Windows Vista Forums

Live Messenger 09 hangs when clicking emote or winks tab

  1. #1


    Join Date : Mar 2009
    Posts : 3
    vista ulti 64
    Local Time: 22:15

    Live Messenger 09 hangs when clicking emote or winks tab

    Howdy all,

    Just as title says, I am using Live Messenger 2009, latest version. When i click on the emotes or winks tab the window will freeze for some time. Like the program hangs or something. Sometimes it will come back if i wait a while, other times i have to use task manager to close messenger and restart it.

    Is there a workaround for this problem??


    Ply

      My System SpecsSystem Spec

  2. #2


    Join Date : Mar 2009
    Posts : 3
    vista ulti 64
    Local Time: 22:15


      Thread Starter

    Re: Live Messenger 09 hangs when clicking emote or winks tab

    Bueller....
    Bueller....
    Bueller...

      My System SpecsSystem Spec

  3. #3


    Jonathan Kay [MVP] Guest

    Re: Live Messenger 09 hangs when clicking emote or winks tab

    Greetings,

    Well I've not heard of this problem precisely but it should be relatively easy to track down
    using process of elimination.
    Out of curiosity though, do you have a large number of emoticons or winks?

    So to begin to at least eliminate some possibilites, shut down Messenger and then navigate to
    one of the following folders;
    On XP:
    \Documents and Settings\username\Local Settings\Application
    Data\Microsoft\Messenger\LiveID\ObjectStore
    and on Vista:
    \Users\username\Appdata\Local\Microsoft\Messenger\LiveID\ObjectStore

    Where username is your Windows username and LiveID is your Windows Live ID e-mail address.

    Additionally, some of these folders will be hidden by default, to see them simply press the
    Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
    then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
    After click OK, they should appear with the other folders.

    Once you're there, rename the Winks3 and CustomEmoticons folders (say OldWinks3 and
    OldCustomEmoticons, respectfully). Restart Messenger, sign in and then try it now. If it
    works, sign out again and move a few of the files from the "old" folders to the newly created
    ones. Sign in again and see what happens. I'm sure you see where this is going, so see how
    far you get. Note any repeats you get will just be the default ones, you can safely move
    them overtop or ignore them.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    "plywood99" <guest@xxxxxx-email.com> wrote in message
    news:8f44f32286494da05652288d6e1085c5@xxxxxx-gateway.com...

    >
    > Howdy all,
    >
    > Just as title says, I am using Live Messenger 2009, latest version.
    > When i click on the emotes or winks tab the window will freeze for some
    > time. Like the program hangs or something. Sometimes it will come back
    > if i wait a while, other times i have to use task manager to close
    > messenger and restart it.
    >
    > Is there a workaround for this problem??
    >
    >
    > Ply
    >
    >
    > --
    > plywood99


      My System SpecsSystem Spec

  4. #4


    Join Date : Mar 2009
    Posts : 3
    vista ulti 64
    Local Time: 22:15


      Thread Starter

    Re: Live Messenger 09 hangs when clicking emote or winks tab

    Quote Originally Posted by Jonathan Kay [MVP] View Post
    Greetings,

    Well I've not heard of this problem precisely but it should be relatively easy to track down
    using process of elimination.
    Out of curiosity though, do you have a large number of emoticons or winks?

    So to begin to at least eliminate some possibilites, shut down Messenger and then navigate to
    one of the following folders;
    On XP:
    \Documents and Settings\username\Local Settings\Application
    Data\Microsoft\Messenger\LiveID\ObjectStore
    and on Vista:
    \Users\username\Appdata\Local\Microsoft\Messenger\LiveID\ObjectStore

    Where username is your Windows username and LiveID is your Windows Live ID e-mail address.

    Additionally, some of these folders will be hidden by default, to see them simply press the
    Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
    then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
    After click OK, they should appear with the other folders.

    Once you're there, rename the Winks3 and CustomEmoticons folders (say OldWinks3 and
    OldCustomEmoticons, respectfully). Restart Messenger, sign in and then try it now. If it
    works, sign out again and move a few of the files from the "old" folders to the newly created
    ones. Sign in again and see what happens. I'm sure you see where this is going, so see how
    far you get. Note any repeats you get will just be the default ones, you can safely move
    them overtop or ignore them.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live
    Messenger Resources: MSN/Windows Messenger Resources
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    "plywood99" <guest@xxxxxx-email.com> wrote in message
    news:8f44f32286494da05652288d6e1085c5@xxxxxx-gateway.com...
    >
    > Howdy all,
    >
    > Just as title says, I am using Live Messenger 2009, latest version.
    > When i click on the emotes or winks tab the window will freeze for some
    > time. Like the program hangs or something. Sometimes it will come back
    > if i wait a while, other times i have to use task manager to close
    > messenger and restart it.
    >
    > Is there a workaround for this problem??
    >
    >
    > Ply
    >
    >
    > --
    > plywood99
    Thank you for the very thorough reply Jonathan. I did just as you said and a bit more. I uninstalled Live 2009, deleted the Wink3 and CustomEmoticons folders. I then re-installed Live 2009.

    Sadly the problem persist. My very first conversation, I clicked the emotes tab at bottom of page, Live 2009 locks up. Oddly while its locked, the other person was still sending me messages, I couldnt see them but i could here the received new message tone. And i could get messages from other people, but i couldnt alt-tab to there window...


    Ply

      My System SpecsSystem Spec

Live Messenger 09 hangs when clicking emote or winks tab

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