Vista - RE: Messenger 2009 will not sign in, and then I have no internet

02-26-2009

Also I think I should mention I am running Windows xp and have cogego anti
virus, my firewall is set to allow windows live messenger. I can't think of
anything else that might help diagnose the problem but if you need more
information I can post it.

PLEASE HELP!!!!

"Laura Butler" wrote:

Quote:

> I have downloaded Windows live messenger 2009. I have not been able to sign
> in. The little men spin around for about 5 minutes and then at the bottom
> right my blue guy has a red X and when I click on the messenger program it is
> not responding. Also after this has happened I have no internet connection. I
> have to either uninstall messenger or restart my computer to gain access to
> my internet again.
>
> I have tried to uninstall and reinstall the 2009 version of messenger but
> this still does not fix the problem. I have checked the time and date on my
> computer and they are correct. I have deleted the messenger contacts cache
> folders. I have tried to locate the "policies" folder in the msn messenger
> reg key files...but i dont have that folder (this information was listed as a
> way to solve the problem on a different forum)
> I have deleted all forms of windows messenger, windows live messenger, msn
> messenger, windows live plus and anything else I found that was listed as
> windows live messenger or msn messenger. And then re-installed Live messenger
> 209 and it still will not sign me in.
>
> Please help!!!!!! I really enjoy chatting with family and friends on
> messenger but now I am not able to do so.
>
> If possible can you email me your responses as im not sure I will be able to
> find this forum again...it took me 3 hours to try and find a way to contact
> microsoft through an email and I was UNSUCCESSFUL!!
>
> Thank you so very much
> lauralynnebutler@xxxxxx
>
> Laura Butler

02-26-2009	#1 (permalink)
Laura Butler n/a posts	RE: Messenger 2009 will not sign in, and then I have no internet Also I think I should mention I am running Windows xp and have cogego anti virus, my firewall is set to allow windows live messenger. I can't think of anything else that might help diagnose the problem but if you need more information I can post it. PLEASE HELP!!!! "Laura Butler" wrote: Quote: > I have downloaded Windows live messenger 2009. I have not been able to sign > in. The little men spin around for about 5 minutes and then at the bottom > right my blue guy has a red X and when I click on the messenger program it is > not responding. Also after this has happened I have no internet connection. I > have to either uninstall messenger or restart my computer to gain access to > my internet again. > > I have tried to uninstall and reinstall the 2009 version of messenger but > this still does not fix the problem. I have checked the time and date on my > computer and they are correct. I have deleted the messenger contacts cache > folders. I have tried to locate the "policies" folder in the msn messenger > reg key files...but i dont have that folder (this information was listed as a > way to solve the problem on a different forum) > I have deleted all forms of windows messenger, windows live messenger, msn > messenger, windows live plus and anything else I found that was listed as > windows live messenger or msn messenger. And then re-installed Live messenger > 209 and it still will not sign me in. > > Please help!!!!!! I really enjoy chatting with family and friends on > messenger but now I am not able to do so. > > If possible can you email me your responses as im not sure I will be able to > find this forum again...it took me 3 hours to try and find a way to contact > microsoft through an email and I was UNSUCCESSFUL!! > > Thank you so very much > lauralynnebutler@xxxxxx > > Laura Butler
My System Specs

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