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02-08-2009
| #1 (permalink) |
| | Ping: Jonathan Kay Jonathan I have had many experiences over the years that you have helped with, mostly indirectly with your responses to others. The problem I have actually my brother has is when using the new beta messenger and doing video and voice, He says my voice as well as my mom's voice come through very "gravelly" or growly as he puts it.. When my Mom and I talk using video and voice it is crystal clear. Also when we use voice clips it is also clear it only seems to be at his end with our voices during either voice conversations or video conversations. We all use dsl and have high end computers with newer webcams and mic's. Processors all mid to high end. Video cards all mid to high end. All drivers up to date that I know of. Any ideas? or a direction that I may pursuit? As always any help would be appreciated |
My System Specs |
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02-08-2009
| #2 (permalink) |
| | Re: Ping: Jonathan Kay Greetings Drew, Glad I could be helpful. As a starting point for this problem, you might want to check that any networking hardware (routers or modems that are acting as a router) on your brother's end supports Universal Plug and Play (UPnP). Although not always completely accurate, this can be checked by pressing the Alt key on the keyboard, choosing the Tools menu, then Options, then the Connection category on the side and after waiting several seconds, it should display whether UPnP is available or not. UPnP is important as without it (and without a direct non-router/firewalled connection), making direct connections between yourself and contacts won't work in a good chunk of scenarios. If it can't make a direct connection, then it'll try through one of Messenger's relay servers which have substantially inferior quality. If that's not the issue or doesn't help, some other possibilities include high CPU usage from something during voice calls (he can check out the Task Manager's Processes tab to see what's going on there), or fluctuations in bandwidth (for instance, BitTorrent being used - in which case, either of you might consider turning any sort of torrenting off before trying). As a side note, the current Messenger version is actually considered a released version (not beta), although rumour is that there will be an updated version sometime shortly with fixes. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Drew" <Aylen1957@xxxxxx> wrote in message news:98D458BB-C3A9-4ED6-9B54-BBECB9D0C4E4@xxxxxx Quote: > Jonathan I have had many experiences over the years that you have helped with, mostly > indirectly with your responses to others. The problem I have actually my brother has is > when using the new beta messenger and doing video and voice, He says my voice as well as my > mom's voice come through very "gravelly" or growly as he puts it.. When my Mom and I talk > using video and voice it is crystal clear. Also when we use voice clips it is also clear > it only seems to be at his end with our voices during either voice conversations or video > conversations. We all use dsl and have high end computers with newer webcams and mic's. > Processors all mid to high end. Video cards all mid to high end. All drivers up to date > that I know of. Any ideas? or a direction that I may pursuit? As always any help would be > appreciated |
| My System Specs |
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02-15-2009
| #3 (permalink) |
| | re: ping Jonathan Kay Here is the latest. I just had him install the newest version 14.0.8064.206 and it still is the same.. He just upgraded his modem this morning and still the same . Is it remotely possible that a sound card driver could be at fault? That has not been updated in years. The old if it ain't broke don't fix it rule applied here! I believe we have tried everything else, My Mom and I updated our wl messenger to the latest and it works perfectly between us but he still has the problem. "Drew" <Drew@xxxxxx> wrote in message news:8E66F7DD-C695-4D87-A45F-7AFE2B748630@xxxxxx Quote: > Ok guys. This is a update on what has happened so far. I had him uninstall > messenger 2009 and then download the new one again this time with no > firewall, no antivirus and no antispyware running. after reinstalling we > tested again and it does the same thing. I am going to have him reinstall > 8.5 > so we can verify that that works and then go from there. as for his camera > it > is a older logitech quickcam stx with a external mic rather than the built > in > one. I also had him try with the built in mic and still the same. will > keep > this post updated..Thanks again for the help > > "Jonathan Kay [MVP]" wrote: > Quote: >> Hi, >> >> Absolutely I think you should try going back to 8.5 (and just use that, >> at least >> temporarily). Over the past months, 2009 has been well known to have all >> sorts of issues >> with voice/video, so this wouldn't surprise me if downgrading would solve >> the issue. >> >> He can do so by uninstalling the Windows Live Essentials Suite in >> Programs and Features/Add >> or Remove Programs in the Control Panel, and then install the previous >> version from here: >> http://microsoft.com/downloads/detai...5-0487bd5e84ef >> >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: http://www.messengergeek.com >> Messenger Resources: http://messenger.jonathankay.com >> (c) 2009 Jonathan Kay - If redistributing, you must include this >> signature or citation >> -- >> >> "Drew" <Aylen1957@xxxxxx> wrote in message >> news:A1327654-FBA4-4F68-9DB1-15CD5A7FD5F9@xxxxxx Quote: >> > Jonathan. Something I should point out that I realized that I missed on >> > was the fact that >> > previously He was running live messenger 8.5 and the voice was clear. >> > It was only after >> > upgrading that it became distorted. I had him shut down his firewall >> > and both his >> > antispyware and antivirus and yes his router is upnp and yet still the >> > same persists. We >> > have been communicating through messenger for years and never had a >> > problem. He is a few >> > miles east of you and I am in Reno Nv. A idea that I am considering >> > and please tell me >> > what you think is first have him uninstall the newest version and go >> > back to 8.5 and try >> > communicating with that as I am wondering if the download and install >> > got screwed up >> > somehow. Secondly have him re download and reinstall and then try >> > again. Thanks again for >> > all your help. >> > >> > "Jonathan Kay [MVP]" <msnewsreplies@xxxxxx> wrote in message >> > news:u7N0pHniJHA.1252@xxxxxx >> >> Greetings Drew, >> >> >> >> Glad I could be helpful. As a starting point for this problem, you >> >> might want to check >> >> that any networking hardware (routers or modems that are acting as a >> >> router) on your >> >> brother's end supports Universal Plug and Play (UPnP). Although not >> >> always completely >> >> accurate, this can be checked by pressing the Alt key on the keyboard, >> >> choosing the Tools >> >> menu, then Options, then the Connection category on the side and after >> >> waiting several >> >> seconds, it should display whether UPnP is available or not. >> >> >> >> UPnP is important as without it (and without a direct >> >> non-router/firewalled connection), >> >> making direct connections between yourself and contacts won't work in >> >> a good chunk of >> >> scenarios. If it can't make a direct connection, then it'll try >> >> through one of >> >> Messenger's relay servers which have substantially inferior quality. >> >> >> >> If that's not the issue or doesn't help, some other possibilities >> >> include high CPU usage >> >> from something during voice calls (he can check out the Task Manager's >> >> Processes tab to >> >> see what's going on there), or fluctuations in bandwidth (for >> >> instance, BitTorrent being >> >> used - in which case, either of you might consider turning any sort of >> >> torrenting off >> >> before trying). >> >> >> >> As a side note, the current Messenger version is actually considered a >> >> released version >> >> (not beta), although rumour is that there will be an updated version >> >> sometime shortly with >> >> fixes. >> >> >> >> -- >> >> Jonathan Kay >> >> Microsoft MVP - Windows Live Messenger >> >> MSN Messenger/Windows Messenger >> >> MessengerGeek Blog: http://www.messengergeek.com >> >> Messenger Resources: http://messenger.jonathankay.com >> >> (c) 2009 Jonathan Kay - If redistributing, you must include this >> >> signature or citation >> >> -- >> >> >> >> "Drew" <Aylen1957@xxxxxx> wrote in message >> >> news:98D458BB-C3A9-4ED6-9B54-BBECB9D0C4E4@xxxxxx >> >>> Jonathan I have had many experiences over the years that you have >> >>> helped with, mostly >> >>> indirectly with your responses to others. The problem I have actually >> >>> my brother has is >> >>> when using the new beta messenger and doing video and voice, He says >> >>> my voice as well as >> >>> my mom's voice come through very "gravelly" or growly as he puts it.. >> >>> When my Mom and I >> >>> talk using video and voice it is crystal clear. Also when we use >> >>> voice clips it is also >> >>> clear it only seems to be at his end with our voices during either >> >>> voice conversations or >> >>> video conversations. We all use dsl and have high end computers with >> >>> newer webcams and >> >>> mic's. Processors all mid to high end. Video cards all mid to high >> >>> end. All drivers up to >> >>> date that I know of. Any ideas? or a direction that I may pursuit? As >> >>> always any help >> >>> would be appreciated >> >> >> >> >> |
| My System Specs |
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02-15-2009
| #4 (permalink) |
| | Re: ping Jonathan Kay Hi, I was rather hoping this new build would fix some of these issues, but so far, it hasn't fixed much for anyone. The soundcard is probably fine, although no harm in looking for new drivers when difficulties are being encountered. Assuming you don't want to downgrade back to 8.5, I'd suggest the two of you could possible use something else like Skype for voice communication since I realize this feature is probably very important for you. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Drew" <Aylen1957@xxxxxx> wrote in message news:70C06220-24D2-4C91-BF22-B81EE3587DCA@xxxxxx Quote: > Here is the latest. I just had him install the newest version 14.0.8064.206 > and it still is the same.. He just upgraded his modem this morning and still > the same . Is it remotely possible that a sound card driver could be at > fault? That has not been updated in years. The old if it ain't broke don't > fix it rule applied here! I believe we have tried everything else, My Mom > and I updated our wl messenger to the latest and it works perfectly between us but he > still has the problem. > > "Drew" <Drew@xxxxxx> wrote in message > news:8E66F7DD-C695-4D87-A45F-7AFE2B748630@xxxxxx Quote: >> Ok guys. This is a update on what has happened so far. I had him uninstall >> messenger 2009 and then download the new one again this time with no >> firewall, no antivirus and no antispyware running. after reinstalling we >> tested again and it does the same thing. I am going to have him reinstall >> 8.5 >> so we can verify that that works and then go from there. as for his camera >> it >> is a older logitech quickcam stx with a external mic rather than the built >> in >> one. I also had him try with the built in mic and still the same. will >> keep >> this post updated..Thanks again for the help >> >> "Jonathan Kay [MVP]" wrote: >> Quote: >>> Hi, >>> >>> Absolutely I think you should try going back to 8.5 (and just use that, >>> at least >>> temporarily). Over the past months, 2009 has been well known to have all >>> sorts of issues >>> with voice/video, so this wouldn't surprise me if downgrading would solve >>> the issue. >>> >>> He can do so by uninstalling the Windows Live Essentials Suite in >>> Programs and Features/Add >>> or Remove Programs in the Control Panel, and then install the previous >>> version from here: >>> http://microsoft.com/downloads/detai...5-0487bd5e84ef >>> >>> >>> -- >>> Jonathan Kay >>> Microsoft MVP - Windows Live Messenger >>> MSN Messenger/Windows Messenger >>> MessengerGeek Blog: http://www.messengergeek.com >>> Messenger Resources: http://messenger.jonathankay.com >>> (c) 2009 Jonathan Kay - If redistributing, you must include this >>> signature or citation >>> -- >>> >>> "Drew" <Aylen1957@xxxxxx> wrote in message >>> news:A1327654-FBA4-4F68-9DB1-15CD5A7FD5F9@xxxxxx >>> > Jonathan. Something I should point out that I realized that I missed on >>> > was the fact that >>> > previously He was running live messenger 8.5 and the voice was clear. >>> > It was only after >>> > upgrading that it became distorted. I had him shut down his firewall >>> > and both his >>> > antispyware and antivirus and yes his router is upnp and yet still the >>> > same persists. We >>> > have been communicating through messenger for years and never had a >>> > problem. He is a few >>> > miles east of you and I am in Reno Nv. A idea that I am considering >>> > and please tell me >>> > what you think is first have him uninstall the newest version and go >>> > back to 8.5 and try >>> > communicating with that as I am wondering if the download and install >>> > got screwed up >>> > somehow. Secondly have him re download and reinstall and then try >>> > again. Thanks again for >>> > all your help. >>> > >>> > "Jonathan Kay [MVP]" <msnewsreplies@xxxxxx> wrote in message >>> > news:u7N0pHniJHA.1252@xxxxxx >>> >> Greetings Drew, >>> >> >>> >> Glad I could be helpful. As a starting point for this problem, you >>> >> might want to check >>> >> that any networking hardware (routers or modems that are acting as a >>> >> router) on your >>> >> brother's end supports Universal Plug and Play (UPnP). Although not >>> >> always completely >>> >> accurate, this can be checked by pressing the Alt key on the keyboard, >>> >> choosing the Tools >>> >> menu, then Options, then the Connection category on the side and after >>> >> waiting several >>> >> seconds, it should display whether UPnP is available or not. >>> >> >>> >> UPnP is important as without it (and without a direct >>> >> non-router/firewalled connection), >>> >> making direct connections between yourself and contacts won't work in >>> >> a good chunk of >>> >> scenarios. If it can't make a direct connection, then it'll try >>> >> through one of >>> >> Messenger's relay servers which have substantially inferior quality. >>> >> >>> >> If that's not the issue or doesn't help, some other possibilities >>> >> include high CPU usage >>> >> from something during voice calls (he can check out the Task Manager's >>> >> Processes tab to >>> >> see what's going on there), or fluctuations in bandwidth (for >>> >> instance, BitTorrent being >>> >> used - in which case, either of you might consider turning any sort of >>> >> torrenting off >>> >> before trying). >>> >> >>> >> As a side note, the current Messenger version is actually considered a >>> >> released version >>> >> (not beta), although rumour is that there will be an updated version >>> >> sometime shortly with >>> >> fixes. >>> >> >>> >> -- >>> >> Jonathan Kay >>> >> Microsoft MVP - Windows Live Messenger >>> >> MSN Messenger/Windows Messenger >>> >> MessengerGeek Blog: http://www.messengergeek.com >>> >> Messenger Resources: http://messenger.jonathankay.com >>> >> (c) 2009 Jonathan Kay - If redistributing, you must include this >>> >> signature or citation >>> >> -- >>> >> >>> >> "Drew" <Aylen1957@xxxxxx> wrote in message >>> >> news:98D458BB-C3A9-4ED6-9B54-BBECB9D0C4E4@xxxxxx >>> >>> Jonathan I have had many experiences over the years that you have >>> >>> helped with, mostly >>> >>> indirectly with your responses to others. The problem I have actually >>> >>> my brother has is >>> >>> when using the new beta messenger and doing video and voice, He says >>> >>> my voice as well as >>> >>> my mom's voice come through very "gravelly" or growly as he puts it.. >>> >>> When my Mom and I >>> >>> talk using video and voice it is crystal clear. Also when we use >>> >>> voice clips it is also >>> >>> clear it only seems to be at his end with our voices during either >>> >>> voice conversations or >>> >>> video conversations. We all use dsl and have high end computers with >>> >>> newer webcams and >>> >>> mic's. Processors all mid to high end. Video cards all mid to high >>> >>> end. All drivers up to >>> >>> date that I know of. Any ideas? or a direction that I may pursuit? As >>> >>> always any help >>> >>> would be appreciated >>> >> >>> >> >>> >>> |
| My System Specs |
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