Vista - Unable to use Sony Visual Communication Camera

Hi,

I have seen this posted before but there does not seem to be a resolution so I thought I would start a new one. I have just purchased a Sony Vaio VGN-FW290JTB. This machine is running Windows Vista Home Premium 64bit. I have installed Windows Live Messenger 2009 (build 14.0.8050.1202). I am unable to run the audio and video setup to get messenger to run with my laptop camera. The error message I get is 'We are unable to run audio and video setup. I have tried to re-installed the camera drivers and have also disabled and re-enabled the device but it still will not connect.

There is a program on the laptop called Arcsoft WebCam Companion 2 that does recognize the camera and shows live video.

Does anyone have a solution or suggestion as to why this will not work?

Thanks,

MM

Hi, I'm having exactly the same problem, but with a Logitech QuickCam Communicate STX. The webcam works fine with the Logitech 'QuickCapture' software, but I also can't run the audio and video setup from within Messenger.

The system specs are:
ASUS P5KPL-VM
Intel Core 2 Duo E4300
Inno3d 8500GT
2GB RAM
Windows Vista Home Premium 32-bit

Okay after contacting Sony support and getting just the usual "Install the ArcSoft WebCam software and update your audio drivers" I decided to uninstall Windows Live Messenger 2009 and install Windows Live Messenger 2008. Guess what it works no problem. I was able to configure my on-board audio and webcam. Looks like the 2009 version has some bugs.

Yeah, my problem is actually with my sisters PC, and she uses her webcam almost daily online to video chat to friends. So being a pretty important feature, I rolled back to 8.1 and the problem is resolved (at least temporarily).

But it's strange, because the webcam did work for a short while with the 2009 version, but at some point decided to just stop working.

Also, it's not too reassuring to find so little about this specific problem online - leading me to worry about whether or not they even know about the 'bug', and therefore if it will ever get fixed...

Mine actually did work for about 30 minutes but the next time I went to use it the web cam did not work. I agree that there is almost no info on the web for this which I find odd.

I loged to vista as guest or new user , try MSN you'll find it work fine , after that log off to your User account , try and tell me what happend
Thank you

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com/default.aspx?ref=ng

Hay guys try this and tell me what happend
1- Go to Control Panel
2- User
3- Turn On Guest Account or make new user
4- log off and log on as guest
5- log in MSN Messenger 2009
6 - try the audio video wizard
7 - log off and back to your account and try

waiting your responses

Hi, thanks for the suggestion, I can't try right now as I'm at university and the problem is on my sisters PC at home, but I'll make a note to try it when I'm next visiting!

I ended up un-installing the Windows Live Messenger 2009 and installing the 2008 version. Once I did this I have had no problems configuring the web cam or using it. It seems there is a bug or conflict with this version and Vista.

Do any of you experiencing this problem have any McAfee software installed?