Windows Vista Forums

After suffering for months, I finally yield and seek your help :-)

  1. #1


    mjs Guest

    After suffering for months, I finally yield and seek your help :-)

    I'm not sure if this has been covered before, but I've run out of solutions.

    Windows Live Messenger will simply not run on my parents' computer. They've
    been living with this problem for months, and I've tried everything I can
    think of to resolve it. Hours upon hours of Googling and trying different
    ways to make it work.

    Installing. Un-installing. Looking for potential conflicts. Unloading
    whatever doesn't need to be loaded, just in case... nothing works.

    THE MACHINE :
    Very good HP computer, purchased recently, running XP SP3.

    THE PROBLEM :
    It'll install just fine. But then it won't load. When the installation is
    over, nothing happens. Usually it loads by itself. When I click on the icon
    to load it, you hear the HD react briefly, then nothing. Nothing happens.
    The process is in the process list, but the main Messenger window never pops
    open, the icon never appears in the running applications tray, and for all
    intents and purposes, it's just not working.

    THE (FAILED) SOLUTIONS :
    Listen, I've been using PCs and Windows for 15 years, and believe me, I've
    tried everything. Clean removals, re-installs, shutting down processes one
    by one and trying to load Messenger after each one to try to find the
    potential conflict... turning off the firewall for a brief moment... nothing
    worked.

    Every week, I uninstall the damn thing and re-download it from
    messenger.live.com, hoping whatever's faulty with the program gets fixed.
    But the problem persists.

    I have it running fine at home, but my parents completely gave up on it.
    It's a shame, too, because they used it to keep in touch with family back in
    Italy.

    Could anyone help me find a solution to this?

    Thanks!



      My System SpecsSystem Spec

  2.   


  3. #2


    Jonathan Kay [MVP] Guest

    Re: After suffering for months, I finally yield and seek your help :-)

    Greetings,

    What you're describing can happen in some cases if there's a router on the network that isn't
    responding correctly. If there is a router on the network, you might try resetting it or
    even unplugging the network cable, rebooting and seeing if it'll at least come up (for
    testing purposes).

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    "mjs" <no@newsgroup> wrote in message news:O4E5SYPSKHA.1796@newsgroup

    > I'm not sure if this has been covered before, but I've run out of solutions.
    >
    > Windows Live Messenger will simply not run on my parents' computer. They've been living
    > with this problem for months, and I've tried everything I can think of to resolve it. Hours
    > upon hours of Googling and trying different ways to make it work.
    >
    > Installing. Un-installing. Looking for potential conflicts. Unloading whatever doesn't need
    > to be loaded, just in case... nothing works.
    >
    > THE MACHINE :
    > Very good HP computer, purchased recently, running XP SP3.
    >
    > THE PROBLEM :
    > It'll install just fine. But then it won't load. When the installation is over, nothing
    > happens. Usually it loads by itself. When I click on the icon to load it, you hear the HD
    > react briefly, then nothing. Nothing happens. The process is in the process list, but the
    > main Messenger window never pops open, the icon never appears in the running applications
    > tray, and for all intents and purposes, it's just not working.
    >
    > THE (FAILED) SOLUTIONS :
    > Listen, I've been using PCs and Windows for 15 years, and believe me, I've tried
    > everything. Clean removals, re-installs, shutting down processes one by one and trying to
    > load Messenger after each one to try to find the potential conflict... turning off the
    > firewall for a brief moment... nothing worked.
    >
    > Every week, I uninstall the damn thing and re-download it from messenger.live.com, hoping
    > whatever's faulty with the program gets fixed. But the problem persists.
    >
    > I have it running fine at home, but my parents completely gave up on it. It's a shame, too,
    > because they used it to keep in touch with family back in Italy.
    >
    > Could anyone help me find a solution to this?
    >
    > Thanks!
    >

      My System SpecsSystem Spec

  4. #3


    mjs Guest

    Re: After suffering for months, I finally yield and seek your help :-)

    I'm not sure whether she's using a router or not... I'll check next time I
    go. If she is, and that's the problem, then consider it solved. But on the
    off-chance she's not... what Plan B do you recommend, so that I don't have
    to come back here asking for one after having already gone through the
    trouble of heading over there? ;-) Where would you look next, if the router
    isn't the problem?



    "Jonathan Kay [MVP]" <msnewsreplies@newsgroup> wrote in message
    news:eFVTN9USKHA.4048@newsgroup

    > Greetings,
    >
    > What you're describing can happen in some cases if there's a router on the
    > network that isn't responding correctly. If there is a router on the
    > network, you might try resetting it or even unplugging the network cable,
    > rebooting and seeing if it'll at least come up (for testing purposes).
    >
    > --
    > Jonathan Kay
    > Microsoft MVP - Windows Live Messenger
    > MSN Messenger/Windows Messenger
    > MessengerGeek Blog: http://www.messengergeek.com
    > Messenger Resources: http://messenger.jonathankay.com
    > (c) 2009 Jonathan Kay - If redistributing, you must include this signature
    > or citation
    > --
    >
    >
    > "mjs" <no@newsgroup> wrote in message
    > news:O4E5SYPSKHA.1796@newsgroup

    >> I'm not sure if this has been covered before, but I've run out of
    >> solutions.
    >>
    >> Windows Live Messenger will simply not run on my parents' computer.
    >> They've been living with this problem for months, and I've tried
    >> everything I can think of to resolve it. Hours upon hours of Googling and
    >> trying different ways to make it work.
    >>
    >> Installing. Un-installing. Looking for potential conflicts. Unloading
    >> whatever doesn't need to be loaded, just in case... nothing works.
    >>
    >> THE MACHINE :
    >> Very good HP computer, purchased recently, running XP SP3.
    >>
    >> THE PROBLEM :
    >> It'll install just fine. But then it won't load. When the installation is
    >> over, nothing happens. Usually it loads by itself. When I click on the
    >> icon to load it, you hear the HD react briefly, then nothing. Nothing
    >> happens. The process is in the process list, but the main Messenger
    >> window never pops open, the icon never appears in the running
    >> applications tray, and for all intents and purposes, it's just not
    >> working.
    >>
    >> THE (FAILED) SOLUTIONS :
    >> Listen, I've been using PCs and Windows for 15 years, and believe me,
    >> I've tried everything. Clean removals, re-installs, shutting down
    >> processes one by one and trying to load Messenger after each one to try
    >> to find the potential conflict... turning off the firewall for a brief
    >> moment... nothing worked.
    >>
    >> Every week, I uninstall the damn thing and re-download it from
    >> messenger.live.com, hoping whatever's faulty with the program gets fixed.
    >> But the problem persists.
    >>
    >> I have it running fine at home, but my parents completely gave up on it.
    >> It's a shame, too, because they used it to keep in touch with family back
    >> in Italy.
    >>
    >> Could anyone help me find a solution to this?
    >>
    >> Thanks!


      My System SpecsSystem Spec

  5. #4


    nony_15 Guest

    Re: After suffering for months, I finally yield and seek your help

    I don't think the router is the problem because we have 3 computers and mine
    is the only one that does not work. I mean MSN.

    "mjs" wrote:

    > I'm not sure whether she's using a router or not... I'll check next time I
    > go. If she is, and that's the problem, then consider it solved. But on the
    > off-chance she's not... what Plan B do you recommend, so that I don't have
    > to come back here asking for one after having already gone through the
    > trouble of heading over there? ;-) Where would you look next, if the router
    > isn't the problem?
    >
    >
    >
    > "Jonathan Kay [MVP]" <msnewsreplies@newsgroup> wrote in message
    > news:eFVTN9USKHA.4048@newsgroup

    > > Greetings,
    > >
    > > What you're describing can happen in some cases if there's a router on the
    > > network that isn't responding correctly. If there is a router on the
    > > network, you might try resetting it or even unplugging the network cable,
    > > rebooting and seeing if it'll at least come up (for testing purposes).
    > >
    > > --
    > > Jonathan Kay
    > > Microsoft MVP - Windows Live Messenger
    > > MSN Messenger/Windows Messenger
    > > MessengerGeek Blog: http://www.messengergeek.com
    > > Messenger Resources: http://messenger.jonathankay.com
    > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature
    > > or citation
    > > --
    > >
    > >
    > > "mjs" <no@newsgroup> wrote in message
    > > news:O4E5SYPSKHA.1796@newsgroup

    > >> I'm not sure if this has been covered before, but I've run out of
    > >> solutions.
    > >>
    > >> Windows Live Messenger will simply not run on my parents' computer.
    > >> They've been living with this problem for months, and I've tried
    > >> everything I can think of to resolve it. Hours upon hours of Googling and
    > >> trying different ways to make it work.
    > >>
    > >> Installing. Un-installing. Looking for potential conflicts. Unloading
    > >> whatever doesn't need to be loaded, just in case... nothing works.
    > >>
    > >> THE MACHINE :
    > >> Very good HP computer, purchased recently, running XP SP3.
    > >>
    > >> THE PROBLEM :
    > >> It'll install just fine. But then it won't load. When the installation is
    > >> over, nothing happens. Usually it loads by itself. When I click on the
    > >> icon to load it, you hear the HD react briefly, then nothing. Nothing
    > >> happens. The process is in the process list, but the main Messenger
    > >> window never pops open, the icon never appears in the running
    > >> applications tray, and for all intents and purposes, it's just not
    > >> working.
    > >>
    > >> THE (FAILED) SOLUTIONS :
    > >> Listen, I've been using PCs and Windows for 15 years, and believe me,
    > >> I've tried everything. Clean removals, re-installs, shutting down
    > >> processes one by one and trying to load Messenger after each one to try
    > >> to find the potential conflict... turning off the firewall for a brief
    > >> moment... nothing worked.
    > >>
    > >> Every week, I uninstall the damn thing and re-download it from
    > >> messenger.live.com, hoping whatever's faulty with the program gets fixed.
    > >> But the problem persists.
    > >>
    > >> I have it running fine at home, but my parents completely gave up on it.
    > >> It's a shame, too, because they used it to keep in touch with family back
    > >> in Italy.
    > >>
    > >> Could anyone help me find a solution to this?
    > >>
    > >> Thanks!
    >
    >
    >

      My System SpecsSystem Spec

  6. #5


    mjs Guest

    For Jonathan Kay (was: After suffering for months, I finally yield and seek your help)

    The computer isn't using anykind of router.

    Any other recommendations, Jonathan?

    mjs

    "Jonathan Kay [MVP]" <msnewsreplies@newsgroup> a écrit dans le message
    de news: eFVTN9USKHA.4048@newsgroup...

    > Greetings,
    >
    > What you're describing can happen in some cases if there's a router on the
    > network that isn't responding correctly. If there is a router on the
    > network, you might try resetting it or even unplugging the network cable,
    > rebooting and seeing if it'll at least come up (for testing purposes).
    >
    > --
    > Jonathan Kay
    > Microsoft MVP - Windows Live Messenger
    > MSN Messenger/Windows Messenger
    > MessengerGeek Blog: http://www.messengergeek.com
    > Messenger Resources: http://messenger.jonathankay.com
    > (c) 2009 Jonathan Kay - If redistributing, you must include this signature
    > or citation
    > --
    >
    >
    > "mjs" <no@newsgroup> wrote in message
    > news:O4E5SYPSKHA.1796@newsgroup

    >> I'm not sure if this has been covered before, but I've run out of
    >> solutions.
    >>
    >> Windows Live Messenger will simply not run on my parents' computer.
    >> They've been living with this problem for months, and I've tried
    >> everything I can think of to resolve it. Hours upon hours of Googling and
    >> trying different ways to make it work.
    >>
    >> Installing. Un-installing. Looking for potential conflicts. Unloading
    >> whatever doesn't need to be loaded, just in case... nothing works.
    >>
    >> THE MACHINE :
    >> Very good HP computer, purchased recently, running XP SP3.
    >>
    >> THE PROBLEM :
    >> It'll install just fine. But then it won't load. When the installation is
    >> over, nothing happens. Usually it loads by itself. When I click on the
    >> icon to load it, you hear the HD react briefly, then nothing. Nothing
    >> happens. The process is in the process list, but the main Messenger
    >> window never pops open, the icon never appears in the running
    >> applications tray, and for all intents and purposes, it's just not
    >> working.
    >>
    >> THE (FAILED) SOLUTIONS :
    >> Listen, I've been using PCs and Windows for 15 years, and believe me,
    >> I've tried everything. Clean removals, re-installs, shutting down
    >> processes one by one and trying to load Messenger after each one to try
    >> to find the potential conflict... turning off the firewall for a brief
    >> moment... nothing worked.
    >>
    >> Every week, I uninstall the damn thing and re-download it from
    >> messenger.live.com, hoping whatever's faulty with the program gets fixed.
    >> But the problem persists.
    >>
    >> I have it running fine at home, but my parents completely gave up on it.
    >> It's a shame, too, because they used it to keep in touch with family back
    >> in Italy.
    >>
    >> Could anyone help me find a solution to this?
    >>
    >> Thanks!


      My System SpecsSystem Spec

  7. #6


    mjs Guest

    Let's try this again... ATTN: JONATHAN KAY ;-)

    Earth to Jonathan Kay... :-S

    "mjs" <nospam@newsgroup> wrote in message
    news:OzodCwRTKHA.504@newsgroup

    > The computer isn't using anykind of router.
    >
    > Any other recommendations, Jonathan?
    >
    > mjs
    >
    > "Jonathan Kay [MVP]" <msnewsreplies@newsgroup> a écrit dans le
    > message de news: eFVTN9USKHA.4048@newsgroup...

    >> Greetings,
    >>
    >> What you're describing can happen in some cases if there's a router on
    >> the network that isn't responding correctly. If there is a router on the
    >> network, you might try resetting it or even unplugging the network cable,
    >> rebooting and seeing if it'll at least come up (for testing purposes).
    >>
    >> --
    >> Jonathan Kay
    >> Microsoft MVP - Windows Live Messenger
    >> MSN Messenger/Windows Messenger
    >> MessengerGeek Blog: http://www.messengergeek.com
    >> Messenger Resources: http://messenger.jonathankay.com
    >> (c) 2009 Jonathan Kay - If redistributing, you must include this
    >> signature or citation
    >> --
    >>
    >>
    >> "mjs" <no@newsgroup> wrote in message
    >> news:O4E5SYPSKHA.1796@newsgroup

    >>> I'm not sure if this has been covered before, but I've run out of
    >>> solutions.
    >>>
    >>> Windows Live Messenger will simply not run on my parents' computer.
    >>> They've been living with this problem for months, and I've tried
    >>> everything I can think of to resolve it. Hours upon hours of Googling
    >>> and trying different ways to make it work.
    >>>
    >>> Installing. Un-installing. Looking for potential conflicts. Unloading
    >>> whatever doesn't need to be loaded, just in case... nothing works.
    >>>
    >>> THE MACHINE :
    >>> Very good HP computer, purchased recently, running XP SP3.
    >>>
    >>> THE PROBLEM :
    >>> It'll install just fine. But then it won't load. When the installation
    >>> is over, nothing happens. Usually it loads by itself. When I click on
    >>> the icon to load it, you hear the HD react briefly, then nothing.
    >>> Nothing happens. The process is in the process list, but the main
    >>> Messenger window never pops open, the icon never appears in the running
    >>> applications tray, and for all intents and purposes, it's just not
    >>> working.
    >>>
    >>> THE (FAILED) SOLUTIONS :
    >>> Listen, I've been using PCs and Windows for 15 years, and believe me,
    >>> I've tried everything. Clean removals, re-installs, shutting down
    >>> processes one by one and trying to load Messenger after each one to try
    >>> to find the potential conflict... turning off the firewall for a brief
    >>> moment... nothing worked.
    >>>
    >>> Every week, I uninstall the damn thing and re-download it from
    >>> messenger.live.com, hoping whatever's faulty with the program gets
    >>> fixed. But the problem persists.
    >>>
    >>> I have it running fine at home, but my parents completely gave up on it.
    >>> It's a shame, too, because they used it to keep in touch with family
    >>> back in Italy.
    >>>
    >>> Could anyone help me find a solution to this?
    >>>
    >>> Thanks!
    >
    >


      My System SpecsSystem Spec


After suffering for months, I finally yield and seek your help :-)
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