cancel only by phone?

02-15-2008

Hello,
I looked into cancelling my OneCare subscription and the only way I can see
to do this is by calling Customer Service? Is that correct? I am surprises
one can't just do this via email. I just cancelled a giganews account and
all that was required was a short online form. Does anyone have experience
cancelling OneCare or know of an alternative method? Not that calling would
be so horrible I just don't want to go through long hold times and having to
answer questions or being prodded not to cancel. Anyone with experience to
share?
TIA
Paula

02-15-2008

"paula" <nospamnono@xxxxxx> wrote:

	Quote:
	>Hello, >I looked into cancelling my OneCare subscription and the only way I can see >to do this is by calling Customer Service? Is that correct? I am surprises >one can't just do this via email. I just cancelled a giganews account and >all that was required was a short online form. Does anyone have experience >cancelling OneCare or know of an alternative method? Not that calling would >be so horrible I just don't want to go through long hold times and having to >answer questions or being prodded not to cancel. Anyone with experience to >share? >TIA >Paula

Calling is the only way, but they don't do any prodding to not cancel, to the
best of my knowledge.
-steve

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

02-16-2008

OK thanks Stephen.

"StephenB" <sboots@xxxxxx> wrote in message
news:5jbcr31ns7dnb4gndrmq8fdnt738c6kjdp@xxxxxx

Quote:

> "paula" <nospamnono@xxxxxx> wrote:
>

	Quote:
	>>Hello, >>I looked into cancelling my OneCare subscription and the only way I can >>see >>to do this is by calling Customer Service? Is that correct? I am >>surprises >>one can't just do this via email. I just cancelled a giganews account and >>all that was required was a short online form. Does anyone have >>experience >>cancelling OneCare or know of an alternative method? Not that calling >>would >>be so horrible I just don't want to go through long hold times and having >>to >>answer questions or being prodded not to cancel. Anyone with experience >>to >>share? >>TIA >>Paula

> Calling is the only way, but they don't do any prodding to not cancel, to
> the
> best of my knowledge.
> -steve
>
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare Forum Moderator
> sboots@xxxxxx

02-15-2008	#1 (permalink)
paula Guest Posts: n/a	cancel only by phone? Hello, I looked into cancelling my OneCare subscription and the only way I can see to do this is by calling Customer Service? Is that correct? I am surprises one can't just do this via email. I just cancelled a giganews account and all that was required was a short online form. Does anyone have experience cancelling OneCare or know of an alternative method? Not that calling would be so horrible I just don't want to go through long hold times and having to answer questions or being prodded not to cancel. Anyone with experience to share? TIA Paula
paula Guest Posts: n/a

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