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02-08-2009
| #1 (permalink) |
| | Windows live won't run with Vista When I try to run Windows Live Messenger it stops working before I get a chance to enter my password. I had this problem last year. I think I was recommended to download the latest version of windows or Vista. Whatever I did it worked then. Unfortunately my hard disk failed. When it was replaced I had to install Windows Vista Home again from the CD. Now I have the same problem with Messenger - it won't work. It wont run and says something about a DEP error. There is no error number. I tried logging the problem with microsoft. The guy who e-mailed me back referred me to some "thread" which recommended either downloading something to change the PC registry or disabling DEP. I'm not very technical and do not want to do something that might cause an even bigger problem with my PC. I am assuming DEP is there for a good reason and I don't know what other problems I may cause by disabling it. Any ideas on what I should do next. |
My System Specs |
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02-08-2009
| #2 (permalink) |
| | Re: Windows live won't run with Vista Greetings pip, Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's known to case such problems. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "pipsmith" <pipsmith@xxxxxx> wrote in message news:E4A1DBEA-B306-4338-A90A-81A4E3796B2F@xxxxxx Quote: > When I try to run Windows Live Messenger it stops working before I get a > chance to enter my password. > > I had this problem last year. I think I was recommended to download the > latest version of windows or Vista. Whatever I did it worked then. > > Unfortunately my hard disk failed. When it was replaced I had to install > Windows Vista Home again from the CD. Now I have the same problem with > Messenger - it won't work. It wont run and says something about a DEP > error. There is no error number. > > I tried logging the problem with microsoft. The guy who e-mailed me back > referred me to some "thread" which recommended either downloading something > to change the PC registry or disabling DEP. > > I'm not very technical and do not want to do something that might cause an > even bigger problem with my PC. > > I am assuming DEP is there for a good reason and I don't know what other > problems I may cause by disabling it. > > Any ideas on what I should do next. > |
| My System Specs |
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02-09-2009
| #3 (permalink) |
| | Re: Windows live won't run with Vista Hi Jonathon, Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving myself open to other problems. What is eDataSecurity for? Regards, Elizabeth "Jonathan Kay [MVP]" wrote: Quote: > Greetings pip, > > Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's > known to case such problems. > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > "pipsmith" <pipsmith@xxxxxx> wrote in message > news:E4A1DBEA-B306-4338-A90A-81A4E3796B2F@xxxxxx Quote: > > When I try to run Windows Live Messenger it stops working before I get a > > chance to enter my password. > > > > I had this problem last year. I think I was recommended to download the > > latest version of windows or Vista. Whatever I did it worked then. > > > > Unfortunately my hard disk failed. When it was replaced I had to install > > Windows Vista Home again from the CD. Now I have the same problem with > > Messenger - it won't work. It wont run and says something about a DEP > > error. There is no error number. > > > > I tried logging the problem with microsoft. The guy who e-mailed me back > > referred me to some "thread" which recommended either downloading something > > to change the PC registry or disabling DEP. > > > > I'm not very technical and do not want to do something that might cause an > > even bigger problem with my PC. > > > > I am assuming DEP is there for a good reason and I don't know what other > > problems I may cause by disabling it. > > > > Any ideas on what I should do next. > > > |
| My System Specs |
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02-09-2009
| #4 (permalink) |
| | Re: Windows live won't run with Vista Hi Elizabeth, No, it's just a piece of value-add encryption software which you're not using (or else you would know what it is). There was an update on the Acer site at one time to update the eDataSecurity software to fix this bug but it's disappeared and doesn't appear to be available anymore. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "pipsmith" <pipsmith@xxxxxx> wrote in message news:E60898F6-B3D8-43BD-BA59-BEB48B0D17BB@xxxxxx Quote: > Hi Jonathon, > > Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving > myself open to other problems. What is eDataSecurity for? > > Regards, > > Elizabeth > > "Jonathan Kay [MVP]" wrote: > Quote: >> Greetings pip, >> >> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's >> known to case such problems. >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: http://www.messengergeek.com >> Messenger Resources: http://messenger.jonathankay.com >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> -- >> >> "pipsmith" <pipsmith@xxxxxx> wrote in message >> news:E4A1DBEA-B306-4338-A90A-81A4E3796B2F@xxxxxx Quote: >> > When I try to run Windows Live Messenger it stops working before I get a >> > chance to enter my password. >> > >> > I had this problem last year. I think I was recommended to download the >> > latest version of windows or Vista. Whatever I did it worked then. >> > >> > Unfortunately my hard disk failed. When it was replaced I had to install >> > Windows Vista Home again from the CD. Now I have the same problem with >> > Messenger - it won't work. It wont run and says something about a DEP >> > error. There is no error number. >> > >> > I tried logging the problem with microsoft. The guy who e-mailed me back >> > referred me to some "thread" which recommended either downloading something >> > to change the PC registry or disabling DEP. >> > >> > I'm not very technical and do not want to do something that might cause an >> > even bigger problem with my PC. >> > >> > I am assuming DEP is there for a good reason and I don't know what other >> > problems I may cause by disabling it. >> > >> > Any ideas on what I should do next. >> > >> |
| My System Specs |
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02-10-2009
| #5 (permalink) |
| | Re: Windows live won't run with Vista Hi Jonathan, I found a link on the Acer site for Vista Support under support &downloads. I downloaded a patch to solve the problem. It didn't work but it allowed be to disable eSecurity. Which now causes an annoying message to keep popping up when I logon. I'm bringing my PC back to the retailer today and they will sort out any remaining issues. Thank you for your help and advice. Kind regards, Elizabeth "Jonathan Kay [MVP]" wrote: Quote: > Hi Elizabeth, > > No, it's just a piece of value-add encryption software which you're not using (or else you > would know what it is). > > There was an update on the Acer site at one time to update the eDataSecurity software to fix > this bug but it's disappeared and doesn't appear to be available anymore. > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > "pipsmith" <pipsmith@xxxxxx> wrote in message > news:E60898F6-B3D8-43BD-BA59-BEB48B0D17BB@xxxxxx Quote: > > Hi Jonathon, > > > > Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving > > myself open to other problems. What is eDataSecurity for? > > > > Regards, > > > > Elizabeth > > > > "Jonathan Kay [MVP]" wrote: > > Quote: > >> Greetings pip, > >> > >> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's > >> known to case such problems. > >> > >> -- > >> Jonathan Kay > >> Microsoft MVP - Windows Live Messenger > >> MSN Messenger/Windows Messenger > >> MessengerGeek Blog: http://www.messengergeek.com > >> Messenger Resources: http://messenger.jonathankay.com > >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > >> -- > >> > >> "pipsmith" <pipsmith@xxxxxx> wrote in message > >> news:E4A1DBEA-B306-4338-A90A-81A4E3796B2F@xxxxxx > >> > When I try to run Windows Live Messenger it stops working before I get a > >> > chance to enter my password. > >> > > >> > I had this problem last year. I think I was recommended to download the > >> > latest version of windows or Vista. Whatever I did it worked then. > >> > > >> > Unfortunately my hard disk failed. When it was replaced I had to install > >> > Windows Vista Home again from the CD. Now I have the same problem with > >> > Messenger - it won't work. It wont run and says something about a DEP > >> > error. There is no error number. > >> > > >> > I tried logging the problem with microsoft. The guy who e-mailed me back > >> > referred me to some "thread" which recommended either downloading something > >> > to change the PC registry or disabling DEP. > >> > > >> > I'm not very technical and do not want to do something that might cause an > >> > even bigger problem with my PC. > >> > > >> > I am assuming DEP is there for a good reason and I don't know what other > >> > problems I may cause by disabling it. > >> > > >> > Any ideas on what I should do next. > >> > > >> > >> > |
| My System Specs |
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02-10-2009
| #6 (permalink) |
| | Re: Windows live won't run with Vista Hi Elizabeth, Alright, good luck to you! -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "pipsmith" <pipsmith@xxxxxx> wrote in message news:CEB7B39D-5213-4779-AC1E-A4A77C7382AC@xxxxxx Quote: > Hi Jonathan, > > I found a link on the Acer site for Vista Support under support &downloads. > I downloaded a patch to solve the problem. It didn't work but it allowed be > to disable eSecurity. Which now causes an annoying message to keep popping > up when I logon. > > I'm bringing my PC back to the retailer today and they will sort out any > remaining issues. > > Thank you for your help and advice. > > Kind regards, > > Elizabeth > > "Jonathan Kay [MVP]" wrote: > Quote: >> Hi Elizabeth, >> >> No, it's just a piece of value-add encryption software which you're not using (or else you >> would know what it is). >> >> There was an update on the Acer site at one time to update the eDataSecurity software to >> fix >> this bug but it's disappeared and doesn't appear to be available anymore. >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: http://www.messengergeek.com >> Messenger Resources: http://messenger.jonathankay.com >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> -- >> >> "pipsmith" <pipsmith@xxxxxx> wrote in message >> news:E60898F6-B3D8-43BD-BA59-BEB48B0D17BB@xxxxxx Quote: >> > Hi Jonathon, >> > >> > Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving >> > myself open to other problems. What is eDataSecurity for? >> > >> > Regards, >> > >> > Elizabeth >> > >> > "Jonathan Kay [MVP]" wrote: >> > >> >> Greetings pip, >> >> >> >> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as >> >> it's >> >> known to case such problems. >> >> >> >> -- >> >> Jonathan Kay >> >> Microsoft MVP - Windows Live Messenger >> >> MSN Messenger/Windows Messenger >> >> MessengerGeek Blog: http://www.messengergeek.com >> >> Messenger Resources: http://messenger.jonathankay.com >> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> >> -- >> >> >> >> "pipsmith" <pipsmith@xxxxxx> wrote in message >> >> news:E4A1DBEA-B306-4338-A90A-81A4E3796B2F@xxxxxx >> >> > When I try to run Windows Live Messenger it stops working before I get a >> >> > chance to enter my password. >> >> > >> >> > I had this problem last year. I think I was recommended to download the >> >> > latest version of windows or Vista. Whatever I did it worked then. >> >> > >> >> > Unfortunately my hard disk failed. When it was replaced I had to install >> >> > Windows Vista Home again from the CD. Now I have the same problem with >> >> > Messenger - it won't work. It wont run and says something about a DEP >> >> > error. There is no error number. >> >> > >> >> > I tried logging the problem with microsoft. The guy who e-mailed me back >> >> > referred me to some "thread" which recommended either downloading something >> >> > to change the PC registry or disabling DEP. >> >> > >> >> > I'm not very technical and do not want to do something that might cause an >> >> > even bigger problem with my PC. >> >> > >> >> > I am assuming DEP is there for a good reason and I don't know what other >> >> > problems I may cause by disabling it. >> >> > >> >> > Any ideas on what I should do next. >> >> > >> >> >> >> >> |
| My System Specs |
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03-19-2009
| #7 (permalink) |
| | I HAVE THE SAME PROBLEM HI JONATHAN I HAVE THE SAME PROBLEM, MESSENGER RUNS GOOD, BUT WHEN I TRY TO OPEN MY WEBCAM, NOT OTHERS WEBCAM, IT CRASH AND DEP CLOSE MESSENGER. MY HP F755LA SERIES LAPTOP RUNS VISTA HOME BASIC SPANISH VERSION, WITH ALL UPDATES INSTALED, AND MESSENGER 2009 FULL OFICIAL SPANISH VERSION. I SAW THAT THE PROBLEM IS COMMON ON ACER NOTEBOOKS BUT IN HP NOTEBOOKS TOO?? CAN YOU HELP ME ABOUT THIS?? |
| My System Specs |
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08-31-2009
| #8 (permalink) |
| | RE: I HAVE THE SAME PROBLEM Hi everybody, I have the same problem as DJ Metelex; I´m trying to found a solution, but nobody knows how to manage it. I do have an HP notebook as well, do somebody knows how to fix it? Many thanks, A "DJ METELEX" wrote: Quote: > HI JONATHAN > > I HAVE THE SAME PROBLEM, MESSENGER RUNS GOOD, BUT WHEN I TRY TO OPEN MY > WEBCAM, NOT OTHERS WEBCAM, IT CRASH AND DEP CLOSE MESSENGER. > > MY HP F755LA SERIES LAPTOP RUNS VISTA HOME BASIC SPANISH VERSION, WITH ALL > UPDATES INSTALED, AND MESSENGER 2009 FULL OFICIAL SPANISH VERSION. > > I SAW THAT THE PROBLEM IS COMMON ON ACER NOTEBOOKS BUT IN HP NOTEBOOKS TOO?? > CAN YOU HELP ME ABOUT THIS?? |
| My System Specs |
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