Vista Upgrade broke Onecare

Hi,
My computer had Vista Home Premium (64 bit) with Live OneCare installed...
All was well until I had to upgrade to Vista Ultimate. After performing the
upgrade, everything worked fine EXCEPT Live OneCare, It wouldn't start, and
I had no access to it, so I figured I needed to uninstall it and reinstall
it, but when I went to uninstall it, it said it wasn't there. So I went to
reinstall OneCare, but when I went to install it, OneCare wouldn't install
because it said it was already installed. Is there a way to force OneCare
to install?

Thanks in advance,
Bill

Bill:

I'm sorry to hear you're having trouble with Live OneCare. I found a tech support article that has several options to assist you. Option #6 mentions using a clean up tool to completely uninstall Live OneCare, this may be a good option for you. Here's the link: How to troubleshoot Windows Live OneCare installation problems

Also, Live OneCare has excellent free technical support from Microsoft. If you can't get it working using the self help approach, I'd give them a call and have their guru's work out the problem for you.

I hope this helps.

Thanks... I'll give it a whirl

".Joe" <guest@xxxxxx-email.com> wrote in message
news:fc7d6386eb4c9652df2e688e221efcca@xxxxxx-gateway.com...

"Bill McVicker" <mcvick@xxxxxx> wrote:
Try the cleanup tool -
http://forums.microsoft.com/WindowsO...28910&SiteID=2
And then the reinstall.
If the cleanup tool doesn't work (and it might not on Vista x64!), contact
support:
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsO...21771&SiteID=2
-steve
--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2

I'm running Vista64 bit on an AMD5600+ with 4GB of memory.
Subscribed to OneCare after the announcement that it supported 64 bit.
All was fine until SP1 arrived.

Now program launch times are now very slow. About 1 minute from the time
the icon is clicked to the time the program window appears. At first I
thought the machine was "freezing", the "busy" circle goes away and
nothing happens for about 40 seconds, then the "busy circle comes back
and the program launches. Watching the task manager and resource manager
show no his usage of the CPUs or data transfer on the disk drives. Once
launched the programs work at normal speeds.

This seems to apply to any non MS product. If I turn off OneCare's AV
programs launch with normal speed.

I've been through the OneCare service group and got no solution despite
several weeks of email back and forth. They are "working with the SP1
group" trying to identify the problem. But, I haven't heard from them in
a month now.

Anyone else out there having a similar problem? Anyone resolved it?
Easiest way I've found is remove OneCare and go to a competitor.

Tinker

Obviously, this shouldn't be happening. Can you provide your support case ID?
Did support have you try reinstalling OneCare? I assume that OneCare was in
place when Vista updated to SP1.
-steve


Tinker <gptaylor98363@xxxxxx> wrote:
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

Steve:

The service request number was 1063377521. It was "archived without
resolution".

OneCare was removed and reinstalled multiple times. SP1 was removed, and
reinstalled either action eliminated the problem. The combination of the
two on my machine resulted in an unacceptable combination.

I chose to keep SP1 and remove OneCare.

Tinker



StephenB wrote:

Thanks, Tinker.
I'd like to have this investigated.
-steve

Tinker <gptaylor98363@xxxxxx> wrote:
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

I know this doesn't help anyone.............but I have a very similar setup.
Running WLOC version 2.5 on a Vista Ultimate 64 Bit install with 4 GB Ram
and an AMD Turion 64 X2 Mobile TL 60 processor. No problems here, as a
matter of fact my machine is the most stable PC I've ever owned!

You sound like you know what you're doing...........but did you ever have
any other Anti Virus or firewall on your PC before WLOC. Is it possible
that it is still there or didn't uninstall all the way?

I had Norton 360 on my machine before WLOC worked on 64 Bit and that damn
thing would not uninstall all the way. It gave be all sorts of grief until
I found a program offered by Symantec that would clean up the remnants left
when it didn't properly uninstall.

I guess I just want to convey that WLOC works very well in my 64 Bit
environment so hopefully you will be able to get to the same place. Good
Luck.

"StephenB" <sboots@xxxxxx> wrote in message
news:2uqj64pe7fo6chioqu310d3q5gsil0qjtt@xxxxxx

I have been using AVG free as my alternative to WLOC with the
alternative firewall being the standard Vista install. I uninstall AVG
before every WLOC install, and reinstall after confirming the problem
still exists. (Power off reboot between each action.)

I haven't tried 2.5, yet. All my comments are based on 2.xxx. I'll try
2.5 as soon as I can get a copy.

Thanks for the comments

Tinker.

KevinD wrote: