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Vista - Live Messenger Crashes Frequently Since Mandatory Update

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Old 09-17-2009   #1 (permalink)
Anthony Boyd


 
 

Live Messenger Crashes Frequently Since Mandatory Update

This is happening to everyone in my organization. We're all using XP
Pro with SP3. Here is what's in event viewer:

The description for Event ID ( 1000 ) in Source ( Windows Live
Messenger ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the /
AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: msnmsgr.exe,
14.0.8089.726, 4a6ce533, unknown, 0.0.0.0, 00000000, 0, 02b82140.

Any suggestions or solutions?

My System SpecsSystem Spec
Old 09-17-2009   #2 (permalink)
Beta Nick [MSFT]


 
 

Re: Live Messenger Crashes Frequently Since Mandatory Update

Hey Anthony.

Can you get me the BucketID? Here's how:
Getting the Bucket ID - XP - MsnMsgrDiagnostic events
Click Start
Click Run
Type eventvwr.msc
You might see a large list of events
Go to View -> Filter
In Event Types check only Error. Uncheck everything else.
In Event Source select Windows Live Messenger.
Click OK.
You event view should now only have Windows Live Messenger errors.
Sort by Date
Open the most recent event by double clicking on it.
Note down the following:
Event ID
Copy and paste any description text. Select the text, Press Ctrl+C, Open
Notepad or Email client, Press Ctrl+V


Thanks
Nick H.


"Anthony Boyd" <aboyd1227@newsgroup> wrote in message
news:93f9fd81-ecd9-410e-9033-9c293ec0c353@newsgroup
This is happening to everyone in my organization. We're all using XP
Pro with SP3. Here is what's in event viewer:
The description for Event ID ( 1000 ) in Source ( Windows Live
Messenger ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the /
AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: msnmsgr.exe,
14.0.8089.726, 4a6ce533, unknown, 0.0.0.0, 00000000, 0, 02b82140.

Any suggestions or solutions?

My System SpecsSystem Spec
Old 10-11-2009   #3 (permalink)
James0375


 
 

Re: Live Messenger Crashes Frequently Since Mandatory Update

Hmm I had the same problem and tried deleting the Contact Lists cache to
force the messenger to download my list again. It worked again after that.
Maybe you should try it.
My System SpecsSystem Spec
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