Vista - Re: hotmail not linking with messenger

[Forwarded to WLMessenger newsgroup via crosspost.]

Windows version? IE version? WLMessenger version?

Princess C wrote:

windows live messenger, the latest one. its only been happening since i
downloaded the latest one a few weeks ago.

"PA Bear [MS MVP]" wrote:

[One down, two to go...]

Princess C wrote:

hhmmm had to read that a few times to understand what IE and WLM stands for..
i assume IE is internet explorer which would be windows vista.. and as for
the rest i dont know. i use windows live hotmail and the latest version of
windows live messenger. im not exactly a pro at this, hence why im here

"PA Bear [MS MVP]" wrote:

Pick one: Vista or Vista SP1? (Right-click on My Computer & select
Properties to see the version)

Pick one: Internet Explorer (IE) 7 or IE8? (Click on IE Help | About to see
the version)

If you're running IE8 now, did this problem only start after you'd installed
it (which would have been sometime on or after 28 April 2009)?


Princess C wrote:

Hi, Princess.

What PA Bear means is that, any time you need help from these newsgroups,
you must remember that we cannot see your computer. ALL we know about it is
what you tell us here. So far, that's not much. :>(
Please tell us which version of Windows you are running. Windows Live runs
on Windows XP, Vista and the new Windows 7. These come in several versions,
and WinXP and Vista have had major Service Packs released which changed the
original operating systems in significant ways. What we would advise for
Windows XP Home Basic RTM (Released to Manufacturing - in other words, the
original WinXP with no updates) might not work at all for Windows Vista
Ultimate x64 SP2! So please tell us exactly which version you are using.
If you don't know, just press the Windows logo key, type in "winver" and
press Enter.

If your question involves the browser, please also tell us which version of
Internet Explorer (IE) you are using. WinXP shipped with Internet Explorer
version 6; Vista started with IE7, and Win7 has IE8. Both WinXP and Vista
should have been updated to IE8 by now, but please tell which one YOUR
computer is using. To find out, start IE and click Help | About Internet
Explorer.

And, in this Windows Live newsgroup, please tell us which version of each
Live component you are using. This can be the most confusing because "WLM"
can mean either Windows Live Mail or Windows Live Messenger, so we often use
"WLMail" or "WLMsgr" to distinguish them. Your original post was to
"windows.public.internet.mail", so our first guess was that you were asking
about WLMail. You started with a mention of "msn\hotmail", then "the mail
link of msn messenger", then "open up my emails"...

By this time, you had us pretty well confused!

So that's why PA Bear asked for your versions of Windows, IE and
WLMessenger. You responded with "windows live messenger, the latest one."
But "the latest one" is a moving target - like "tomorrow", which never
comes. It would clarify things a LOT if you would say you are using
"Windows Live Messenger, build 14.0.8064.0206" - or whichever build number
you have. Here again, the programs have changed from one build to the next
and what is good advice for one won't work for a different build number. To
find out, start WLM (either Mail or Messenger) and click Help | About...
We understand this. But the first thing you said in this thread was, "ive
used msn/hotmail for years". None of us were born knowing about computers.
So we had to learn enough to explain our problems well enough that someone
could help us. In "years" of using Hotmail, you should have learned enough
for that.
Good! This is the right place. But we are not mind readers and, as I said,
we can't see your computer, so you MUST tell us enough correct information
that we can help you.

You can plead ignorance - or you can get help. It won't be easy to do both.

RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxx
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

"Princess C" <PrincessC@xxxxxx> wrote in message
news:7DC97E1A-6DBB-434D-9E47-8B27B0FF5E4E@xxxxxx

im using sp1 and ie8. only downloaded ie8 a few days ago but this problem
been happening for weeks, so un-related. thanx

"PA Bear [MS MVP]" wrote:

Further diagnostic questions & tests:

1. Before these problems started, did clicking on an email (MailTo) link
open your browser to a Hotmail page?

2. Is FireFox or any other alternate browser installed?

3. If you click on the following link, what (if anything) happens? =>
name@xxxxxx

4. If you right-click on the following link & select "Open in new window",
what (if anything) happens? => www.hotmail.com

PS: I've pinged a Messenger MVP to see if he can assist us here.
--
~PA Bear

"Princess C" wrote:

1. before these problems starterd, did clicking on an email (mail to) link
open your browser to a hotmail page?
YES

2. is firefox or any other alternative browser installed?
NO FIREFOX, GOOGLE.CO.UK IS HOMEPAGE

3. if you click on the following link, what if anything happens?
name@xxxxxxS CANNOT FIND, CHECK SPELLING & TRY AGAIN

4. if you right click on the following link and select 'open in new window'
what, if anything happens? UNABLE TO CLICK ON THIS LINK

thanx

"PA Bear [MS MVP]" wrote: