Vista - Windows Live Communications Platform has stopped working.

please help i try to sign into windows live (i think it's 9) and it just says Windows Live Communications Platform has stopped working and stops me logging in. doesn't explain why just decides it's going to not bother logging in, please help it's very frustrating.
Cheers, Ed

Greetings Ed,

Out of curiosity, do you happen to be using Windowblinds or a custom Windows theme? If so,
try switching back to a default Windows one and seeing if that changes anything.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"EdwardLockwoodJ" <guest@xxxxxx-email.com> wrote in message
news:2ae3ce98e671c543ddc04eb82b87ed55@xxxxxx-gateway.com...

i was using a custom theme, i removed it but still no luck. I don't understand what is wrong, i have looked around, on the windows live help site for instance, and noone seems to have the same kind of problem?. Ed

I am having this exact same problem. I have tried everything I can think of. I just don't know what to do. I cannot find the Windows Live FIles anywhere to be able to uninstall them. Not only this, but msn opens automatically when I startup my laptop, but if I close it for whatever reason whilst trying to sort out this problem, it does not appear anywhere on my laptop. Not on the start menu, or anything.

This one has got me really stumped.

I have just found a way around this problem.

I just uninstalled my anti-virus, in this case, F-Secure 2007, and restarted my pc. Once it had been rebooted, Windows Live ran fine.

Hope this helps.

But then you don't have a anti virus now. I have the same anti virus as you. Are there any ways to let it through the firewall?

I have 2 computers at home that I run McAfee on, and neither of them has had this issue. My brother also runs McAfee, but his computer came with Norton pre-installed. He had this issue come up until I uninstalled Norton and left his McAfee on there. It works perfectly now. If you haven't found a resolution yet, maybe it's the type of anti-virus you are running that has a compatibility issue with Windows Live.

Greetings Robin,

Any idea which Norton product and version this was?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"RobinStanley" <guest@xxxxxx-email.com> wrote in message
news:b4e394106cf1217eef4d4517cf4bd3ef@xxxxxx-> I have 2 computers at home that I run McAfee on,
and neither of them

I have the same problem and don't use Nvidia or Norton.

Uninstalled and reinstalled Office Live.

hi every 1.....been having this problem for sum time now......just solved it for myself......i installed nvidea network maneger quite a while back...it comes with the new nvidea drivers ...........if you turn the network maneger on you will have this problem with the communication platform........so turn it off, and eny other network maneger that you have installed with enything else.........this should solve the problem with eny 64 bit os........good luck all......dirtbox uk............................dont listen to eny other rubbish solutions on here.....they dont know what there on about