Vista - Windows Live Messenger "Support"

Due to it popularity, any support platform is bounded to be spammed with user
requests/questions/problems that only bring more confusion to the developers.

But this is the 2009 and application development is less and less closed in
a cubicle. User feedback is precious and valuable in most today applications.
If I recall correctly, Microsoft opened a bit to the user community a while
back with a few blogs and user programs. Now, I believe that the number of
this kind of communication channels have diminished mostly because of the
spam and noise created around it. But I also think that even with all the
noise, the feedback is important and hence, in my opinion of course, the best
solution is to use a platform that helps to interact with the community that
is not blogs comments or a forum.

I noticed that someone in Microsoft Corporation created a Get Satisfaction
product for Live Messenger [
http://getsatisfaction.com/microsoft...live_messenger
] alongside with other products (Microsoft BOB ! ) and I suggest it use
for bugs and features tracking.

So, comments please.