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01-19-2009
| #1 (permalink) |
| | Error when trying to start a video call My mother is accross the US. We bought a web cam so that we could chat and she could see the kids. It worked perfectly for 2 days, then I started getting a message Messenger is not available right now. Please try again later. (0x8ac70013). It also will not allow me to run setup on audo and video. Any suggestions? |
My System Specs |
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01-19-2009
| #2 (permalink) |
| | Re: Error when trying to start a video call Greetings Charity, Which version is it that you're using? If it's 2009, you might try uninstalling that and trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove Messenger. You can then download and run the following MSI (Microsoft Installer) file: http://messenger.jonathankay.com/redir/wlm85.asp Your mother shouldn't have to change anything though. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Charity" <Charity@xxxxxx> wrote in message news:E504E1A8-138C-4209-93A2-FC0D91D65E50@xxxxxx Quote: > My mother is accross the US. We bought a web cam so that we could chat and > she could see the kids. It worked perfectly for 2 days, then I started > getting a message Messenger is not available right now. Please try again > later. (0x8ac70013). It also will not allow me to run setup on audo and > video. Any suggestions? |
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01-19-2009
| #3 (permalink) |
| | Re: Error when trying to start a video call Thanks! That fixed the problem. I just don't understand why it worked for a couple of days and then quit, but I don't guess it really matters. Thanks! |
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01-21-2009
| #4 (permalink) |
| | Re: Error when trying to start a video call Hi Charity, Trust me, I don't understand most of these video bugs with 2009 either. Annoyingly I've not been personally affected so I've been limited to how much I can assist. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Charity" <Charity@xxxxxx> wrote in message news:4BBA8440-8780-4A61-88E1-2AA5AD4657CB@xxxxxx Quote: > Thanks! That fixed the problem. I just don't understand why it worked for > a couple of days and then quit, but I don't guess it really matters. > > Thanks! |
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02-08-2009
| #5 (permalink) |
| | Re: Error when trying to start a video call I too have the same problem. Mine has a twist though. My mother and I have the same camera and 2009, her's works mine doesn't. Any ideas? "Jonathan Kay [MVP]" wrote: Quote: > Greetings Charity, > > Which version is it that you're using? If it's 2009, you might try uninstalling that and > trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and > Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove > Messenger. > > You can then download and run the following MSI (Microsoft Installer) file: > http://messenger.jonathankay.com/redir/wlm85.asp > > Your mother shouldn't have to change anything though. > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > "Charity" <Charity@xxxxxx> wrote in message > news:E504E1A8-138C-4209-93A2-FC0D91D65E50@xxxxxx Quote: > > My mother is accross the US. We bought a web cam so that we could chat and > > she could see the kids. It worked perfectly for 2 days, then I started > > getting a message Messenger is not available right now. Please try again > > later. (0x8ac70013). It also will not allow me to run setup on audo and > > video. Any suggestions? > > |
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