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Windows Live Communications Platform has stopped working.

  1. #21



    Newbie
    Join Date : Oct 2009
    Posts : 3
    Vista Home Premium x64
    Local Time: 11:46 PM


     

    Re: Windows Live Communications Platform Has Stopped Working

    Actually, this problem detail is associated with it since MSN fails to open and crashes after trying to sign in:

    Description
    A problem caused this program to stop interacting with Windows.
    Problem signature
    Problem Event Name: AppHangB1
    Application Name: msnmsgr.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce533
    Hang Signature: 3ed8
    Hang Type: 6144
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105
    Additional Hang Signature 1: b00a485d1eafc67b84db87f2b771aa03
    Additional Hang Signature 2: 543e
    Additional Hang Signature 3: fb2d081b2a10d3f1fd60f957ccdd9603
    Additional Hang Signature 4: 3ed8
    Additional Hang Signature 5: b00a485d1eafc67b84db87f2b771aa03
    Additional Hang Signature 6: 543e
    Additional Hang Signature 7: fb2d081b2a10d3f1fd60f957ccdd9603
    Extra information about the problem
    Bucket ID: 696841223

      My System SpecsSystem Spec

  2.   


  3. #22



    Newbie
    Join Date : Oct 2009
    Posts : 3
    Vista Home Premium x64
    Local Time: 11:46 PM


     

    Re: Windows Live Communications Platform Has Stopped Working

    Oh, I've also just determined that, while I can't sign in to my own Windows Live Messenger account on the Administrator's account (the one I use all the time), I can sign in to a newly created WLM account. Also, if I try signing on to my regular WLM while on the guest account, I can do so without a problem.

    Please, help me!

      My System SpecsSystem Spec

  4. #23



    Newbie
    Join Date : Oct 2009
    Posts : 3
    Vista Home Premium 32bit.
    Local Time: 09:46 PM


     

    Re: Windows Live Communications Platform has stopped working.

    Might be a bit late but i had the same problem and i fixed it by uninstalling msn then:

    Delete the file: C: \ Program Files \ Windows Live \ Contacts \ wldlog.dll


    then reinstall msn and try again ..good luck




    use msnzapper to save time uninstalling http://messengergeek.spaces.live.com...0&sa=410731844

      My System SpecsSystem Spec

  5. #24


    Basainey Guest

    Windows Live Communications Platform has stopped working

    My Windows Live messenger is still unable to work and this is the message its
    show me:
    "A problem caused the program to stop working correctly.
    Windows will close the program and notify you if a solution is available."

    Also other people can sign in using their accounts in my PC but not me. I'm
    automatically signed in and my password is saved on the WLM.

      My System SpecsSystem Spec

  6. #25



    Newbie
    Join Date : Oct 2009
    Posts : 3
    windows vista home premium
    Local Time: 03:46 AM


     

    Re: Windows Live Communications Platform has stopped working.

    i dont have any of they anti-virus, i have spy sweeper. the new msn 9 used to work on my laptop but it just stopped. i tried to download the older msn but everytime i do it just says i have to download the new one. also when msn does start up my screen goes blank then turns all different colours, it goes back to normal when i close msn. please help me!

      My System SpecsSystem Spec

  7. #26



    Newbie
    Join Date : Nov 2009
    Canada
    Posts : 3
    Vista Home Premium 64 Bit
    Local Time: 08:46 PM
    canada

     

    Re: Windows Live Communications Platform has stopped working.

    I have VISTA Home Premium and my windows live messenger was working just fine until I was forced to take this stupid update that screws it right up! Obviously I am not the only one!! I tried this useless update twice prior to this as well and had the same results with the program refusing to start! Surely with so many people having this same or similar problem they will fix the issue!! I have all of my contacts and emails in there and I need to get at them. They obviously knew of this problem prior to this forced update and have not made a fix for it yet - This Really Sucks!



    Problem Event Name: APPCRASH
    Application Name: wlcomm.exe
    Application Version: 14.0.8098.930
    Application Timestamp: 4ac41a12
    Fault Module Name: StackHash_208d
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03824
    Exception Code: c0000374
    Exception Offset: 000ab0bf
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 208d
    Additional Information 2: d01e770e2b912c214a93cee89bcd9f9b
    Additional Information 3: 9ef4
    Additional Information 4: 7181b6afba5d3ff5b91470e68f6c9aec

    Last edited by wildwill; 08 Nov 2009 at 02:53 AM.
      My System SpecsSystem Spec

  8. #27



    Newbie
    Join Date : Nov 2009
    Canada
    Posts : 3
    Vista Home Premium 64 Bit
    Local Time: 08:46 PM
    canada

     

    Re: Windows Live Communications Platform has stopped working.

    Finally I found a fix that worked for my Vista Home Premium 64 Bit ed. and the latest update from Windows Live Messenger. This Page shows a few different solutions to a few different problems. Messenger Support Space - Windows Live My problem was with the Nvidia file and when I ended that Process I was able to sign into messenger with this latest forced upgrade with no problem at all!! No More - Windows Live Communications Platform has stopped Working and will now close and look for a solution!! Hope this Helps Everybody Out because this is a very annoying problem especially if you use your email everyday.

    Good Luck All
    Later

      My System SpecsSystem Spec

  9. #28



    Newbie
    Join Date : Nov 2009
    Posts : 2
    vista home premium x64
    Local Time: 03:46 AM


     

    Re: Windows Live Communications Platform has stopped working.

    Quote Originally Posted by dirtbox uk View Post
    hi every 1.....been having this problem for sum time now......just solved it for myself......i installed nvidea network maneger quite a while back...it comes with the new nvidea drivers ...........if you turn the network maneger on you will have this problem with the communication platform........so turn it off, and eny other network maneger that you have installed with enything else.........this should solve the problem with eny 64 bit os........good luck all......dirtbox uk............................dont listen to eny other rubbish solutions on here.....they dont know what there on about
    thankyou very much worked a treat. have been lookin everywhere for an answer to this one i knew it wasnt the anti virus

      My System SpecsSystem Spec

  10. #29



    Newbie
    Join Date : Oct 2009
    Posts : 3
    windows vista home premium
    Local Time: 03:46 AM


     

    Re: Windows Live Communications Platform has stopped working.

    i dont have 'nvidea' so that cant be the problem. i still cant fix it!

      My System SpecsSystem Spec

  11. #30



    Newbie
    Join Date : Nov 2009
    Posts : 2
    vista home premium x64
    Local Time: 03:46 AM


     

    Re: Windows Live Communications Platform has stopped working.

    Quote Originally Posted by jackalynx View Post
    i dont have 'nvidea' so that cant be the problem. i still cant fix it!
    windows live team sent me a different sollution i will try and attach but it is quite long. my prob was the nvidia but the windows sollution had nothin to do with that.

    Please follow the steps below to resolve this issue.


    1. Update F - Secure Internet Security (if you have it on your machine):


    If you have F-Secure Internet Security 2008, update it to the latest version (F-Secure Internet Security 2009). For additional information about updating your F-Secure software, please contact their support team: http://www.f-secure.com/en_EMEA/support/home-office/contact-support/


    2. Temporarily disable NVIDIA Network Access Manager (if you have it on your machine):


    1.Press CTRL + ALT + DELETE key, click Task Manager
    2.On the Windows Task Manager window, click the Process tab.
    3.Under Image Name, locate Nsvcappflt.exe and click the End Process button.
    4.Click Yes to confirm.
    5.Sign in to Windows Live Messenger.

    Note: For uninstalling Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.

    3. Check for third party DLLs and remove them:

    There are DLL files, either related to 3rd party programs or malwares, which may trigger Windows Live Communication Platform Error. Please refer to the list below:

    BHOCITEU.DLL
    BHOCITUS.DLL
    BHOECART.DLL
    BHOSSAFE.DLL
    EVENTDLL.DLL
    HOOKTOOL.DLL
    TMEEJDLL.DLL
    TMEEJMD.DLL
    UWEYIWE0.DLL
    UWEYIWE1.DLL

    To check if any of the above DLL files are on your computer, follow these steps:

    1.Click on the Start and click on Search
    2.Click on All Files and Folders.
    3.Click on more advanced options.
    4.Put a check on "Search system folders" and "Search hidden files and folders".
    5.For example, type in BHOCITEU.DLL on the search box then click on "Search".
    6.Delete all files that you see with the name that you searched.
    7.Repeat the steps for searching other DLL files listed above and delete them.
    8.Restart your machine to ensure that the changes are replicated in the system

    4. Bypass router:

    If you are connected through a router connection, try to bypass it and connect directly to your Internet modem.

    If the above steps do not resolve your issue, we would request you to collect the following logs and email it to us back at the earliest.

    Steps for collecting System Information:

    1. For Windows XP and Windows 7: Click Start, and then click Run. In the Open box, type msinfo32, and then press ENTER on your keyboard to open the System Information window.
    For Windows Vista: Click on Start and then type msinfo32, and then press ENTER.

    Note: It may take several seconds for this information to be collected and displayed.

    2. In the System Information window, click Save on the File menu. Save the file to a desired location.
    3. Locate the file that you saved, right-click the file, select Send To, and then select Compressed (zipped) Folder. A compressed file is created in the same folder. Send the compressed file to us.

    Steps for collecting WL Setup log file:

    Browse to the follow location to get the WL setup log

    WINDOWS XP: C:\Documents and Settings\All Users\Application Data\Microsoft\WLSetup
    WINDOWS VISTA & WINDOWS 7 : C:\ProgramData\Microsoft\WLSetup

    Inside the WLSetup folder, look for the Logs folder. Please zip or compress a copy of the folder and attach it when you reply to this email.

    We will be waiting for your response so we can give you further troubleshooting steps if necessary. We understand the importance of you getting in touch with your contacts, so should the need arise for you to use Windows Live Messenger to get in touch with them, you may do so temporarily by going to http://webim.sg.msn.com while we continue to troubleshoot your concern. Rest assured that we will be here to assist you.

    Thank you again for contacting Windows Live Messenger Technical Support.

    Have a nice day.

    Regards,

    Cindy
    Windows Live Messenger Technical Support

    hope this helps

      My System SpecsSystem Spec

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