Vista - Updated Messenger not working With Web cam

I installed Microsoft LifeCam VX-3000 last summer and it worked beautifully
until I upgraded Windows messenger in January. Now I can't do a video call or
a voice call. It comes up with one of several messages.

It says "Messenger is not available right now. Please try again later.
(0x8ac70202)" When I try to answer a call.

It says "We couldn't start your camera device. Please check that your camera
is not currently in use by another program, and then try again." When I try
to make a call.

It says "Your computer does not have a sound card, or a sound card is not
selected." at other times.
I know I have sound because everything else I do has the sound working. When
I go to adjust audio and video setting it tells me "we are unable to run
audio and video setup"

How do I solve this problem? I have uninstalled and re installed the webcam
software.
Please help. I have parents who want to see their grandbabies.

Greetings,

Do you have McAfee SiteAdvisor installed by any chance? If so, this is a known issue.

See the following article for a workaround:
http://service.mcafee.com/faqdocument.aspx?id=TS100601

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"annewithany" <annewithany@xxxxxx> wrote in message
news:46CF07C2-F552-4DF6-A81C-1C7F57F95424@xxxxxx

I'm sorry, I don't know what McAfee SiteAdviser is. I don't think I have it
because nothing comes up under programs for McAfee. Any other ideas? My
webcam works with gmail chat but I prefer Windows messenger.

"Jonathan Kay [MVP]" wrote:

Same problem here since I updated. All my friends on live messenger are now unable to video chat. Different OS with mine being the newest (Vista Home Premium 64 bit). Had no problems chatting with anyone anywhere until I upgraded my live messenger. Come on tech support... you see there are millions with this problem. Send us a fix!!!!!

by any chance are you running McAfee?

"missbeverlyann" <guest@xxxxxx-email.com> wrote in message
news:4683e44948f327c4ece97b8c5bbac3f0@xxxxxx-gateway.com...

No, am not running McAfee am using Windows Live One Care....

Hi
Same problem here. No McAfee Software installed etc. Diffrent OS (Vista Ultimate, Vista Home Prem, XP Prof). When we try to start a WebConf with LiveMessenger 2009 build 14.0.8064.206) diffrent errors are displayed: 0x8100039d, 0x8ac70013.
Also we have the Problem when we start a Remote session via Messenger, the given password will not be accepted
Hope for fast help!
greets
Coolskin

Same here and for everyone i know with a webcam using WLM 2009. Sometimes i can't see my camera when i'm sending, other times i can't send sound. I don't have mcafee, and I use Vista premium. The only fix i have found is to unistall WL and my camera, then reinstall both. It seems to screw up every time there is a windows update. Not sure on that, but i can't seem to keep my camera running in this program for more then a day or two , and then have to reinstall everything again. I tried to reload an older version of WLM and was forced to do a manditory upgrade. If your going to force us to upgrade then maybe you'd better fix it. This is a windows live 2009 quirk that you need to get fixed! Skype works fine always!

hello there...
maybe this could help you guys
Fix Webcam Issue Error 0x8AC70013/0x8AC70202 of Windows Live Messenger
thanks

ok then ..no need for caps..moving on ...
try and google it mate see if you can anything that will help,,,
i will have another look for you now see what i can get i get back to you

on this page scroll down till you see best soultion you want ((MSN)) of course maybe this will help ...
apprantly it happened with all all anti-virus not just mcafee well hopes this helps
this is best i could come up with ...

Please check that your camera is not currently in use...... - FixYa