Uninstalling OneCare disabled all of my CD/DVD Drives

I had OneCare v2 on my XP Pro laptop and when the annual renewal approached,
I decided to uninstall it and go to Norton 360. I uninstalled OneCare with
the Remove Applications applet, but upon rebooting all (3) of my CD/DVD
drives were unusable with Code 19 (corrupted registry).
I finally did a System Restore to yesterday. The CD/DVD drives are working
again. Now I have the (red) OneCare icon back on the tool bar, but it
seems that all of its' services are off, since I have a large list of Urgent
messages. How can I remove OneCare while retaining use of my CD/DVD drives.

- Michael Faklis Michael_Faklis@xxxxxx

"Michael Faklis" <Michael_Faklis@xxxxxx> wrote:
Go ahead and uninstall OneCare again.
Then use this script, http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm,
to restore the drives to Windows Explorer. This problem happens in Windows with
some burning software removal.

-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

I regret that the same problem happened on my Vista Ultimate machine. I ran
the script you referenced, even though it states it's for XP only. It
didn't fix the problem.

I couldn't do the System Restore on the Vista machine, because System
Restore was mysteriously turned off and all of my restore points were gone.
I know System Restore was on last week. When I uninstall the
drives/drivers, the "Found New Hardware" just brings them back with Code 19.

How can I get my CD/DVD drives back from Code 19 land?

- Michael Faklis




"StephenB" <sboots@xxxxxx> wrote in message
news:4h04s3pgtajmmmfvaa30hbr9s54m3rl3pu@xxxxxx

That is particularly troubling that you had this happen on two machines with
different operating systems. I don't know if Doug's script is meant to work on
Vista, but it would appear not, since you were unable to solve the problem. Did
you make sure to save the script and right click it and select Run as
Administrator?
What's common on these two machines? Any other CD/DVD burning software that
existed pre-OneCare or was installed post-OneCare?
Try the information here:
http://www.randomfix.com/2007/04/12/...dvd-rom-drive/

-steve


"Michael Faklis" <Michael_Faklis@xxxxxx> wrote:
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

They are actually the same computer. XP is on the primary drive, and Vista
is on the secondary drive. XP is my primary OS, since I will not cut over
to Vista until I can get everything working.

Sure I have disk burning software installed, ether prior to or after
installing OneCare. In any case, OneCare should not corrupt my CD/DVD
drives, making them Code 19 unusable. It should never have disabled system
restore, but it did (I know that because the OneCare uninstall is the only
thing I did on the machine after verifying I had restore points.). System
Restore is how I recovered the CD/DVD drives on XP, but now I can't do that
on Vista.

I tried OneCare for the last year, only because Microsoft gave me a free
copy. I've removed it because of all the times it hosed by system over the
last year.

I will verify "Run As Administrator" when I retry Doug's script.

- Michael Faklis Michael_Faklis@xxxxxx



"StephenB" <sboots@xxxxxx> wrote in message
news:m71cs3le0l6v8bp942qc5und2cljvbh5vf@xxxxxx

"Run as Administrator" did it, Doug's script does work on Vista after all,
if run as administrator.

- Michael Faklis

"StephenB" <sboots@xxxxxx> wrote in message
news:m71cs3le0l6v8bp942qc5und2cljvbh5vf@xxxxxx

Thanks for confirming, Michael.
Yes, I agree that OneCare uninstall should not cause this problem, but as you
can see by Doug's page, where the script is hosted, this is not a OneCare
problem, but a Windows problem - triggered by OneCare in these cases. I imagine
that there may be an opportunity for the OneCare uninstall to be coded to avoid
this problem, though.
-steve

"Michael Faklis" <Michael_Faklis@xxxxxx> wrote:
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx