Glad I could be helpful. As a starting point for this problem, you might want to check that
any networking hardware (routers or modems that are acting as a router) on your brother's end
supports Universal Plug and Play (UPnP). Although not always completely accurate, this can
be checked by pressing the Alt key on the keyboard, choosing the Tools menu, then Options,
then the Connection category on the side and after waiting several seconds, it should display
whether UPnP is available or not.
UPnP is important as without it (and without a direct non-router/firewalled connection),
making direct connections between yourself and contacts won't work in a good chunk of
scenarios. If it can't make a direct connection, then it'll try through one of Messenger's
relay servers which have substantially inferior quality.
If that's not the issue or doesn't help, some other possibilities include high CPU usage from
something during voice calls (he can check out the Task Manager's Processes tab to see what's
going on there), or fluctuations in bandwidth (for instance, BitTorrent being used - in which
case, either of you might consider turning any sort of torrenting off before trying).
As a side note, the current Messenger version is actually considered a released version (not
beta), although rumour is that there will be an updated version sometime shortly with fixes.
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
"Drew" <Aylen1957@xxxxxx> wrote in message
> Jonathan I have had many experiences over the years that you have helped with, mostly
> indirectly with your responses to others. The problem I have actually my brother has is
> when using the new beta messenger and doing video and voice, He says my voice as well as my
> mom's voice come through very "gravelly" or growly as he puts it.. When my Mom and I talk
> using video and voice it is crystal clear. Also when we use voice clips it is also clear
> it only seems to be at his end with our voices during either voice conversations or video
> conversations. We all use dsl and have high end computers with newer webcams and mic's.
> Processors all mid to high end. Video cards all mid to high end. All drivers up to date
> that I know of. Any ideas? or a direction that I may pursuit? As always any help would be