Vista - error 8e5e0220

Everytime i tried to sign in with the windows live messanger 2009 i keep
getting this error 8e5e0220. i tried a few solution on the web already but
it still could not fix it.

I am having the same problem. Can someone please please please help!!! It so
damn frustrating! Mine has been doing this for over 5 days =(

"Kenny" wrote:

This issue is commonly encountered if cache file is corrupted. You need to
remove it to refresh the file. I also included other steps that can help
fixing this issue such as configuring your firewall. Please follow the steps
as listed.



1. To configure Windows Live Messenger through the most common firewalls,
visit the following Web site: http://messenger-support.spaces.live.com



Refer to "How to enable Windows Live Messenger through your firewall" under
the FAQ section, click the link for the firewall that is installed on your
computer, and then follow the steps on the screen.



2. If you have a firewall that is not listed, see the firewall
manufacturer's documentation or contact your firewall manufacturer to
configure Windows Live Messenger.



If issue persists, it is possible that you have corrupted cache files.
Please try removing it by following the steps below.



1. Enable hidden files and folders, follow these steps:



a. Click Start, click Run , type Explorer, and then press ENTER.

b. In the window that opens, on the Tools menu, click Folder Options.

c. Click the View tab.

d. In the Advanced settings list, select Show hidden files and folders under
Hidden files and folders.

e. Click to clear the Hide extensions for known file types check box.

f. Click OK to close the Folder Options window.



2. Delete the contacts cache folder, follow these steps:



Important: Before deleting the contact cache folder, make sure that the
msnmsgr process is killed in the Task Manager and you are signed out of
Windows Live Messenger.



a. Click Start , and then click My computer .

b. Please follow this path:



C:\Documents and Settings\ <User Profile> \Local Settings\Application
Data\Microsoft\



Note: User Profile is your Windows profile name.



c. Locate the Windows Live Contacts folder and delete it.

d. Re-launch Windows Live Messenger and try to sign in again. Verify if the
issue remains.



3. Configure your firewall to allow Windows Live Messenger.

4. If issue persists, please provide us the new set of log files.



A. Delete the old log files.



Right-click the Start button and then click Explore. In the window that
opens, click Folder Options on the Tools menu. Click the View tab, and then
make sure that Show Hidden files and folders option is selected.



1. Click Start, click Run, type %userprofile%\Local Settings\ and then
click OK.

2. Double-click the Application Data folder, double-click Microsoft, and
then double-click Messenger.

3. In the Messenger folder, look for the MsnMsgr.txt and ContactsLog.txt
files and delete them.

4. If you don't see the MsnMsgr.txt file, please proceed to step B to enable
the connection logging.



B. Turn on connection logging if the feature is not yet enabled.



1. Start Windows Live Messenger but do not sign in.

2. On the Tools menu, click Options.

3. In the left navigation bar, click Connection.

4. Click Advanced Settings.

5. Under Connection Logging, make sure that the Save a log of my server
connections to help troubleshoot connection problems check box is selected.

6. Click OK.



C. Try to sign in to Windows Live Messenger again to replicate the error or
issue being encountered with the service. A new connectivity log file,
MSNMsgr.txt, is created the moment a sign in attempt to the service is made.
When errors or issues are encountered, the connection logging feature will
capture their logs

"Kenny" wrote:

This issue is commonly encountered if cache file is corrupted. You need to remove it to refresh the file. I also included other steps that can help fixing this issue such as configuring your firewall. Please follow the steps as listed.



1. To configure Windows Live Messenger through the most common firewalls, visit the following Web site: Messenger Support Space - Windows Live



Refer to "How to enable Windows Live Messenger through your firewall" under the FAQ section, click the link for the firewall that is installed on your computer, and then follow the steps on the screen.



2. If you have a firewall that is not listed, see the firewall manufacturer's documentation or contact your firewall manufacturer to configure Windows Live Messenger.



If issue persists, it is possible that you have corrupted cache files. Please try removing it by following the steps below.



1. Enable hidden files and folders, follow these steps:



a. Click Start, click Run , type Explorer, and then press ENTER.

b. In the window that opens, on the Tools menu, click Folder Options.

c. Click the View tab.

d. In the Advanced settings list, select Show hidden files and folders under Hidden files and folders.

e. Click to clear the Hide extensions for known file types check box.

f. Click OK to close the Folder Options window.



2. Delete the contacts cache folder, follow these steps:



Important: Before deleting the contact cache folder, make sure that the msnmsgr process is killed in the Task Manager and you are signed out of Windows Live Messenger.



a. Click Start , and then click My computer .

b. Please follow this path:



C:\Documents and Settings\ <User Profile> \Local Settings\Application Data\Microsoft\



Note: User Profile is your Windows profile name.



c. Locate the Windows Live Contacts folder and delete it.

d. Re-launch Windows Live Messenger and try to sign in again. Verify if the issue remains.



3. Configure your firewall to allow Windows Live Messenger.

4. If issue persists, please provide us the new set of log files.



A. Delete the old log files.



Right-click the Start button and then click Explore. In the window that opens, click Folder Options on the Tools menu. Click the View tab, and then make sure that Show Hidden files and folders option is selected.



1. Click Start, click Run, type %userprofile%\Local Settings\ and then click OK.

2. Double-click the Application Data folder, double-click Microsoft, and then double-click Messenger.

3. In the Messenger folder, look for the MsnMsgr.txt and ContactsLog.txt files and delete them.

4. If you don't see the MsnMsgr.txt file, please proceed to step B to enable the connection logging.



B. Turn on connection logging if the feature is not yet enabled.



1. Start Windows Live Messenger but do not sign in.

2. On the Tools menu, click Options.

3. In the left navigation bar, click Connection.

4. Click Advanced Settings.

5. Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected.

6. Click OK.



C. Try to sign in to Windows Live Messenger again to replicate the error or issue being encountered with the service. A new connectivity log file, MSNMsgr.txt, is created the moment a sign in attempt to the service is made. When errors or issues are encountered, the connection logging feature will capture their logs

"Kenny" wrote: