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Windows Live Communications Platform has stopped working.
  1. #1



    Junior Member
    Join Date : Dec 2008
    Posts : 16
    Vist Home Premium 32bit (i think)
    Local Time: 12:09 PM

    Windows Live Communications Platform has stopped working.

    please help i try to sign into windows live (i think it's 9) and it just says Windows Live Communications Platform has stopped working and stops me logging in. doesn't explain why just decides it's going to not bother logging in, please help it's very frustrating.
    Cheers, Ed


      My System SpecsSystem Spec

  2. #2


    Jonathan Kay [MVP] Guest

    Re: Windows Live Communications Platform has stopped working.

    Greetings Ed,

    Out of curiosity, do you happen to be using Windowblinds or a custom Windows theme? If so,
    try switching back to a default Windows one and seeing if that changes anything.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    "EdwardLockwoodJ" <guest@xxxxxx-email.com> wrote in message
    news:2ae3ce98e671c543ddc04eb82b87ed55@xxxxxx-gateway.com...

    >
    > please help i try to sign into windows live (i think it's 9) and it just
    > says Windows Live Communications Platform has stopped working and stops
    > me logging in. doesn't explain why just decides it's going to not bother
    > logging in, please help it's very frustrating.
    > Cheers, Ed
    >
    >
    > --
    > EdwardLockwoodJ


      My System SpecsSystem Spec

  3. #3



    Junior Member
    Join Date : Dec 2008
    Posts : 16
    Vist Home Premium 32bit (i think)
    Local Time: 12:09 PM


      Thread Starter

    Re: Windows Live Communications Platform has stopped working.

    Quote Originally Posted by Jonathan Kay [MVP] View Post
    Greetings Ed,

    Out of curiosity, do you happen to be using Windowblinds or a custom Windows theme? If so,
    try switching back to a default Windows one and seeing if that changes anything.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live
    Messenger Resources: MSN/Windows Messenger Resources
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    "EdwardLockwoodJ" <guest@xxxxxx-email.com> wrote in message
    news:2ae3ce98e671c543ddc04eb82b87ed55@xxxxxx-gateway.com...

    >
    > please help i try to sign into windows live (i think it's 9) and it just
    > says Windows Live Communications Platform has stopped working and stops
    > me logging in. doesn't explain why just decides it's going to not bother
    > logging in, please help it's very frustrating.
    > Cheers, Ed
    >
    >
    > --
    > EdwardLockwoodJ
    i was using a custom theme, i removed it but still no luck. I don't understand what is wrong, i have looked around, on the windows live help site for instance, and noone seems to have the same kind of problem?. Ed

      My System SpecsSystem Spec

  4. #4



    Newbie
    Join Date : Jan 2009
    Posts : 2
    Vista Business 32bit
    Local Time: 05:09 AM


     

    Re: Windows Live Communications Platform has stopped working.

    I am having this exact same problem. I have tried everything I can think of. I just don't know what to do. I cannot find the Windows Live FIles anywhere to be able to uninstall them. Not only this, but msn opens automatically when I startup my laptop, but if I close it for whatever reason whilst trying to sort out this problem, it does not appear anywhere on my laptop. Not on the start menu, or anything.

    This one has got me really stumped.

      My System SpecsSystem Spec

  5. #5



    Newbie
    Join Date : Jan 2009
    Posts : 2
    Vista Business 32bit
    Local Time: 05:09 AM


     

    Re: Windows Live Communications Platform has stopped working.

    I have just found a way around this problem.

    I just uninstalled my anti-virus, in this case, F-Secure 2007, and restarted my pc. Once it had been rebooted, Windows Live ran fine.

    Hope this helps.

      My System SpecsSystem Spec

  6. #6



    Newbie
    Join Date : Jan 2009
    Posts : 1
    Vista Home Premium 32bit
    Local Time: 12:09 AM


     

    Re: Windows Live Communications Platform has stopped working.

    Quote Originally Posted by Porcelain View Post
    I have just found a way around this problem.

    I just uninstalled my anti-virus, in this case, F-Secure 2007, and restarted my pc. Once it had been rebooted, Windows Live ran fine.

    Hope this helps.
    But then you don't have a anti virus now. I have the same anti virus as you. Are there any ways to let it through the firewall?

      My System SpecsSystem Spec

  7. #7



    Newbie
    Join Date : May 2009
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    Vista Home Premium x64
    Local Time: 06:09 AM


     

    Re: Windows Live Communications Platform has stopped working.

    Quote Originally Posted by Michael Mikey View Post
    Quote Originally Posted by Porcelain View Post
    I have just found a way around this problem.

    I just uninstalled my anti-virus, in this case, F-Secure 2007, and restarted my pc. Once it had been rebooted, Windows Live ran fine.

    Hope this helps.
    But then you don't have a anti virus now. I have the same anti virus as you. Are there any ways to let it through the firewall?
    I have 2 computers at home that I run McAfee on, and neither of them has had this issue. My brother also runs McAfee, but his computer came with Norton pre-installed. He had this issue come up until I uninstalled Norton and left his McAfee on there. It works perfectly now. If you haven't found a resolution yet, maybe it's the type of anti-virus you are running that has a compatibility issue with Windows Live.

      My System SpecsSystem Spec

  8. #8


    Jonathan Kay [MVP] Guest

    Re: Windows Live Communications Platform has stopped working.

    Greetings Robin,

    Any idea which Norton product and version this was?

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    "RobinStanley" <guest@xxxxxx-email.com> wrote in message
    news:b4e394106cf1217eef4d4517cf4bd3ef@xxxxxx-> I have 2 computers at home that I run McAfee on,
    and neither of them

    > has had this issue. My brother also runs McAfee, but his computer came
    > with Norton pre-installed. He had this issue come up until I uninstalled
    > Norton and left his McAfee on there. It works perfectly now. If you
    > haven't found a resolution yet, maybe it's the type of anti-virus you
    > are running that has a compatibility issue with Windows Live.
    >
    >
    > --
    > RobinStanley


      My System SpecsSystem Spec

  9. #9



    Newbie
    Join Date : Jul 2009
    LA CA
    Posts : 2
    Vista Ultimzte x64
    Local Time: 04:09 AM
    usa us california

     

    Re: Windows Live Communications Platform has stopped working.

    I have the same problem and don't use Nvidia or Norton.

    Uninstalled and reinstalled Office Live.

      My System SpecsSystem Spec

  10. #10



    Newbie
    Join Date : Jul 2009
    Posts : 1
    vista ultimate x64 bit
    Local Time: 11:09 AM


     

    Re: Windows Live Communications Platform has stopped working.

    hi every 1.....been having this problem for sum time now......just solved it for myself......i installed nvidea network maneger quite a while back...it comes with the new nvidea drivers ...........if you turn the network maneger on you will have this problem with the communication platform........so turn it off, and eny other network maneger that you have installed with enything else.........this should solve the problem with eny 64 bit os........good luck all......dirtbox uk............................dont listen to eny other rubbish solutions on here.....they dont know what there on about

      My System SpecsSystem Spec

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