Vista - WLM 9 - Video kaput 'We are unable to run audio & video setup' mes

02-01-2009

i have the same problem , since i downloaded the new version of wml2009 , i
will try and disable mcafee firewall and run test.

"rstruempf" wrote:

Quote:

>
> I don't think the problem is either, it is WLM2009. In every case, it
> has been cannot setup video & audio, sometimes along with other errors
> like "cannot access webcam, it is in use by another process" making it
> appear that it is specifically one or the other device, but in most
> cases, other apps agree that the devices are fine.
>
>
> --
> rstruempf
>

**rstruempf** · 02-01-2009

Many people are reporting this problem. Backing out to WLM2008 fixes the problem in each instance. I would suggest you simply downgrade until Microsoft solves the problem.

02-01-2009

I have posted this problem in another thread. I am running a Creative Webcam
NX Pro. When I go to the audio/video set up, my cam is recognized and seems
to work fine WLM 2009. When I want to have a video chat that is the
problematic part. I have made certain that I have the latest driver from
Creative and the cam works fine with other internet chat programs, like AIM,
Yahoo Messenger and Skype. When I first installed WLM 2009 it worked good
too. It started to not work at all after installed and then uninstalled IE8
(I did ot want to use the program because of the security features that are
difficult to disable, and Google classifies all hits as being dangerous???).
Is my problem due to the IE8 issue, or something else? I will try to
uninstall and then reinstall and if that is not a solution, then I will find
WLM 8 2008 and try that.

Thanks for any help!

"Jonathan Kay [MVP]" wrote:

Quote:

> Hi Mike,
>
> Just out of curiosity, which camera are you trying to use anyway?
>
> Like Nicolas said, this is a common compliant but there hasn't been enough data to really
> determine what the problem is (at least I've not figured out the common link yet). I'd
> suggest uninstalling the entire Live suite in the Programs and Features applet in the Control
> Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Mike" <Mike@xxxxxx> wrote in message
> news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx

Quote:

> > Hi there
> > I've seen a few posts on other boards relating to this problem. When I
> > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> > calls at all (giving a message that the Cam could not be started and may be
> > busy etc....)
> >
> > When I try to run Audio & Video setup from the Tools menu, it returns an
> > error message that says 'We are unable to run audio & video setup'
> >
> > I can log in fine and send and receive instant messages and see contacts and
> > all was fine before the upgrade from 2008 to 2009.
> >
> > If someone could help with this it would be much appreciated - I normally
> > have video chats with my sister in Greece several times a week and am missing
> > these very badly!
> >
> > Running Vista 32 SP1
> >
> > Many thanks
> >
> > Regards
> >
> > Mike

>
>
>

02-10-2009

Hi Mike...
Problem was found to be McAfee Site Advisor

To workaround please follow this Solution;

As a workaround, McAfee recommends configuring SiteAdvisor to stop
monitoring Live Messenger.

Navigate to the following folder:

Windows XP/2000/Vista (32-bit): C:\Program Files\McAfee\SiteAdvisor

Windows Vista (64-bit): C:\Program Files (x86)\McAfee\SiteAdvisor

Right-click on the file sasets.ini and choose Open With, then select Notepad.
Locate the section titled [msnmsgr.exe].
Change Enabled=1 to Enabled=0.
Click File and select Save.
Close sasets.ini and restart your computer for changes to take effect.

"Mike" wrote:

Quote:

> Hi there
> I've seen a few posts on other boards relating to this problem. When I
> updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> calls at all (giving a message that the Cam could not be started and may be
> busy etc....)
>
> When I try to run Audio & Video setup from the Tools menu, it returns an
> error message that says 'We are unable to run audio & video setup'
>
> I can log in fine and send and receive instant messages and see contacts and
> all was fine before the upgrade from 2008 to 2009.
>
> If someone could help with this it would be much appreciated - I normally
> have video chats with my sister in Greece several times a week and am missing
> these very badly!
>
> Running Vista 32 SP1
>
> Many thanks
>
> Regards
>
> Mike

02-11-2009

"Nik" wrote:

Quote:

> Yep me too. I have dtiched 2009 and I am now using 8.5 very successfully. Nik
>
> "Mike" wrote:
>

Quote:

> > Guys
> >
> > Sorted!
> >
> > I uninstalled the Windows Live Suite from Control Panel and then googled to
> > find a Microsoft link for a download of WLM2008. Everything works fine now.
> > Wish it worked in WLM2009, though because the GUI is much nicer
> >
> > I'll keep an eye out for a fix and hopefully this won't take too long!
> >
> > Best regards
> >
> > Mike
> >
> > "Nik" wrote:
> >

Quote:

> > > Jonathan. Please look at my post Windows Messenger 9. Same problem with a
> > > built in Cam and Audio on the ASUS using XP SP3. Nik
> > >
> > > "Jonathan Kay [MVP]" wrote:
> > >
> > > > Hi Mike,
> > > >
> > > > Just out of curiosity, which camera are you trying to use anyway?
> > > >
> > > > Like Nicolas said, this is a common compliant but there hasn't been enough data to really
> > > > determine what the problem is (at least I've not figured out the common link yet). I'd
> > > > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control
> > > > Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
> > > >
> > > > --
> > > > Jonathan Kay
> > > > Microsoft MVP - Windows Live Messenger
> > > > MSN Messenger/Windows Messenger
> > > > MessengerGeek Blog: http://www.messengergeek.com
> > > > Messenger Resources: http://messenger.jonathankay.com
> > > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > > > --
> > > >
> > > >
> > > > "Mike" <Mike@xxxxxx> wrote in message
> > > > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx
> > > > > Hi there
> > > > > I've seen a few posts on other boards relating to this problem. When I
> > > > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> > > > > calls at all (giving a message that the Cam could not be started and may be
> > > > > busy etc....)
> > > > >
> > > > > When I try to run Audio & Video setup from the Tools menu, it returns an
> > > > > error message that says 'We are unable to run audio & video setup'
> > > > >
> > > > > I can log in fine and send and receive instant messages and see contacts and
> > > > > all was fine before the upgrade from 2008 to 2009.
> > > > >
> > > > > If someone could help with this it would be much appreciated - I normally
> > > > > have video chats with my sister in Greece several times a week and am missing
> > > > > these very badly!
> > > > >
> > > > > Running Vista 32 SP1
> > > > >
> > > > > Many thanks
> > > > >
> > > > > Regards
> > > > >
> > > > > Mike
> > > >
> > > >
> > > >

02-20-2009

Yes there is really problem with the audio video feature, I tried to get
answers eslewhere but was unsucessful. So I'm back to my old version 8.5. it
works fine and there is also skype. Though it would be nice to be able to use
that cool version.
Any solution I would really love to know.

"Programatix" wrote:

Quote:

> I think the problem is not with the webcam but with the audio. When I tried
> to start a voice call, it reports that there is no audio device. But of
> course, the audio driver is installed correctly.
>
> For my laptop, it's SigmaTel chipset audio device.
>
> "Jonathan Kay [MVP]" wrote:
>

Quote:

> > Hi Mike,
> >
> > Just out of curiosity, which camera are you trying to use anyway?
> >
> > Like Nicolas said, this is a common compliant but there hasn't been enough data to really
> > determine what the problem is (at least I've not figured out the common link yet). I'd
> > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control
> > Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger
> > MSN Messenger/Windows Messenger
> > MessengerGeek Blog: http://www.messengergeek.com
> > Messenger Resources: http://messenger.jonathankay.com
> > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > --
> >
> >
> > "Mike" <Mike@xxxxxx> wrote in message
> > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx

Quote:

> > > Hi there
> > > I've seen a few posts on other boards relating to this problem. When I
> > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> > > calls at all (giving a message that the Cam could not be started and may be
> > > busy etc....)
> > >
> > > When I try to run Audio & Video setup from the Tools menu, it returns an
> > > error message that says 'We are unable to run audio & video setup'
> > >
> > > I can log in fine and send and receive instant messages and see contacts and
> > > all was fine before the upgrade from 2008 to 2009.
> > >
> > > If someone could help with this it would be much appreciated - I normally
> > > have video chats with my sister in Greece several times a week and am missing
> > > these very badly!
> > >
> > > Running Vista 32 SP1
> > >
> > > Many thanks
> > >
> > > Regards
> > >
> > > Mike

> >
> >
> >

02-25-2009

does the computer have McAafee?

"Carlos" <Carlos@xxxxxx> wrote in message
news:CB5C709C-5110-4EE9-9803-18AF1E80D949@xxxxxx

Quote:

> Mike,
>
> I'm having the same problem . I did a new install on a dell inspiron 1720.
> Vista service pack 2 home premium
>
> To make my note quick here is my summary.
>
> 1. Got system running with only one user as admin
> 2. added one user
> 3. the webcam works under the admin account with no problem
> 4. the webcam does not work under the standard user account
> 5. so i made the user in a admin with no luck
> 6. I turned off the User Account Control (UAC) and rebooted and it started
> to work
> 7. Since I want the UAC to turned on I did that and rebooted and the cam
> did
> not work.
>
> I think this is the problem , does anyone know the solution?
>
>
> "Mike" wrote:
>

Quote:

>> Hi there
>> I've seen a few posts on other boards relating to this problem. When I
>> updated from WLM2008 to 2009, Messenger suddenly refused to do video or
>> audio
>> calls at all (giving a message that the Cam could not be started and may
>> be
>> busy etc....)
>>
>> When I try to run Audio & Video setup from the Tools menu, it returns an
>> error message that says 'We are unable to run audio & video setup'
>>
>> I can log in fine and send and receive instant messages and see contacts
>> and
>> all was fine before the upgrade from 2008 to 2009.
>>
>> If someone could help with this it would be much appreciated - I normally
>> have video chats with my sister in Greece several times a week and am
>> missing
>> these very badly!
>>
>> Running Vista 32 SP1
>>
>> Many thanks
>>
>> Regards
>>
>> Mike

03-17-2009

Spark's February 10, 2009 Post is probably the solution everyone's looking
for. It worked for me, and points the blame at McAfee.

Here's Spark's solution - WTG Spark!

Quote:

> Hi Mike...
> Problem was found to be McAfee Site Advisor
> To workaround please follow this Solution;
> As a workaround, McAfee recommends configuring SiteAdvisor to stop

monitoring Live Messenger.

Quote:

> Navigate to the following folder:
> Windows XP/2000/Vista (32-bit): C:\Program Files\McAfee\SiteAdvisor
> Windows Vista (64-bit): C:\Program Files (x86)\McAfee\SiteAdvisor
> Right-click on the file sasets.ini and choose Open With, then select Notepad.
> Locate the section titled [msnmsgr.exe].
> Change Enabled=1 to Enabled=0.
> Click File and select Save.
> Close sasets.ini and restart your computer for changes to take effect.

03-18-2009

I just upgraded from WLM2008 to 2009 and have the same problem. Am using a
Microsoft LifeCam, so thought compatability would not be an issue. Tried
reinstalling the LifeCam software, but still get the "We are unable to run
audio and video setup" error in WLM209.

"Mike" wrote:

Quote:

> Hi there
> I've seen a few posts on other boards relating to this problem. When I
> updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> calls at all (giving a message that the Cam could not be started and may be
> busy etc....)
>
> When I try to run Audio & Video setup from the Tools menu, it returns an
> error message that says 'We are unable to run audio & video setup'
>
> I can log in fine and send and receive instant messages and see contacts and
> all was fine before the upgrade from 2008 to 2009.
>
> If someone could help with this it would be much appreciated - I normally
> have video chats with my sister in Greece several times a week and am missing
> these very badly!
>
> Running Vista 32 SP1
>
> Many thanks
>
> Regards
>
> Mike

03-18-2009

are you using McAfee?

"RonR" <RonR@xxxxxx> wrote in message
news:5DA2CB4C-CA3C-4C05-A1E8-CB9B9B655277@xxxxxx

Quote:

> I just upgraded from WLM2008 to 2009 and have the same problem. Am using
> a
> Microsoft LifeCam, so thought compatability would not be an issue. Tried
> reinstalling the LifeCam software, but still get the "We are unable to run
> audio and video setup" error in WLM209.
>
> "Mike" wrote:
>

Quote:

>> Hi there
>> I've seen a few posts on other boards relating to this problem. When I
>> updated from WLM2008 to 2009, Messenger suddenly refused to do video or
>> audio
>> calls at all (giving a message that the Cam could not be started and may
>> be
>> busy etc....)
>>
>> When I try to run Audio & Video setup from the Tools menu, it returns an
>> error message that says 'We are unable to run audio & video setup'
>>
>> I can log in fine and send and receive instant messages and see contacts
>> and
>> all was fine before the upgrade from 2008 to 2009.
>>
>> If someone could help with this it would be much appreciated - I normally
>> have video chats with my sister in Greece several times a week and am
>> missing
>> these very badly!
>>
>> Running Vista 32 SP1
>>
>> Many thanks
>>
>> Regards
>>
>> Mike

02-01-2009	#21 (permalink)
peter n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' i have the same problem , since i downloaded the new version of wml2009 , i will try and disable mcafee firewall and run test. "rstruempf" wrote: Quote: > > I don't think the problem is either, it is WLM2009. In every case, it > has been cannot setup video & audio, sometimes along with other errors > like "cannot access webcam, it is in use by another process" making it > appear that it is specifically one or the other device, but in most > cases, other apps agree that the devices are fine. > > > -- > rstruempf >
My System Specs

02-01-2009	#22 (permalink)
rstruempf Windows Multiple 7 posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' mes Many people are reporting this problem. Backing out to WLM2008 fixes the problem in each instance. I would suggest you simply downgrade until Microsoft solves the problem.
My System Specs

02-01-2009	#23 (permalink)
HaroldSJS n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' I have posted this problem in another thread. I am running a Creative Webcam NX Pro. When I go to the audio/video set up, my cam is recognized and seems to work fine WLM 2009. When I want to have a video chat that is the problematic part. I have made certain that I have the latest driver from Creative and the cam works fine with other internet chat programs, like AIM, Yahoo Messenger and Skype. When I first installed WLM 2009 it worked good too. It started to not work at all after installed and then uninstalled IE8 (I did ot want to use the program because of the security features that are difficult to disable, and Google classifies all hits as being dangerous???). Is my problem due to the IE8 issue, or something else? I will try to uninstall and then reinstall and if that is not a solution, then I will find WLM 8 2008 and try that. Thanks for any help! "Jonathan Kay [MVP]" wrote: Quote: > Hi Mike, > > Just out of curiosity, which camera are you trying to use anyway? > > Like Nicolas said, this is a common compliant but there hasn't been enough data to really > determine what the problem is (at least I've not figured out the common link yet). I'd > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control > Panel and going back to 8.5/2008 since this is obviously a feature you need/use. > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > > "Mike" <Mike@xxxxxx> wrote in message > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx Quote: > > Hi there > > I've seen a few posts on other boards relating to this problem. When I > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio > > calls at all (giving a message that the Cam could not be started and may be > > busy etc....) > > > > When I try to run Audio & Video setup from the Tools menu, it returns an > > error message that says 'We are unable to run audio & video setup' > > > > I can log in fine and send and receive instant messages and see contacts and > > all was fine before the upgrade from 2008 to 2009. > > > > If someone could help with this it would be much appreciated - I normally > > have video chats with my sister in Greece several times a week and am missing > > these very badly! > > > > Running Vista 32 SP1 > > > > Many thanks > > > > Regards > > > > Mike > > >
My System Specs

02-10-2009	#24 (permalink)
Spark LED n/a posts	RE: WLM 9 - Video kaput 'We are unable to run audio & video setup' mes Hi Mike... Problem was found to be McAfee Site Advisor To workaround please follow this Solution; As a workaround, McAfee recommends configuring SiteAdvisor to stop monitoring Live Messenger. Navigate to the following folder: Windows XP/2000/Vista (32-bit): C:\Program Files\McAfee\SiteAdvisor Windows Vista (64-bit): C:\Program Files (x86)\McAfee\SiteAdvisor Right-click on the file sasets.ini and choose Open With, then select Notepad. Locate the section titled [msnmsgr.exe]. Change Enabled=1 to Enabled=0. Click File and select Save. Close sasets.ini and restart your computer for changes to take effect. "Mike" wrote: Quote: > Hi there > I've seen a few posts on other boards relating to this problem. When I > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio > calls at all (giving a message that the Cam could not be started and may be > busy etc....) > > When I try to run Audio & Video setup from the Tools menu, it returns an > error message that says 'We are unable to run audio & video setup' > > I can log in fine and send and receive instant messages and see contacts and > all was fine before the upgrade from 2008 to 2009. > > If someone could help with this it would be much appreciated - I normally > have video chats with my sister in Greece several times a week and am missing > these very badly! > > Running Vista 32 SP1 > > Many thanks > > Regards > > Mike
My System Specs

02-11-2009	#25 (permalink)
me n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' "Nik" wrote: Quote: > Yep me too. I have dtiched 2009 and I am now using 8.5 very successfully. Nik > > "Mike" wrote: > Quote: > > Guys > > > > Sorted! > > > > I uninstalled the Windows Live Suite from Control Panel and then googled to > > find a Microsoft link for a download of WLM2008. Everything works fine now. > > Wish it worked in WLM2009, though because the GUI is much nicer > > > > I'll keep an eye out for a fix and hopefully this won't take too long! > > > > Best regards > > > > Mike > > > > "Nik" wrote: > > Quote: > > > Jonathan. Please look at my post Windows Messenger 9. Same problem with a > > > built in Cam and Audio on the ASUS using XP SP3. Nik > > > > > > "Jonathan Kay [MVP]" wrote: > > > > > > > Hi Mike, > > > > > > > > Just out of curiosity, which camera are you trying to use anyway? > > > > > > > > Like Nicolas said, this is a common compliant but there hasn't been enough data to really > > > > determine what the problem is (at least I've not figured out the common link yet). I'd > > > > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control > > > > Panel and going back to 8.5/2008 since this is obviously a feature you need/use. > > > > > > > > -- > > > > Jonathan Kay > > > > Microsoft MVP - Windows Live Messenger > > > > MSN Messenger/Windows Messenger > > > > MessengerGeek Blog: http://www.messengergeek.com > > > > Messenger Resources: http://messenger.jonathankay.com > > > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > > > > -- > > > > > > > > > > > > "Mike" <Mike@xxxxxx> wrote in message > > > > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx > > > > > Hi there > > > > > I've seen a few posts on other boards relating to this problem. When I > > > > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio > > > > > calls at all (giving a message that the Cam could not be started and may be > > > > > busy etc....) > > > > > > > > > > When I try to run Audio & Video setup from the Tools menu, it returns an > > > > > error message that says 'We are unable to run audio & video setup' > > > > > > > > > > I can log in fine and send and receive instant messages and see contacts and > > > > > all was fine before the upgrade from 2008 to 2009. > > > > > > > > > > If someone could help with this it would be much appreciated - I normally > > > > > have video chats with my sister in Greece several times a week and am missing > > > > > these very badly! > > > > > > > > > > Running Vista 32 SP1 > > > > > > > > > > Many thanks > > > > > > > > > > Regards > > > > > > > > > > Mike > > > > > > > > > > > >
My System Specs

02-20-2009	#26 (permalink)
seeds n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' Yes there is really problem with the audio video feature, I tried to get answers eslewhere but was unsucessful. So I'm back to my old version 8.5. it works fine and there is also skype. Though it would be nice to be able to use that cool version. Any solution I would really love to know. "Programatix" wrote: Quote: > I think the problem is not with the webcam but with the audio. When I tried > to start a voice call, it reports that there is no audio device. But of > course, the audio driver is installed correctly. > > For my laptop, it's SigmaTel chipset audio device. > > "Jonathan Kay [MVP]" wrote: > Quote: > > Hi Mike, > > > > Just out of curiosity, which camera are you trying to use anyway? > > > > Like Nicolas said, this is a common compliant but there hasn't been enough data to really > > determine what the problem is (at least I've not figured out the common link yet). I'd > > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control > > Panel and going back to 8.5/2008 since this is obviously a feature you need/use. > > > > -- > > Jonathan Kay > > Microsoft MVP - Windows Live Messenger > > MSN Messenger/Windows Messenger > > MessengerGeek Blog: http://www.messengergeek.com > > Messenger Resources: http://messenger.jonathankay.com > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > > -- > > > > > > "Mike" <Mike@xxxxxx> wrote in message > > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx Quote: > > > Hi there > > > I've seen a few posts on other boards relating to this problem. When I > > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio > > > calls at all (giving a message that the Cam could not be started and may be > > > busy etc....) > > > > > > When I try to run Audio & Video setup from the Tools menu, it returns an > > > error message that says 'We are unable to run audio & video setup' > > > > > > I can log in fine and send and receive instant messages and see contacts and > > > all was fine before the upgrade from 2008 to 2009. > > > > > > If someone could help with this it would be much appreciated - I normally > > > have video chats with my sister in Greece several times a week and am missing > > > these very badly! > > > > > > Running Vista 32 SP1 > > > > > > Many thanks > > > > > > Regards > > > > > > Mike > > > > > >
My System Specs

02-25-2009	#27 (permalink)
George Valenti n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' mes does the computer have McAafee? "Carlos" <Carlos@xxxxxx> wrote in message news:CB5C709C-5110-4EE9-9803-18AF1E80D949@xxxxxx Quote: > Mike, > > I'm having the same problem . I did a new install on a dell inspiron 1720. > Vista service pack 2 home premium > > To make my note quick here is my summary. > > 1. Got system running with only one user as admin > 2. added one user > 3. the webcam works under the admin account with no problem > 4. the webcam does not work under the standard user account > 5. so i made the user in a admin with no luck > 6. I turned off the User Account Control (UAC) and rebooted and it started > to work > 7. Since I want the UAC to turned on I did that and rebooted and the cam > did > not work. > > I think this is the problem , does anyone know the solution? > > > "Mike" wrote: > Quote: >> Hi there >> I've seen a few posts on other boards relating to this problem. When I >> updated from WLM2008 to 2009, Messenger suddenly refused to do video or >> audio >> calls at all (giving a message that the Cam could not be started and may >> be >> busy etc....) >> >> When I try to run Audio & Video setup from the Tools menu, it returns an >> error message that says 'We are unable to run audio & video setup' >> >> I can log in fine and send and receive instant messages and see contacts >> and >> all was fine before the upgrade from 2008 to 2009. >> >> If someone could help with this it would be much appreciated - I normally >> have video chats with my sister in Greece several times a week and am >> missing >> these very badly! >> >> Running Vista 32 SP1 >> >> Many thanks >> >> Regards >> >> Mike
My System Specs

03-17-2009	#28 (permalink)
Doctor Satori n/a posts	Spark's solution worked for me Spark's February 10, 2009 Post is probably the solution everyone's looking for. It worked for me, and points the blame at McAfee. Here's Spark's solution - WTG Spark! Quote: > Hi Mike... > Problem was found to be McAfee Site Advisor > To workaround please follow this Solution; > As a workaround, McAfee recommends configuring SiteAdvisor to stop monitoring Live Messenger. Quote: > Navigate to the following folder: > Windows XP/2000/Vista (32-bit): C:\Program Files\McAfee\SiteAdvisor > Windows Vista (64-bit): C:\Program Files (x86)\McAfee\SiteAdvisor > Right-click on the file sasets.ini and choose Open With, then select Notepad. > Locate the section titled [msnmsgr.exe]. > Change Enabled=1 to Enabled=0. > Click File and select Save. > Close sasets.ini and restart your computer for changes to take effect.
My System Specs

03-18-2009	#29 (permalink)
RonR n/a posts	RE: WLM 9 - Video kaput 'We are unable to run audio & video setup' mes I just upgraded from WLM2008 to 2009 and have the same problem. Am using a Microsoft LifeCam, so thought compatability would not be an issue. Tried reinstalling the LifeCam software, but still get the "We are unable to run audio and video setup" error in WLM209. "Mike" wrote: Quote: > Hi there > I've seen a few posts on other boards relating to this problem. When I > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio > calls at all (giving a message that the Cam could not be started and may be > busy etc....) > > When I try to run Audio & Video setup from the Tools menu, it returns an > error message that says 'We are unable to run audio & video setup' > > I can log in fine and send and receive instant messages and see contacts and > all was fine before the upgrade from 2008 to 2009. > > If someone could help with this it would be much appreciated - I normally > have video chats with my sister in Greece several times a week and am missing > these very badly! > > Running Vista 32 SP1 > > Many thanks > > Regards > > Mike
My System Specs

03-18-2009	#30 (permalink)
George Valenti n/a posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' mess are you using McAfee? "RonR" <RonR@xxxxxx> wrote in message news:5DA2CB4C-CA3C-4C05-A1E8-CB9B9B655277@xxxxxx Quote: > I just upgraded from WLM2008 to 2009 and have the same problem. Am using > a > Microsoft LifeCam, so thought compatability would not be an issue. Tried > reinstalling the LifeCam software, but still get the "We are unable to run > audio and video setup" error in WLM209. > > "Mike" wrote: > Quote: >> Hi there >> I've seen a few posts on other boards relating to this problem. When I >> updated from WLM2008 to 2009, Messenger suddenly refused to do video or >> audio >> calls at all (giving a message that the Cam could not be started and may >> be >> busy etc....) >> >> When I try to run Audio & Video setup from the Tools menu, it returns an >> error message that says 'We are unable to run audio & video setup' >> >> I can log in fine and send and receive instant messages and see contacts >> and >> all was fine before the upgrade from 2008 to 2009. >> >> If someone could help with this it would be much appreciated - I normally >> have video chats with my sister in Greece several times a week and am >> missing >> these very badly! >> >> Running Vista 32 SP1 >> >> Many thanks >> >> Regards >> >> Mike
My System Specs

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