Windows Vista Forums
Vista Forums Home Join Vista Forums Windows 7 Forum Vista Tutorials Tags
Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks.

Go Back   Vista Forums > Windows Live > Live Messenger

Vista - windows live messenger 2009

Reply
 
Old 04-01-2009   #1 (permalink)
denis P


 
 

windows live messenger 2009

I cannot use remote assistance with messenger 2009 . Does anyone has the
same problem ?



My System SpecsSystem Spec
Old 04-01-2009   #2 (permalink)
Frosty


 
 

Re: windows live messenger 2009

Remote assistance has a 50% success rate at best due to routers, firewalls,
etc.

Sometimes a reboot of your modem/router helps.

"denis P" <denis P@xxxxxx> wrote in message
news:A6AD1B2B-FF77-4F8A-AED8-893C01736090@xxxxxx
Quote:

>I cannot use remote assistance with messenger 2009 . Does anyone has the
> same problem ?
>
>

My System SpecsSystem Spec
Old 04-01-2009   #3 (permalink)
Jonathan Kay [MVP]


 
 

Re: windows live messenger 2009

Greetings Denis,

Could you be a little more specific as to what you're seeing when you try? Some of the RA
problems are addressable, but others (like Frosty already mentioned) are networking-based and
may not be possible to overcome (very easily anyway).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"denis P" <denis P@xxxxxx> wrote in message
news:A6AD1B2B-FF77-4F8A-AED8-893C01736090@xxxxxx
Quote:

> I cannot use remote assistance with messenger 2009 . Does anyone has the
> same problem ?
>
>
My System SpecsSystem Spec
Old 04-03-2009   #4 (permalink)
derekge


 
 

RE: windows live messenger 2009

Yes, please be more specific, what are you doing that is not working, etc?
My System SpecsSystem Spec
Old 05-22-2009   #5 (permalink)


Vista Ultimate 32bit
 
 

Re: windows live messenger 2009

I know this is an old post but I'm having the same issue (I've currently got a support call open with MS about this)

There seems to be an issue when trying to use Remote Assistance between Messenger 2009 and 2009, and Messenger 2009 and 2008. When using 2008 to 2008 or earlier it all works fine.

When I test with 2009 to 2009, I receive the request, accept it and then nothing happens. It's the same if I request assistance from a 2008 client to a 2009 client.

If I do the request the other way round (i.e. from a 2009 client to a 2008 client), the 2008 client receives the mini pop up from Remote Assistance saying trying to connect and then disappears after about 10 minutes.

I've tested this with a number of contacts on my contact list, and they have tested it between themselves as well but to no avail.

I currently have 3 machines on my local network, all with firewalls turned off, all with static Internet IP addresses. Two of them have Messenger 2008 and one has 2009. I've tested between all three and the results are as I posted above.

Does anyone have a fix for this?
Thanks
Synn



Quote  Quote: Originally Posted by Jonathan Kay [MVP] View Post
Greetings Denis,

Could you be a little more specific as to what you're seeing when you try? Some of the RA
problems are addressable, but others (like Frosty already mentioned) are networking-based and
may not be possible to overcome (very easily anyway).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live
Messenger Resources: MSN/Windows Messenger Resources
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"denis P" <denis P@xxxxxx> wrote in message
news:A6AD1B2B-FF77-4F8A-AED8-893C01736090@xxxxxx
Quote:
> I cannot use remote assistance with messenger 2009 . Does anyone has the
> same problem ?
>
>
My System SpecsSystem Spec
Reply

Thread Tools


Similar Threads
Thread Forum
uninstall windows live messenger 2009 Live Messenger
Windows Live Messenger 2009 Live Messenger
NO sounds from my Windows Live Messenger 2009 Windows Live
Windows Live Messenger 2009 Beta Bug Live Messenger
Windows Live Messenger 2009 Live Messenger


Vista Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows Vista", the Start Orb, and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46