you installed normally from the Microsoft website and > used their installer, it should be installed properly already however. You can do so by just > running the following MSI file: > http://messenger.jonathankay.com/red...c/contacts.asp > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > > > "Asteea" <Asteea@xxxxxx> wrote in message > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx Quote: > > I've suffering from this problem since WLM9 beta, which the wlm never let me > > login and no error prompt. > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again > > > > After enabling the logging function, i found the following lines which > > should be the problem root. > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > Performance report - Time line > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts > > Loaded: -47477.6306 sec > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > Performance report - Elapsed Time > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact > > Load: 0.0000 sec > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > Collection: 0.0000 sec > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > Contact Creation: 0.0000 sec (0 contacts) > > [00:43:05.49] 09f0 Messenger: Zone_Net > > LMCDATA Contact Create: 0.0000 sec (0 contacts) > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors > > Contacts store failure, forcing Logoff. > > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to > > wlm8.5 again? > > > > Thanks > > >
My System Specs

12-25-2008	#4 (permalink)
Asteea n/a posts	Re: WLM9 cannot login and no prompt Just found an additional information on my problem. The MSN log stated the following error:- Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:> Error: 0x81000312, Hint: 0 msec But this error code didnt show on my msn (no prompt) "Asteea" wrote: Quote: > Thanks for your reply although it does not work on my case. > > Just found I've forgotten to post my PC spec for your reference. > - XP SP3. Performed microsoft update > - Installed IE7 > - Installed .NET 1.1, 2.0 sp1, 3.0 sp1 > - Installed VC++ 2005 redistribute, VC++ 2008 redistribute > - Installed XML4.0 sp2, 6.0 parser > > The case happen on any login in my PC, no matter the liveID is new > registered with no contact or not. > > "Jonathan Kay [MVP]" wrote: > Quote: > > Hi, > > > > Well like it says, the contact store seems to be failing. As a starting point, you might > > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of > > what's on the server) in your profile. > > > > On XP you can find this folder at: > > \Documents and Settings\username\Local Settings\Application Data\Microsoft > > > > On Vista, you'll find it at: > > \Users\username\AppData\Local\Microsoft > > > > Where username is your Windows username. Additionally, some of these folders will be hidden > > by default, to see them simply press the > > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools, > > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'. > > After click OK, they should appear with the other folders. > > > > If that doesn't help, double-check that you have the current version of the Windows Live > > Communications Platform installed. If you installed normally from the Microsoft website and > > used their installer, it should be installed properly already however. You can do so by just > > running the following MSI file: > > http://messenger.jonathankay.com/red...c/contacts.asp > > > > -- > > Jonathan Kay > > Microsoft MVP - Windows Live Messenger > > MSN Messenger/Windows Messenger > > MessengerGeek Blog: http://www.messengergeek.com > > Messenger Resources: http://messenger.jonathankay.com > > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation > > -- > > > > > > > > "Asteea" <Asteea@xxxxxx> wrote in message > > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx Quote: > > > I've suffering from this problem since WLM9 beta, which the wlm never let me > > > login and no error prompt. > > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again > > > > > > After enabling the logging function, i found the following lines which > > > should be the problem root. > > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > Performance report - Time line > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts > > > Loaded: -47477.6306 sec > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > Performance report - Elapsed Time > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact > > > Load: 0.0000 sec > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > Collection: 0.0000 sec > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > Contact Creation: 0.0000 sec (0 contacts) > > > [00:43:05.49] 09f0 Messenger: Zone_Net > > > LMCDATA Contact Create: 0.0000 sec (0 contacts) > > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors > > > Contacts store failure, forcing Logoff. > > > > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to > > > wlm8.5 again? > > > > > > Thanks > > > > > >
My System Specs

01-20-2009	#5 (permalink)
SteveB n/a posts	Re: WLM9 cannot login and no prompt I've got exactly the same problem but with the Prouduction verson of WLM 2009. I've tried removing contact folders several times but nothing changes. I haven't tried downgrading to 8.5 yet, but that will be my next step. So if anyone has any ideas they'll be gratefully received. I'm running XP SP2, IE 6. Thanks, Steve "Asteea" wrote: Quote: > Just found an additional information on my problem. > The MSN log stated the following error:- > Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:> > Error: 0x81000312, Hint: 0 msec > > But this error code didnt show on my msn (no prompt) > > "Asteea" wrote: > Quote: > > Thanks for your reply although it does not work on my case. > > > > Just found I've forgotten to post my PC spec for your reference. > > - XP SP3. Performed microsoft update > > - Installed IE7 > > - Installed .NET 1.1, 2.0 sp1, 3.0 sp1 > > - Installed VC++ 2005 redistribute, VC++ 2008 redistribute > > - Installed XML4.0 sp2, 6.0 parser > > > > The case happen on any login in my PC, no matter the liveID is new > > registered with no contact or not. > > > > "Jonathan Kay [MVP]" wrote: > > Quote: > > > Hi, > > > > > > Well like it says, the contact store seems to be failing. As a starting point, you might > > > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of > > > what's on the server) in your profile. > > > > > > On XP you can find this folder at: > > > \Documents and Settings\username\Local Settings\Application Data\Microsoft > > > > > > On Vista, you'll find it at: > > > \Users\username\AppData\Local\Microsoft > > > > > > Where username is your Windows username. Additionally, some of these folders will be hidden > > > by default, to see them simply press the > > > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools, > > > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'. > > > After click OK, they should appear with the other folders. > > > > > > If that doesn't help, double-check that you have the current version of the Windows Live > > > Communications Platform installed. If you installed normally from the Microsoft website and > > > used their installer, it should be installed properly already however. You can do so by just > > > running the following MSI file: > > > http://messenger.jonathankay.com/red...c/contacts.asp > > > > > > -- > > > Jonathan Kay > > > Microsoft MVP - Windows Live Messenger > > > MSN Messenger/Windows Messenger > > > MessengerGeek Blog: http://www.messengergeek.com > > > Messenger Resources: http://messenger.jonathankay.com > > > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation > > > -- > > > > > > > > > > > > "Asteea" <Asteea@xxxxxx> wrote in message > > > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx > > > > I've suffering from this problem since WLM9 beta, which the wlm never let me > > > > login and no error prompt. > > > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again > > > > > > > > After enabling the logging function, i found the following lines which > > > > should be the problem root. > > > > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > > Performance report - Time line > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts > > > > Loaded: -47477.6306 sec > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > > Performance report - Elapsed Time > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact > > > > Load: 0.0000 sec > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > > Collection: 0.0000 sec > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > > Contact Creation: 0.0000 sec (0 contacts) > > > > [00:43:05.49] 09f0 Messenger: Zone_Net > > > > LMCDATA Contact Create: 0.0000 sec (0 contacts) > > > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors > > > > Contacts store failure, forcing Logoff. > > > > > > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to > > > > wlm8.5 again? > > > > > > > > Thanks > > > > > > > > >
My System Specs

03-16-2009	#6 (permalink)
Timo n/a posts	Re: WLM9 cannot login and no prompt (excuse me for my bad english because i'm dutch) I have exactly the same error. I installed WLM9 yesterday and reinstalled it severall time's but nothing works. Also i tried the things above but no succes.. Does anyone have a fix yet? Thnx, Timo "SteveB" wrote: Quote: > I've got exactly the same problem but with the Prouduction verson of WLM 2009. > > I've tried removing contact folders several times but nothing changes. I > haven't tried downgrading to 8.5 yet, but that will be my next step. > > So if anyone has any ideas they'll be gratefully received. > > I'm running XP SP2, IE 6. > > Thanks, > > Steve > > > "Asteea" wrote: > Quote: > > Just found an additional information on my problem. > > The MSN log stated the following error:- > > Zone_HotmailProtocol CPresenceServiceImpl::OnMNSDisconnected@xxxxxx:> > > Error: 0x81000312, Hint: 0 msec > > > > But this error code didnt show on my msn (no prompt) > > > > "Asteea" wrote: > > Quote: > > > Thanks for your reply although it does not work on my case. > > > > > > Just found I've forgotten to post my PC spec for your reference. > > > - XP SP3. Performed microsoft update > > > - Installed IE7 > > > - Installed .NET 1.1, 2.0 sp1, 3.0 sp1 > > > - Installed VC++ 2005 redistribute, VC++ 2008 redistribute > > > - Installed XML4.0 sp2, 6.0 parser > > > > > > The case happen on any login in my PC, no matter the liveID is new > > > registered with no contact or not. > > > > > > "Jonathan Kay [MVP]" wrote: > > > > > > > Hi, > > > > > > > > Well like it says, the contact store seems to be failing. As a starting point, you might > > > > want to just delete or rename the Windows Live Contacts folder (it's just a cache anyway of > > > > what's on the server) in your profile. > > > > > > > > On XP you can find this folder at: > > > > \Documents and Settings\username\Local Settings\Application Data\Microsoft > > > > > > > > On Vista, you'll find it at: > > > > \Users\username\AppData\Local\Microsoft > > > > > > > > Where username is your Windows username. Additionally, some of these folders will be hidden > > > > by default, to see them simply press the > > > > Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools, > > > > then Folder Options, then the View tab, and then choose 'Show hidden files and folders'. > > > > After click OK, they should appear with the other folders. > > > > > > > > If that doesn't help, double-check that you have the current version of the Windows Live > > > > Communications Platform installed. If you installed normally from the Microsoft website and > > > > used their installer, it should be installed properly already however. You can do so by just > > > > running the following MSI file: > > > > http://messenger.jonathankay.com/red...c/contacts.asp > > > > > > > > -- > > > > Jonathan Kay > > > > Microsoft MVP - Windows Live Messenger > > > > MSN Messenger/Windows Messenger > > > > MessengerGeek Blog: http://www.messengergeek.com > > > > Messenger Resources: http://messenger.jonathankay.com > > > > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation > > > > -- > > > > > > > > > > > > > > > > "Asteea" <Asteea@xxxxxx> wrote in message > > > > news:2A7DA708-8291-4C19-9045-70DF61188799@xxxxxx > > > > > I've suffering from this problem since WLM9 beta, which the wlm never let me > > > > > login and no error prompt. > > > > > Tried downgrade to 8.5 and able to login, upgrade to wlm9 and cannot again > > > > > > > > > > After enabling the logging function, i found the following lines which > > > > > should be the problem root. > > > > > > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > > > Performance report - Time line > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contacts > > > > > Loaded: -47477.6306 sec > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Logon > > > > > Performance report - Elapsed Time > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net Contact > > > > > Load: 0.0000 sec > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > > > Collection: 0.0000 sec > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net WAB > > > > > Contact Creation: 0.0000 sec (0 contacts) > > > > > [00:43:05.49] 09f0 Messenger: Zone_Net > > > > > LMCDATA Contact Create: 0.0000 sec (0 contacts) > > > > > [00:43:07.98] 093c Messenger:Zone_Contact_Platform_Errors > > > > > Contacts store failure, forcing Logoff. > > > > > > > > > > Do anyone have idea on what I can do on my wlm9? or I must downgrade back to > > > > > wlm8.5 again? > > > > > > > > > > Thanks > > > > > > > > > > > >
My System Specs

04-05-2009	#7 (permalink)
zoiosilva Vista Ultimate x64 SP1 1 posts	Re: WLM9 cannot login and no prompt A solution that worked for me in this blog: Siderius's Musings: Windows Live Messenger Sign in Fails but no Error Message Simple and definitive.
My System Specs

09-24-2009	#8 (permalink)
Didier n/a posts	Re: WLM9 cannot login and no prompt Nice one. Got the issue on Vista / WLM9. Couldn't login for one week with error 80320003. This error code didn't help. Activated the traces, found messages around the error code. Googled Zone_Contact_Platform_Errors, found this thread. Deleted the Windows Live Contacts folder. It worked ! Thanks. What about documenting 80320003 ?
My System Specs

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