I have Vista and I cannot log into Messenger. I keep getting the same
windows live communications platform has stopped working. Please help. This
is the code I am getting. Thank you
Product
Windows Live Communications Platform

Problem
Stopped working

Date
10/12/2009 8:16 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8098.930
Application Timestamp: 4ac41a12
Fault Module Name: ADVAPI32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03717
Exception Code: c0000005
Exception Offset: 00033bea
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: 614e
Additional Information 2: 7ae8acde5a4c5a7ec3f4ae1fd6a20c03
Additional Information 3: 1387
Additional Information 4: 682fc64de50d163faa7a54b85f26ef33

Extra information about the problem
Bucket ID: 1522589265

Product
Windows Live Communications Platform

Problem
AppHang

Date
10/12/2009 8:11 PM

Status
Report Sent

Problem signature
Problem Event Name: AppHang
Problem Signature 01: wlcomm.exe
Problem Signature 02: 0.0.0.0
Problem Signature 03: 0BAD0C00
Problem Signature 04: 6D9F07636D9F103F6DA0C7D56DA0C53B
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105

Extra information about the problem
Bucket ID: 793420888

I work with messenger and need itttttt

Thank You

Greetings Julie,

Have you looked at any of the other posts regarding this problem?

Assuming not, as a starting point, press the Windows key and R to bring up the Run box, then
paste the following:
%userprofile%\appdata\local\Microsoft
then click OK.

Then, delete the "Windows Live Contacts" folder. Then try again.

Assuming that didn't work, if you're using Windowblinds, you'll need to uninstall that (or at
least set it to not
use Wlcomm or Messenger) or simply use the built-in standard Windows themes.

Next, if you're running any sort of anti-virus or internet security software, you should
uninstall it (at least temporarily, to determine if it's part of the problem, you can
reinstall it afterwards).

Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has been
known to cause problems, you can just uninstall it as well (and use the Windows firewall or
another freeware product if you need one).


--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--



"Julie" <Julie@newsgroup> wrote in message
news:5236C51A-D4DD-4695-BE2C-F0E6C8A94D12@newsgroup

> I have Vista and I cannot log into Messenger. I keep getting the same
> windows live communications platform has stopped working. Please help. This
> is the code I am getting. Thank you
> Product
> Windows Live Communications Platform
>
> Problem
> Stopped working
>
> Date
> 10/12/2009 8:16 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wlcomm.exe
> Application Version: 14.0.8098.930
> Application Timestamp: 4ac41a12
> Fault Module Name: ADVAPI32.dll
> Fault Module Version: 6.0.6002.18005
> Fault Module Timestamp: 49e03717
> Exception Code: c0000005
> Exception Offset: 00033bea
> OS Version: 6.0.6002.2.2.0.768.3
> Locale ID: 4105
> Additional Information 1: 614e
> Additional Information 2: 7ae8acde5a4c5a7ec3f4ae1fd6a20c03
> Additional Information 3: 1387
> Additional Information 4: 682fc64de50d163faa7a54b85f26ef33
>
> Extra information about the problem
> Bucket ID: 1522589265
>
> Product
> Windows Live Communications Platform
>
> Problem
> AppHang
>
> Date
> 10/12/2009 8:11 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: AppHang
> Problem Signature 01: wlcomm.exe
> Problem Signature 02: 0.0.0.0
> Problem Signature 03: 0BAD0C00
> Problem Signature 04: 6D9F07636D9F103F6DA0C7D56DA0C53B
> OS Version: 6.0.6002.2.2.0.768.3
> Locale ID: 4105
>
> Extra information about the problem
> Bucket ID: 793420888
>
> I work with messenger and need itttttt
>
> Thank You
>
>

Dear Jonathan:

Thank you so much for responding. I have tried everything. I don't want to
seem dumb but what is Windows Blinds and how do I find it. I have deleted
the windows live contacts folders, does not help..... My anti virus is
Norton, and have been using it on the same computer and was able to log in
not a problem. And I don't have
Nvidia's opetional Forceware, at least I don't think I do.....

Please help....... What can I do.........

I have not changed a thing on this computer and one morning I woke up and
could no longer connect.

Please let me know.

Thank you,

Julie

"Jonathan Kay [MVP]" wrote:

> Greetings Julie,
>
> Have you looked at any of the other posts regarding this problem?
>
> Assuming not, as a starting point, press the Windows key and R to bring up the Run box, then
> paste the following:
> %userprofile%\appdata\local\Microsoft
> then click OK.
>
> Then, delete the "Windows Live Contacts" folder. Then try again.
>
> Assuming that didn't work, if you're using Windowblinds, you'll need to uninstall that (or at
> least set it to not
> use Wlcomm or Messenger) or simply use the built-in standard Windows themes.
>
> Next, if you're running any sort of anti-virus or internet security software, you should
> uninstall it (at least temporarily, to determine if it's part of the problem, you can
> reinstall it afterwards).
>
> Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has been
> known to cause problems, you can just uninstall it as well (and use the Windows firewall or
> another freeware product if you need one).
>
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "Julie" <Julie@newsgroup> wrote in message
> news:5236C51A-D4DD-4695-BE2C-F0E6C8A94D12@newsgroup

> > I have Vista and I cannot log into Messenger. I keep getting the same
> > windows live communications platform has stopped working. Please help. This
> > is the code I am getting. Thank you
> > Product
> > Windows Live Communications Platform
> >
> > Problem
> > Stopped working
> >
> > Date
> > 10/12/2009 8:16 PM
> >
> > Status
> > Report Sent
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: wlcomm.exe
> > Application Version: 14.0.8098.930
> > Application Timestamp: 4ac41a12
> > Fault Module Name: ADVAPI32.dll
> > Fault Module Version: 6.0.6002.18005
> > Fault Module Timestamp: 49e03717
> > Exception Code: c0000005
> > Exception Offset: 00033bea
> > OS Version: 6.0.6002.2.2.0.768.3
> > Locale ID: 4105
> > Additional Information 1: 614e
> > Additional Information 2: 7ae8acde5a4c5a7ec3f4ae1fd6a20c03
> > Additional Information 3: 1387
> > Additional Information 4: 682fc64de50d163faa7a54b85f26ef33
> >
> > Extra information about the problem
> > Bucket ID: 1522589265
> >
> > Product
> > Windows Live Communications Platform
> >
> > Problem
> > AppHang
> >
> > Date
> > 10/12/2009 8:11 PM
> >
> > Status
> > Report Sent
> >
> > Problem signature
> > Problem Event Name: AppHang
> > Problem Signature 01: wlcomm.exe
> > Problem Signature 02: 0.0.0.0
> > Problem Signature 03: 0BAD0C00
> > Problem Signature 04: 6D9F07636D9F103F6DA0C7D56DA0C53B
> > OS Version: 6.0.6002.2.2.0.768.3
> > Locale ID: 4105
> >
> > Extra information about the problem
> > Bucket ID: 793420888
> >
> > I work with messenger and need itttttt
> >
> > Thank You
> >
> >

>
> .
>

Hi Julie,

If you used Windowblinds, you'd know about it. Regardless, an easy to check if you have
certain products installed is just to head over to the Control Panel and look at the Programs
and Features applet.

How long ago did this start? An easy fix might be to use System Restore, which will restore
just the system components of Windows an earlier state. To do this, click Start, type System
Restore and click System Restore once it appears in the list. Then follow the wizard to
restore back to a day when you know it was working.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Julie" <Julie@newsgroup> wrote in message
news:BB6D700D-D36E-4A2D-BA87-76DED932836C@newsgroup

> Dear Jonathan:
>
> Thank you so much for responding. I have tried everything. I don't want to
> seem dumb but what is Windows Blinds and how do I find it. I have deleted
> the windows live contacts folders, does not help..... My anti virus is
> Norton, and have been using it on the same computer and was able to log in
> not a problem. And I don't have
> Nvidia's opetional Forceware, at least I don't think I do.....
>
> Please help....... What can I do.........
>
> I have not changed a thing on this computer and one morning I woke up and
> could no longer connect.
>
> Please let me know.
>
> Thank you,
>
> Julie
>
> "Jonathan Kay [MVP]" wrote:
>

>> Greetings Julie,
>>
>> Have you looked at any of the other posts regarding this problem?
>>
>> Assuming not, as a starting point, press the Windows key and R to bring up the Run box,
>> then
>> paste the following:
>> %userprofile%\appdata\local\Microsoft
>> then click OK.
>>
>> Then, delete the "Windows Live Contacts" folder. Then try again.
>>
>> Assuming that didn't work, if you're using Windowblinds, you'll need to uninstall that (or
>> at
>> least set it to not
>> use Wlcomm or Messenger) or simply use the built-in standard Windows themes.
>>
>> Next, if you're running any sort of anti-virus or internet security software, you should
>> uninstall it (at least temporarily, to determine if it's part of the problem, you can
>> reinstall it afterwards).
>>
>> Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has
>> been
>> known to cause problems, you can just uninstall it as well (and use the Windows firewall
>> or
>> another freeware product if you need one).
>>
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>>
>> "Julie" <Julie@newsgroup> wrote in message
>> news:5236C51A-D4DD-4695-BE2C-F0E6C8A94D12@newsgroup

>> > I have Vista and I cannot log into Messenger. I keep getting the same
>> > windows live communications platform has stopped working. Please help. This
>> > is the code I am getting. Thank you
>> > Product
>> > Windows Live Communications Platform
>> >
>> > Problem
>> > Stopped working
>> >
>> > Date
>> > 10/12/2009 8:16 PM
>> >
>> > Status
>> > Report Sent
>> >
>> > Problem signature
>> > Problem Event Name: APPCRASH
>> > Application Name: wlcomm.exe
>> > Application Version: 14.0.8098.930
>> > Application Timestamp: 4ac41a12
>> > Fault Module Name: ADVAPI32.dll
>> > Fault Module Version: 6.0.6002.18005
>> > Fault Module Timestamp: 49e03717
>> > Exception Code: c0000005
>> > Exception Offset: 00033bea
>> > OS Version: 6.0.6002.2.2.0.768.3
>> > Locale ID: 4105
>> > Additional Information 1: 614e
>> > Additional Information 2: 7ae8acde5a4c5a7ec3f4ae1fd6a20c03
>> > Additional Information 3: 1387
>> > Additional Information 4: 682fc64de50d163faa7a54b85f26ef33
>> >
>> > Extra information about the problem
>> > Bucket ID: 1522589265
>> >
>> > Product
>> > Windows Live Communications Platform
>> >
>> > Problem
>> > AppHang
>> >
>> > Date
>> > 10/12/2009 8:11 PM
>> >
>> > Status
>> > Report Sent
>> >
>> > Problem signature
>> > Problem Event Name: AppHang
>> > Problem Signature 01: wlcomm.exe
>> > Problem Signature 02: 0.0.0.0
>> > Problem Signature 03: 0BAD0C00
>> > Problem Signature 04: 6D9F07636D9F103F6DA0C7D56DA0C53B
>> > OS Version: 6.0.6002.2.2.0.768.3
>> > Locale ID: 4105
>> >
>> > Extra information about the problem
>> > Bucket ID: 793420888
>> >
>> > I work with messenger and need itttttt
>> >
>> > Thank You
>> >
>> >

>>
>> .
>>