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05-28-2009
| #1 (permalink) |
| | Windows Live Messenger 2009 cuts off my internet Hello I'm having a weird problem here, it started yesterday, all was fine and all of sudden I lost my connection fully, not only that, I couldn't even access to the modem's configuration page even when I was getting the ip address for the connection correctly, I mean no limited or null conectivity errors at all. I realized that this was when WLM 2009 was connected, I ran it and logged in and during a bit of time all was fine and then all of sudden I lost all the connection, I couldn't open any sites at all, nothing. But as soon I closed WLM the connection returned. So I want to know what's going on since this isn't a normal thing to happen. I didn't had any problems with WLM 2009 till this happened. Any help will be really appreciated. Thanks in advance |
My System Specs |
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05-28-2009
| #2 (permalink) |
| | Re: Windows Live Messenger 2009 cuts off my internet Greetings Daniel, Have you power cycle/reset your modem and/or any router in your network after this happened? Messenger has been known to cause such devices (and sometimes itself) to freeze if they don't interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you haven't had the problem before, a reset may do the trick in fixing it. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Daniel" <Daniel@xxxxxx> wrote in message news:7E1BE6CD-B2C5-4962-A1CC-98B76D6CBA00@xxxxxx Quote: > Hello I'm having a weird problem here, it started yesterday, all was fine and > all of sudden I lost my connection fully, not only that, I couldn't even > access to the modem's configuration page even when I was getting the ip > address for the connection correctly, I mean no limited or null conectivity > errors at all. > > I realized that this was when WLM 2009 was connected, I ran it and logged in > and during a bit of time all was fine and then all of sudden I lost all the > connection, I couldn't open any sites at all, nothing. > > But as soon I closed WLM the connection returned. > > So I want to know what's going on since this isn't a normal thing to happen. > > I didn't had any problems with WLM 2009 till this happened. > > Any help will be really appreciated. > > Thanks in advance |
| My System Specs |
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05-29-2009
| #3 (permalink) |
| | Re: Windows Live Messenger 2009 cuts off my internet I did resetted the modem but even when I did the steps to cycle/reset for some reason it retained the settings such as the name I gave to the wireless connection and the password as well other settings, hours ago that I got the connection working I did managed to enter in the router/modem (it is a wireless/wired modem that has router function) and from there I did a restore to factory defaults reset and so far it seemed it did the trick. Like a doctor would say, the patient will be still in observation, if nothing happens then guess the issue got fixed. Thank you very much for your reply, I'll reply again if something comes up. "Jonathan Kay [MVP]" wrote: Quote: > Greetings Daniel, > > Have you power cycle/reset your modem and/or any router in your network after this happened? > Messenger has been known to cause such devices (and sometimes itself) to freeze if they don't > interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you haven't > had the problem before, a reset may do the trick in fixing it. > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > "Daniel" <Daniel@xxxxxx> wrote in message > news:7E1BE6CD-B2C5-4962-A1CC-98B76D6CBA00@xxxxxx Quote: > > Hello I'm having a weird problem here, it started yesterday, all was fine and > > all of sudden I lost my connection fully, not only that, I couldn't even > > access to the modem's configuration page even when I was getting the ip > > address for the connection correctly, I mean no limited or null conectivity > > errors at all. > > > > I realized that this was when WLM 2009 was connected, I ran it and logged in > > and during a bit of time all was fine and then all of sudden I lost all the > > connection, I couldn't open any sites at all, nothing. > > > > But as soon I closed WLM the connection returned. > > > > So I want to know what's going on since this isn't a normal thing to happen. > > > > I didn't had any problems with WLM 2009 till this happened. > > > > Any help will be really appreciated. > > > > Thanks in advance > > |
| My System Specs |
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05-29-2009
| #4 (permalink) |
| | Re: Windows Live Messenger 2009 cuts off my internet Hi Daniel, Glad to hear it. May I enquire which manufacturer/model/firmware version the device is? -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Daniel" <Daniel@xxxxxx> wrote in message news:8AE282CE-E511-461B-A879-B52A941EBD89@xxxxxx Quote: > I did resetted the modem but even when I did the steps to cycle/reset for > some reason it retained the settings such as the name I gave to the wireless > connection and the password as well other settings, hours ago that I got the > connection working I did managed to enter in the router/modem (it is a > wireless/wired modem that has router function) and from there I did a restore > to factory defaults reset and so far it seemed it did the trick. > > Like a doctor would say, the patient will be still in observation, if > nothing happens then guess the issue got fixed. > > Thank you very much for your reply, I'll reply again if something comes up. > > "Jonathan Kay [MVP]" wrote: > Quote: >> Greetings Daniel, >> >> Have you power cycle/reset your modem and/or any router in your network after this >> happened? >> Messenger has been known to cause such devices (and sometimes itself) to freeze if they >> don't >> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you >> haven't >> had the problem before, a reset may do the trick in fixing it. >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: http://www.messengergeek.com >> Messenger Resources: http://messenger.jonathankay.com >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> -- >> >> "Daniel" <Daniel@xxxxxx> wrote in message >> news:7E1BE6CD-B2C5-4962-A1CC-98B76D6CBA00@xxxxxx Quote: >> > Hello I'm having a weird problem here, it started yesterday, all was fine and >> > all of sudden I lost my connection fully, not only that, I couldn't even >> > access to the modem's configuration page even when I was getting the ip >> > address for the connection correctly, I mean no limited or null conectivity >> > errors at all. >> > >> > I realized that this was when WLM 2009 was connected, I ran it and logged in >> > and during a bit of time all was fine and then all of sudden I lost all the >> > connection, I couldn't open any sites at all, nothing. >> > >> > But as soon I closed WLM the connection returned. >> > >> > So I want to know what's going on since this isn't a normal thing to happen. >> > >> > I didn't had any problems with WLM 2009 till this happened. >> > >> > Any help will be really appreciated. >> > >> > Thanks in advance >> >> |
| My System Specs |
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05-30-2009
| #5 (permalink) |
| | Re: Windows Live Messenger 2009 cuts off my internet Sure this is the modem's info: System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04 VENDOR: Arris Interactive, L.L.C. BOOTR: 6.03 SW_REV: TS.06.01.0X.012809D MODEL: WTM552G Product Type: 00000006 010adaa2 Product Release: 00000004 Flash Part: S29JL064H Download Revision: 2 Firmware Revision: TS.06.01.0X.012809D Serial Number: 821BN359A471204 Battery Charger FW Rev: 02.21 and here is extra data of the firmware: Firmware Name: asingh_dev0 Firmware Build Time: Wed Jan 28 13:46:09 EST 2009 And the MTA Hardware info: Mta Serial Number 821BN359A471204 Mta Type Identifier pktc1.0:05220101000201020901010B0A010305060708090A0B0C0C01000D010110010912020007 "Jonathan Kay [MVP]" wrote: Quote: > Hi Daniel, > > Glad to hear it. May I enquire which manufacturer/model/firmware version the device is? > > -- > Jonathan Kay > Microsoft MVP - Windows Live Messenger > MSN Messenger/Windows Messenger > MessengerGeek Blog: http://www.messengergeek.com > Messenger Resources: http://messenger.jonathankay.com > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > -- > > "Daniel" <Daniel@xxxxxx> wrote in message > news:8AE282CE-E511-461B-A879-B52A941EBD89@xxxxxx Quote: > > I did resetted the modem but even when I did the steps to cycle/reset for > > some reason it retained the settings such as the name I gave to the wireless > > connection and the password as well other settings, hours ago that I got the > > connection working I did managed to enter in the router/modem (it is a > > wireless/wired modem that has router function) and from there I did a restore > > to factory defaults reset and so far it seemed it did the trick. > > > > Like a doctor would say, the patient will be still in observation, if > > nothing happens then guess the issue got fixed. > > > > Thank you very much for your reply, I'll reply again if something comes up. > > > > "Jonathan Kay [MVP]" wrote: > > Quote: > >> Greetings Daniel, > >> > >> Have you power cycle/reset your modem and/or any router in your network after this > >> happened? > >> Messenger has been known to cause such devices (and sometimes itself) to freeze if they > >> don't > >> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you > >> haven't > >> had the problem before, a reset may do the trick in fixing it. > >> > >> -- > >> Jonathan Kay > >> Microsoft MVP - Windows Live Messenger > >> MSN Messenger/Windows Messenger > >> MessengerGeek Blog: http://www.messengergeek.com > >> Messenger Resources: http://messenger.jonathankay.com > >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation > >> -- > >> > >> "Daniel" <Daniel@xxxxxx> wrote in message > >> news:7E1BE6CD-B2C5-4962-A1CC-98B76D6CBA00@xxxxxx > >> > Hello I'm having a weird problem here, it started yesterday, all was fine and > >> > all of sudden I lost my connection fully, not only that, I couldn't even > >> > access to the modem's configuration page even when I was getting the ip > >> > address for the connection correctly, I mean no limited or null conectivity > >> > errors at all. > >> > > >> > I realized that this was when WLM 2009 was connected, I ran it and logged in > >> > and during a bit of time all was fine and then all of sudden I lost all the > >> > connection, I couldn't open any sites at all, nothing. > >> > > >> > But as soon I closed WLM the connection returned. > >> > > >> > So I want to know what's going on since this isn't a normal thing to happen. > >> > > >> > I didn't had any problems with WLM 2009 till this happened. > >> > > >> > Any help will be really appreciated. > >> > > >> > Thanks in advance > >> > >> > >> > |
| My System Specs |
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05-30-2009
| #6 (permalink) |
| | Re: Windows Live Messenger 2009 cuts off my internet Hi Daniel, Thanks very much  -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Daniel" <Daniel@xxxxxx> wrote in message news:9F936791-1960-496D-94D6-F2F0D3B4296D@xxxxxx Quote: > Sure this is the modem's info: > > System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem > HW_REV: 04 > VENDOR: Arris Interactive, L.L.C. > BOOTR: 6.03 > SW_REV: TS.06.01.0X.012809D > MODEL: WTM552G > Product Type: 00000006 010adaa2 > Product Release: 00000004 > Flash Part: S29JL064H > Download Revision: 2 > Firmware Revision: TS.06.01.0X.012809D > Serial Number: 821BN359A471204 > Battery Charger FW Rev: 02.21 > > and here is extra data of the firmware: > > Firmware Name: asingh_dev0 > Firmware Build Time: Wed Jan 28 13:46:09 EST 2009 > > And the MTA Hardware info: > > > Mta Serial Number 821BN359A471204 > Mta Type Identifier > pktc1.0:05220101000201020901010B0A010305060708090A0B0C0C01000D010110010912020007 > > > > "Jonathan Kay [MVP]" wrote: > Quote: >> Hi Daniel, >> >> Glad to hear it. May I enquire which manufacturer/model/firmware version the device is? >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: http://www.messengergeek.com >> Messenger Resources: http://messenger.jonathankay.com >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> -- >> >> "Daniel" <Daniel@xxxxxx> wrote in message >> news:8AE282CE-E511-461B-A879-B52A941EBD89@xxxxxx Quote: >> > I did resetted the modem but even when I did the steps to cycle/reset for >> > some reason it retained the settings such as the name I gave to the wireless >> > connection and the password as well other settings, hours ago that I got the >> > connection working I did managed to enter in the router/modem (it is a >> > wireless/wired modem that has router function) and from there I did a restore >> > to factory defaults reset and so far it seemed it did the trick. >> > >> > Like a doctor would say, the patient will be still in observation, if >> > nothing happens then guess the issue got fixed. >> > >> > Thank you very much for your reply, I'll reply again if something comes up. >> > >> > "Jonathan Kay [MVP]" wrote: >> > >> >> Greetings Daniel, >> >> >> >> Have you power cycle/reset your modem and/or any router in your network after this >> >> happened? >> >> Messenger has been known to cause such devices (and sometimes itself) to freeze if they >> >> don't >> >> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you >> >> haven't >> >> had the problem before, a reset may do the trick in fixing it. >> >> >> >> -- >> >> Jonathan Kay >> >> Microsoft MVP - Windows Live Messenger >> >> MSN Messenger/Windows Messenger >> >> MessengerGeek Blog: http://www.messengergeek.com >> >> Messenger Resources: http://messenger.jonathankay.com >> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> >> -- >> >> >> >> "Daniel" <Daniel@xxxxxx> wrote in message >> >> news:7E1BE6CD-B2C5-4962-A1CC-98B76D6CBA00@xxxxxx >> >> > Hello I'm having a weird problem here, it started yesterday, all was fine and >> >> > all of sudden I lost my connection fully, not only that, I couldn't even >> >> > access to the modem's configuration page even when I was getting the ip >> >> > address for the connection correctly, I mean no limited or null conectivity >> >> > errors at all. >> >> > >> >> > I realized that this was when WLM 2009 was connected, I ran it and logged in >> >> > and during a bit of time all was fine and then all of sudden I lost all the >> >> > connection, I couldn't open any sites at all, nothing. >> >> > >> >> > But as soon I closed WLM the connection returned. >> >> > >> >> > So I want to know what's going on since this isn't a normal thing to happen. >> >> > >> >> > I didn't had any problems with WLM 2009 till this happened. >> >> > >> >> > Any help will be really appreciated. >> >> > >> >> > Thanks in advance >> >> >> >> >> >> >> |
| My System Specs |
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