I'm unsure of the process involved for authentication when these types of problems occur.
However, if you specifically requested assistance from Windows Live ID services or Live
Messenger support, then it probably is legitimate.
Regardless, I would make a copy and black out information they don't need to know before
faxing anything. Although hardly ideal, I might consider just opening a new Live ID and
leaving this one too, if that's an option for you.
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
"thank you" <thank you@xxxxxx> wrote in message
> Is there any reason I would be asked to fax a copy of my drivers license and
> birth certificate to gain back accsess to my Windows messanger? an error was
> rec'd saying the sign on belonged to a child and now all my information was
> needed to re-instate windows messanger. Your help is appriciated.